Vênoor Living Reviews 

Worst purchase I made this year.

The quality is even worse than cheap Amazon stuff while you pay the premium price for the good. Customer service is bad too and they simply ignore your emails.

Avoid!

Do not buy from this company! The worst customer service I've ever received. The bench I ordered arrived with a piece missing and after weeks of back and forth and a return courier that never showed up I have been promised a refund. It's nearly two weeks later and the money is still not in my account, no one is replying to my emails and no one answers the phone. It's a scam and should not be trusted.

I ordered 2 shelves back in January that cost me over £90. Finally received them in May with a part missing. I have emailed Venoor twice now and haven't received a response to my last email sending them the details AGAIN of the missing part. Not good enough.

If there is anything worse than one star I would gladly give it to this company. I ordered a coffee table in November 2020. This is May 2021 and the stories from this company is still endless. Worse still, you cannot even get any response if you call. If you do send an email, you would be lucky if you got an immediate response. I finally got some discount for the delay after they refused to cancel the order. I have been told all the possible stories about endless delays caused by the pandemic, yet I still get items from other companies delivered from Asia within a few weeks of ordering. This is such a nightmare!! I would DEFINITELY not be shopping here EVER again, and would certainly not advise anyone to do so.

Bought a bench, money has been withdrawn from my account, I can’t get in contact with the company! And haven’t had any update updates not what you expect from a professional online company. Let’s see if it ever shows up.

Getting my item delivered was a nightmare. The communication with the company was very difficult. Eventually after 4 attempts, the item was delivered.

Had such a poor experience with this company. Ordered an item which was said to be in stock ready for immediate dispatch, they didn't process the order for weeks and I had to chase up, only to receive some automated response blaming the pandemic for their delay. Never mind that this order was placed months after lockdown was over and everything else was running smoothly and the real delay was caused by the fact that they were simply inefficient and just neglected the order. On chasing up, they then started processing the order, and advised that it had been held up by stock discrepancies at their warehouse. When I told them it was unacceptable that the order hadn't been processed and asked why I hadn't been contacted about any delay, and asked them to cancel the order, they proceeded to lead me up a wild goose chase of false assurances, promising that the item which they had just advised had been held up by stock discrepancy was in fact already with their delivery partners. I later found out this was not true. They continued to assure me that I'd receive the item on a day that they knew wasn't possible since the item hadn't even left them. Worse still they had taken all their phones offline so you couldn't reach them, you could only email. To cut a long story short, a whole week after they had initially indicated id receive the item and over 3 weeks after I should have received it from their original dispatch estimate, I ended up having to cancel the order and had to source an alternative from another company who delivered the item the very next day for half the delivery charge Venoor living charged. I would never ever use this company again.

I would not use this company again. They do not answer the phone and even if you leave a message they do not call you back. I had to beg them time and time again to answer my email messages. They did not answer all my questions. I ordered a weave bench that seemed to be a reject as it had large staples on the front of the weave that were showing, but I did in the end get a replacement bench, but the overall quality of the product is not great. It has a lot of staples underneath as the weave does not go all around the bench. I doubt very much that it is actually made in Denmark, as their website says. Be very careful using this company, I do not think they are who they say they are. It comes across as being a very unorganised company with hardly any staff.

CON ARTISTS!
Check the weight of your package vs. what weight they've charged delivery for.... You will be overcharged!
I ordered 2 cove console storage ladder units. One of the units they sent me was clearly a return (Missing instructions, damaged pieces which already had screws in). I was able to arrange for a new unit to be swapped out which was annoying but granted Venoor were happy to sort.
However when packaging up the unit to be returned I noticed the weight of the console was 9.7kg so for two it was 19.4kg however I got charged £42.50 for delivery which is based on 50-64.99kg. I'd queried this on instagram message and email, requesting a refund to be told physical dimension are also included in the calculation. When I asked for details on this they've failed to respond... shock!
It's a shame as there's some lovely pieces on their website but I'd never buy from them again following my experience.

Poor customer support initially and wrong product delivered after ages waiting!

Since raising a complaint the owner of Venoor personally intervened to make sure that the correct product was delivered and my concerns looked into. The quality and finish of the table itself is marvellous. Excellent craftsmanship, superb quality marble and can highly recommend the product. I would like to give them a 7 star rating for the product (including value for money) but have factored in the service centre /delivery issues that I experienced initially to update to 4 stars.

First time we had bought anything of significance off the internet, but were delighted with the overall finish and service. All aspects exceeded our expectations.

I purchased Saloni Armchair from Venoor, furniture quality was amazing. Really love the product

Lovely product, swift answer on chatroom, quick delivery.

Not happy with unit when it arrived. A lot of chipped paint marks on it, looked as if it was a display model. When I contacted customer services they sent me a can of black spray paint to cover up scratches!!!

The shelves were as described. They are stylish and robust.

Love the shelf, something different to standard shelves!

Absolutely love this bench and hat rack. Amazing quality& colour. Prompt delivery and service. Can’t wait to use this is my new home

Great and quick delivery. Items well packed tonprevent damage. Love my side tables, excellent quality

Great product, great prices and brilliant customer services.