This was a fabulous memorable experience from the moment we arrived they could not do enough for you. Marco was our guide and he was so knowledgable and passionate about the stunning place he was show... See more
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Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... See more
Company replied
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a... See more
Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of Novem... See more
Company details
Information provided by various external sources
Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards
Contact info
Viale Ancona 24, 30172, Venezia - Mestre
- +39 0418877441
- contact.venetoinside@insidecom.it
- www.venetoinside.com
3.4
Average
441 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Everything is easy and understandable
27 September 2017
Unprompted review
good support
24 September 2017
Unprompted review
Very easy to book the skip the line …
Very easy to book the skip the line tickets. Thanks so much. It really saved a lot of our time.
23 September 2017
Unprompted review
Booked online an entry to S
Booked online an entry to S. Marco - turned out the basilica was closed at this particular time and date for some event! Guys, this is 21st century, the times of events are known well ahead!
23 September 2017
Unprompted review
Reply from Venetoinside.com
Dear Dmitry Zharkov,
unfortunately we are not always warned in advance about all the exceptional closures of St. Mark’s Basilica, otherwise we will not sell tickets for unavailable dates. As for Friday 22 September, we were warned about the exceptional closure only in the late morning and we promptly notified it to all the customers who had a reservation after 1.30 pm. We apologize for the inconvenience, however please note that both online and on the voucher we clearly specify: ‘The Procuratoria di San Marco, which is the organ in charge with the baslica management, reserves the right to prohibit visits and access to the basilica at any time and without notice for reasons of force majeure (e.g. high water) and/or safety reasons, religious services not specified on the calendar and/or state visits’.
Best regards,
Elisa Franzoi
venetoinside.com
Sold ticket for closed time
Bought ticket in the morning of 22 Sep for that afternoon. Arrived at the time we purchased but the Basilica was closed for the afternoon, reason not stated. The Campanile and Doge's Palace were also closed, but had not offered for sale tickets for the period of closure. Poor form, Basilica management.
23 September 2017
Unprompted review
Reply from Venetoinside.com
Dear Richard,
unfortunately we were warned about this exceptional closure only in the late morning of Friday 22 September, this is the reason why you were able to book tickets. As soon as we received the communication about the closure, we stopped the reservation and notified the closure to all the customers who had a booking after 1.30 pm. We apologize for the inconvenience, however please note that both online and on the voucher we clearly specify: ‘The Procuratoria di San Marco, which is the organ in charge with the baslica management, reserves the right to prohibit visits and access to the basilica at any time and without notice for reasons of force majeure (e.g. high water) and/or safety reasons, religious services not specified on the calendar and/or state visits’.
Best regards,
Valentina Tonon
venetoinside.com
Thanks a lot!!
Firts of all, I really like to buy with you, Thanks a lot.
The only thing that i have to point is the time to choose for enter in the basilica San Marco. It's difficult to choose exactly a time without never went to the city, probably put 8h-10h or 10h-12h for example should be better to programming the visit.
21 September 2017
Unprompted review
Reply from Venetoinside.com
Dear Fernando de Oliveira Santos,
thank you for your feedback! Unfortunately we cannot manage the time slots as you suggested, since we would not be able to guarantee a skip-the-line service... If you had no precise time slot to entry, there would be a long queue also at the skip-the-line entrance and our service would be complitely useless!
Best regards,
Alessia Corso
venetoinside.com
RIPPED OFF PLUS AWFUL CUSTOMER SERVICE
We paid 279 Euros for a private water taxi to take us from Marco Polo Airport directly to our hotel in central Venice. When we were collected at the airport we were told that we would have to be dropped off at the Rialto Bridge and would have to walk to our hotel due to high tides. This was understandable as high tides in Venice are very common. However, when we got to the hotel we were told that there were no high tides at the time.
Worse still we were due to be picked up from our hotel at 4.30am for our return journey. We were sent a fax to our hotel the night before stating that we had to meet at the Rialto bridge instead, with no explanation as to why we were not being picked up at our hotel which we had booked and paid a lot of money for, this was inexcusable as there were no high tides. When we contacted Venetoinside to query this, we were completely dismissed and told we had to take it up with the taxi company as it had nothing to do with them, even though we had booked through them. We were unable to get through to the taxi company and had to walk to the Rialto Bridge at 4am with all our luggage. To be honest i was disgusted with the level of service received and feel totally ripped off by this company.
19 September 2017
Unprompted review
Reply from Venetoinside.com
Dear anj,
we are sorry you were not satisfied with our service. Actually, most of the facts you complained above are included in the notes you should have read both before booking – the page on which you booked the service online – and after completing your reservation, since these notes are specified also on the voucher. Please find below the notes we provide to our customers:
- Online: For all transfers via water taxi from and to accommodation in Venice city center, the docking for embarkation/disembarkation is provided at the accommodation or at the nearest pier. Because of the particular morphology of the city and the unpredictable conditions of the tide, if the accommodation does not allow for the docking of the water taxi a short walk may be required.
- On the voucher: Due to the city’s particular morphology and the unpredictable flooding events, the hotel might not allow the water taxi to drop you off. You will be instead dropped off at the closest point. Taxi drop off you at the nearest pier. Possible short transfer on foot , from pier to hotel.
The water taxi will wait for you at the hotel or at the closest taxi drop off point.
We cannot know who told you that there was no high tides on the day of your arrival but we can assure you that if the drivers told you that, of course he was not lying! We can assure you that our supplier organizes transfer services daily and, as you see from a quick look at the reviews on venetoinside.com, almost all of our customers are satisfied with the service. Moreover, as specified above, high tides are not the only reason to not be dropp off/pick up at your accommodation.
When you contacted us, you were told to contact our suppliers’ number specified on the voucher to arrange a different pick point directly with them… We are only a reseller of this service and, for this reason, the voucher provides both the office and the emergency phone numbers of our supplier, numbers that you never called to ask for clarifications concerning your transfer.
As things stand, we understand that you could not be satisfied with the service but that you felt ripped off seems a bit extrem considering that we are transparent in informing our customers about how transfer services might be carry out before they book and that we provide all the contacts to ask for clarifications or try to rearrange the service. We regret you didn’t take benefit from this, since everything could have been solved before your return journey to the airport.
Best regards,
Michela Morosini
venetoinside.com
Booked tickets for the Bell Tower in …
Booked tickets for the Bell Tower in Venice 2 hrs before the visit, worked perfectly to skip the line
19 September 2017
Unprompted review
Great way to avoid queues
Great way to avoid queues, probably saved us 50 minutes we were straight in.
19 September 2017
Unprompted review
Great to be able to avoid queuing at St …
Great to be able to avoid queuing at St Marks for only 2€.
16 September 2017
Unprompted review
Very fast booking online.
16 September 2017
Unprompted review
A good site to use
A good site to use. Very easy to understand, complete the transaction, pay and hi presto your tickets are ready to download.
Use it again? definitely.
15 September 2017
Unprompted review
First time we tried to book it didn't go through.
First time we tried to book, something went wrong, we got as far as giving our credit card details then it went back, checked all was filled in ( very lengthy) but still couldn't complete.
We had to do it all again, which worked. Fortunately only charged once.
15 September 2017
Unprompted review
Reply from Venetoinside.com
Dear Keith Nicholson,
we are sorry you had problems while were booking… Probably, they have been due to a temporary problem of our payment system. We apologize for the inconvenience but are pleased you finally managed to reserve!
Best regards,
Alessia Corso
venetoinside.com
Our early morning booking made it feel …
Our early morning booking made it feel as tho we had San Marco to ourselves!
14 September 2017
Unprompted review
Extremely well organized website …
Extremely well organized website providing very clear and accurate information. Ease of use and booking is amazing. Thank you and look forward to my visit to Italy.
13 September 2017
Unprompted review
Very usefull,easy to book
11 September 2017
Unprompted review
Tickets great. Service not so much
havung bought skip the line tickets for Saint Marks Basilica and the Doges Palace I will never go back to waiting on line. The queues were INSANE for ppl without tickets. However, I misread my confirmation for the Doge Palace-it said print voucher but also that they really recommend you pick up tickets at the desk-YOU STILL HAVE TO HAVE A PRINTED VOUCHER TO GET TICKETS AT THE DESK. I went 4 different places to get these vouchers printed and THEN get tickets. No one would just print them or go ahead and simply look up my ticket with my photo on my phone of my voucher. Once I got the actual physical voucher all the freaking did was look up my confirmation....they didn't even keep it. I was really disappointed that no one helped me and I had to spend an hour running all over. Not good customer support:(
8 September 2017
Unprompted review
Reply from Venetoinside.com
Dear Caroline Duncan,
we are sorry you had problems in collecting your tickets at the Doge’s Palace. Unfortunately, the regulation of Venice Civic Museums Foundation requires a printed copy of the voucher and therefore we have to comply with this. Please note that we clearly specify the necessity to print the voucher both online, before booking, and also on the voucher you receive after your reservation… We are sorry you missed such an important detail! We do our best in order to make it very clear to our customers.
Best regards,
Valentina Tonon
venetoinside.com
Good explained and easy to book
8 September 2017
Unprompted review
Booked a couple of "skip the line" …
Booked a couple of "skip the line" tickets (on the morning of our visit) for St Mark's Basilica, only cost €2 each and the line we skipped was massive. Easy process and we presented the tickets at the entrance on a smart phone. Why everyone isn't doing it is a mystery.
1 September 2017
Unprompted review
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