This was a fabulous memorable experience from the moment we arrived they could not do enough for you. Marco was our guide and he was so knowledgable and passionate about the stunning place he was show... See more
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Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... See more
Company replied
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a... See more
Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of Novem... See more
Company details
Information provided by various external sources
Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards
Contact info
Viale Ancona 24, 30172, Venezia - Mestre
- +39 0418877441
- contact.venetoinside@insidecom.it
- www.venetoinside.com
3.4
Average
441 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Zero Flexibility on Changes
I purchased tickets to San Marco Basilica, and within an hour realized I picked one day. I contacted about a exchange, and answer was "no". Zero flexibility. Disappointing
14 February 2018
Unprompted review
Reply from Venetoinside.com
Dear John,
we are sorry for what happened but please consider that the fact that this kind of tickets are non-refundable at all is clearly highlighted online among the information you were supposed to read before booking.
In any event, we are transparent in informing our customers about the cancellation policy of our services and always do our best to meet their needs by refunding the service or proposing a date/time change... Unfortunately, for some services, such as the skip-the-line service to St. Mark's Basilica, this is not possible but we make it very clear in order to avoid any possible misunderstanding.
We regret you didn't read carefully the information we provide online. We hope that your feedback may help other customers from avoiding to make the same mistake.
Best regards,
Michela Morosini
venetoinside.com
Easyfriendly and quick.
3 February 2018
Unprompted review
Easy to navigate on smart phone
Easy to navigate on smart phone, find info and purchase
29 January 2018
Unprompted review
Professional & efficient
Easy to use website. Love being able to book all our museum visits and transport online well beforehand. Great discounts offered & efficient payment system. Excellent list of how to respect Venice & Venetians and have a good visit.
12 January 2018
Unprompted review
Great response
Wanted to reserve a tour which was 'on request' because it will took place in the bussiest time of Venice Carnival 2018. I've contacted the agency and in few hours everything was done
Thanks
9 January 2018
Unprompted review
Not as Sold
No English used on the trip. The boat was not clean. Getting to the location was confusing. No "tour" other than being dropped off.
31 December 2017
Unprompted review
Reply from Venetoinside.com
Dear Kristine P.,
we are sorry you were not satisfied with this tour. After getting your feedback we promplty contacted our supplier in order to delve better into this issue. Despite they had many reservations on that day, they didn’t receive any complaint except for yours, therefore we may assume that other participants in the tour were satisfied with it. Anyway, since customer satisfaction has always been one of our key value, we can assure you that your feedback will be helpful to us in monitoring customer satisfaction regarding this tour !
Best regards,
Elisa Franzoi
venetoinside.com
Cheap but painful
Tour group was too large and disorganised. People were getting left behind or getting lost because the tour guide had no idea who or how many were in the group. Because there was so many of us we were often 2 to 3 rooms behind so couldn't see what she was talking about. Tour guide talked a lot without making anything interesting. Also seemed to get into lots of arguments with people (at one point she called someone in our group rude because they wanted to stop and take a photo). Highlight was when she made the group wait while she went to the toilet. Unfortunately
She left her microphone on so we got more detail than we wanted. Most of the group were grumbling because headphones were staticky and made it difficult to hear.
31 December 2017
Unprompted review
Reply from Venetoinside.com
Dear Mark K,
we are sorry you were not satisfied with this tour. Actually, despite the group was large, we received only your complaint therefore it is a bit difficult to us to find out what really happened… We can assure you that the guide in charge with your tour has been working as guides of Venice for many years, is very fond and passionate in the job and usually get tips from customers as a token of satisfaction with the tour. Anyway, feedbacks such as yours are precious to better understand the needs and expectations of our customers, so we always take them into account in order to improve the quality of our services. For this reason we have already sent your complain to the guide in order to avoid that a low-quality service prevent even a single customer from enjoying the tour.
Best regards,
Valentina Tonon
venetoinside.com
Upset and frustrated
We bought tickets for the Doge’s palace on our last day in Venice (27/10/2017) only to be told at the palace that it was shut for a meeting. When you buy online through a vendor like this you know there’s no point in trying to get your money back but this was €40 down the drain.
27 October 2017
Unprompted review
Wonderful
Wonderful. We loved the tour of Doges Palace and St Marks. Very knowledgeable tour guide who explained the history of Venice.
18 October 2017
Unprompted review
Bookin was uncomplicated and very good …
Bookin was uncomplicated and very good but it wasnt worth the money.
14 October 2017
Unprompted review
Reply from Venetoinside.com
Dear Nino,
we are pleased you appreciated our booking system but sorry you were not satisfied with the service. We would very much appreciate if you could send us more details in order to better undesrtand what were wrong with your booking. Thank you for your cooperation!
Best regards,
Alessia Corso
venetoinside.com
Easy to use and deliver on their …
Easy to use and deliver on their promise.
13 October 2017
Unprompted review
Too confusing
Too confusing. Printing documents to present at museums while traveling is ridiculous!!
13 October 2017
Unprompted review
Reply from Venetoinside.com
Dear Ellen Marrs,
we are sorry you didn't appreciate our portal. As for the necessity to print the tickets, please consider that the regulation of Venice Civic Museums requires to show a paper copy of the voucher at the ticket offices therefore we have to comply with it… But we are transparent in informing our customers about this, both online and on the voucher!
Best regards,
Elisa Berton
venetoinside.com
Pay 2e to skip the long lines..
Pay 2e to skip the long lines... Worth every Euro.
13 October 2017
Unprompted review
Ripped Off
The boy who collected our vouchers was absolutely rude to not only us, but a British couple who paid online with Trip Advisor and their documents were sent to wrong email. The boy told the couple they couldn’t take the tour which brought the wife to tears. Our tour was only 1 1/2 hours long. We only visited 4 locations and it was conducted half in Spanish for 1 couple and for the other 8 people it was done in English. So we lost a tremendous amount of time trying to accommodate them at our expense.
We feel as though we were ripped off.
11 October 2017
Unprompted review
Reply from Venetoinside.com
Dear Richard Lehman,
we are sorry you were not satisfied with this tour and we would like to apologize for the rude behavior of the boy at the meeting point. Actually, we cannot do anything for the couple who booked through Tripadvisor… We may suppose that they could not attend the tour because they didn’t have the vouchers. Our customers would not have this kind of problems, since we always provide them with an emergency number: they just have to call us to solve any problem. We regret they didn’t book with us! As for the bilingualism of the tour, please consider that it is clearly specify online, in order to warned our customers about that before they book… We regret you missed this important detail!
Best regards,
Michela Morosini
venetoinside.com
It was a straightforward booking …
It was a straightforward booking experience. Quick and easy.
9 October 2017
Unprompted review
Very easy and comfortable
7 October 2017
Unprompted review
Very easy and comfortable to book …
Very easy and comfortable to book ticket in advance
5 October 2017
Unprompted review
Nice site to book and prepare in …
Nice site to book and prepare in advance your trip
2 October 2017
Unprompted review
The skip the line tour that doesn't!
The skip the line tour that doesn't!
Please be aware that if you book a tour of St Mark's Basilica and it rains so the boardwalks are in use it is impossible to get to the meeting point. The advice the company will give by phone is that you must join the line with everyone else. No refund will be given despite the company not fulfilling the 'skip the line' part of their advertising.
Not impressed!
1 October 2017
Unprompted review
Reply from Venetoinside.com
Dear Peta Honey,
we are sorry you were not satisfied with our service. Unfortunately, the phenomenon of ‘acqua alta’ cannot always be forecast in advance and this may cause problems to visitors or even fully inhibit the access to the Basilica. As per your case, tours are usually suspended only in the case of exceptional high water and we can assure you that you would have certainly refunded, if your tour was cancelled! If the tide level does not prevent the regular operation of the tour, it regularly takes place and participants are not allowed to get any refund, even if the skip-the-line service does not operate regularly due to force majeure reasons . We apologize for any inconvenience but high water is a real problem for Venice and its inhabitants and it may affect the experience of tourists as well. We can assure you that we always do our best in order to minimize any inconvenience to our customers.
Best regards,
Alessia Corso
venetoinside.com
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