Venture Ashore Reviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who make private tours smooth and stress-free from the beginning. Travelers love the well-organized itineraries, seamless transportation, and the exceptionally responsive booking process that guides them through every step. Some reviewers were not happy with organization issues, mentioning occasional difficulties finding meeting places or unexpected logistical problems. A few people also felt that certain excursions felt rushed, with changes to schedules or poor communication from drivers during the trips. Visitors occasionally noted that finding support when things went wrong was frustrating, leading to disappointment on their final days.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers report overwhelmingly positive experiences with service, highlighting that tour guides are... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with many customers reporting wonderful experiences and... See more

Location

Customers consistently note ambiguous experiences with location during their various global excursions. While... See more

Booking process

Consumers express satisfaction and delight with the booking process, highlighting smooth multi-generation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was great to work with and incredibly responsive throughout the entire process. She sent plenty of helpful follow-ups as I was putting my group together, which made staying on top of everything... See more

Company replied

Rated 5 out of 5 stars

Grenada in a nutshell Fabulous tour guide Nash friendly, knowledgeable and tailor made the day to suit our needs. Ensuring we had enough time to explore the cocoa factory, waterfalls, see the monk... See more

Company replied

Rated 5 out of 5 stars

Everything was Perfect!!!!Corey during all of my questions and help booking my transfers, her patience and the pick ups and drop offs incredible our hands got held from start to finish. At the airpor... See more

Company replied

Rated 5 out of 5 stars

We had a very nice itinerary n clear instructions with the help of Corey Bell. She had been very patient in listening to our requests .There was a tour guide who wasn’t very helpful with our passenger... See more

Company replied


Company details

  1. Tour operator
  2. Cultural tours provider
  3. Sightseeing Tour Agency
  4. Tour Agent

Written by the company

Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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4.4

All reviews

(262)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Tours and transportation services

Tours and transportation services were great!

31 August 2025
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Reply from Venture Ashore

Thank you so much for your kind words! We're thrilled to hear you enjoyed the tours and transportation services. It was our pleasure to have you with us, and we hope to welcome you back for more memorable experiences in the future!

Rated 5 out of 5 stars

Rome tour

From organizing a group of 13, Olivia made it a breeze. Finding the meeting place from the cruise ship was easy and well organized. We visited many sites in Rome even seeing the Pope. My only suggestion is splitting the large group of 51 people in half as it was very hard to keep up through the narrow streets and not enough time to take pictures due to it being very crowded. All in all it was a great tour.

15 October 2025
Unprompted review
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Reply from Venture Ashore

Thank you so much for your thoughtful review! We're thrilled to hear that Olivia made the organization smooth and that you enjoyed your time exploring the incredible sites of Rome — and even caught a glimpse of the Pope, what a special moment! Your suggestion is noted and will help us continue to improve. We're so glad you had a great tour overall, and we hope to welcome you again for more adventures in the future!

Rated 5 out of 5 stars

Great job in Athens

20 October 2025
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Reply from Venture Ashore

Thank you for your great review of your Venture Ashore excursion in Athens, Greece. I am glad we were able to make your stay in Athens as best as it could be. We hope to see you again shortly on another Venture Ashore tour!

Rated 3 out of 5 stars

We did the 3 tour package ..White pass…

We did the 3 tour package ..White pass Summit, Juneau Whale Watching, Ketchikan Tour.
I have to say we were disapointed in 2 of these trips
Juneau Whale Watching we were taken to a place where there were 2 sightings, we saw the tail of 1 whale & water spouts but the other whale fell asleep, that couldnt be helped but we never went anywhere else we just stayed in that 1 spot, we never saw any other wildlife. If we went again i would definately book locally their passengers saw a whole lot more than us.
The Ketchikan tour was rushed , the Museum was closed.

3 September 2025
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Reply from Venture Ashore

Thank you for sharing your feedback. We're truly sorry to hear that your experience with two of the tours didn’t meet your expectations. While wildlife sightings, especially whales, can be unpredictable, we understand how disappointing it is when the experience doesn't live up to the excitement. We also regret that the Ketchikan tour felt rushed and that the museum was closed during your visit.

Your comments are very important to us, and we’ll be sharing them with our local partners to ensure improvements are made where possible.
We always strive to deliver memorable and well-rounded excursions, and we’re sorry we missed the mark in this case.

We appreciate you taking the time to share your experience, and we hope to have the opportunity to provide you with a better experience in the future.

Rated 5 out of 5 stars

Easy booking and good experience.

Easy booking and good experience.

16 September 2025
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Reply from Venture Ashore

Thank you for your positive comments about your Venture Ashore excursions in Livorno and Barcelona. We are glad you found the website and booking process easy. We hope to see you again on another tour very soon.

Rated 3 out of 5 stars

The meet up instructions were unclear…

The meet up instructions were unclear for us. The windows in bus were fogged over so no chance to see anything. We drive to dock and get off and then back on bus to see glacier only to turn around and back to dock while listening to litany of how messed up company is from driver. The whale watching part was excellent! Use some shaving cream for the windows to clear the fog.

26 June 2025
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Reply from Venture Ashore

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the whale watching portion of your tour, it’s truly a highlight, and we’re glad it met your expectations!

We’re sorry to learn that the rest of your experience did not go as smoothly. Your comments about the unclear meeting instructions and fogged-up bus windows have been noted, and we appreciate you bringing them to our attention. We’ll be reviewing these issues with our local partners to ensure future guests enjoy a more seamless and comfortable experience.

We also regret that your experience was affected by the guide’s commentary, and we’ll follow up with the operator to address the professionalism expected during tours. Thank you again for your honest feedback, and we hope to welcome you on a better experience in the future.

Rated 5 out of 5 stars

Very enjoyable Alaska

On the 3 trips that we had booked we had a really good time with very few other people. Infact only us on 2 of the adventures. Polite staff on the tours

19 September 2025
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Reply from Venture Ashore

Thank you for sharing your experience with us!

We're so pleased to hear that you enjoyed all three of your tours with Venture Ashore and that you had the opportunity to experience two of them privately! Our team takes pride in creating relaxed, small-group adventures, and it's great to know that the staff made a positive impression with their courtesy and professionalism.

We hope to welcome you on more adventures and cruise excursions in the future!

Rated 5 out of 5 stars

Amazing Tours in Athens and Istanbul

My wife and I worked with Venture Ashore during our Seaborn Athens to Istanbul cruise this summer. Truly first-class guides - Antigoni in Athens; Ekran in Istanbul. We experienced both destinations in ways that we would not have found from a standard cruise excursion - hidden gems of churches and mosques; a 5-star Michelin-rated restaurant off the beaten path in Istanbul, amazing shopping that usually only locals find, and VIP treatment at every stop in our tours. On top of that, the logistics and coordination were flawless. Can't recommend high enough. Just an amazing experience. Thank you Venture Ashore team!

17 June 2025
Unprompted review
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Reply from Venture Ashore

Thank you so much for your kind words and for taking the time to share your experience with Venture Ashore!

We’re absolutely delighted to hear that your time in Athens and Istanbul was so memorable. Antigoni and Ekran will be thrilled to know their efforts left such a lasting impression, they are both passionate about sharing the hidden gems and rich culture of their cities, and it’s wonderful to know they helped make your trip so special.

We’re also glad to hear that the logistics ran smoothly and that you enjoyed some off-the-beaten-path experiences, that’s exactly what we aim for!

Thank you again for choosing Venture Ashore. We hope to welcome you back on another adventure very soon!

Rated 1 out of 5 stars

Left high and dry when we ventured ashore

April 2025
We booked a fabulous cruise to Hawaii earlier this year with a helicopter trip to be a very special treat on Kauai Island with Venture Ashore. We paid £594.54 for our two tickets for a Delux Waterfall Flight of the island. We had been given exact instructions where we had to meet our transportation for the trip once we disembarked our ship. We waited and waited. No one came to collect us. We re-boarded our ship and made many phone calls to resolve this problem. Eventually having got through to someone, we were told we had to make our own way there and that they did not pick passengers up from ships any more. I actually had all the paperwork saying they would pick us up. Our final day on what would have been a fabulous trip was so disappointing. We never managed to see any of the island as all the trips had by this time gone. On return from our holiday, I contacted my credit card company (for which I had paid for the trip) who were very helpful. Nevertheless, Venture Ashore's reply was that we were not entitled to a refund as we were a 'no show'. I sent all the emails through to my credit card company - showing clearly that they said they would pick up. Finally, this matter has been resolved and I have my refund but nothing can put right the disappointment we felt on that last day of our cruise of Hawaii.

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12 April 2025
Unprompted review
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Reply from Venture Ashore

Thank you for taking the time to share your feedback regarding your recent experience with Venture Ashore.

We’re sorry to hear that your day didn’t go as planned. Our local partner did their best to accommodate the situation by rebooking you onto a later flight at 11:20 AM. Unfortunately, it appears there were further complications in reaching the meeting point in time for this departure.

We sincerely apologise for the inconvenience you experienced on arrival.

Your experience is important to us, and we will continue to review what happened to help improve our service going forward.

Rated 4 out of 5 stars

Excursions

All the excursions I completed were great.

16 September 2025
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Reply from Venture Ashore

Thank you for your great rating on your groups Venture Ashore excursions in Alaska. We are glad you enjoyed the tours and hope to work with your group again next time you travel!

Rated 3 out of 5 stars

Mixed Ventura

The evening entertainment in the theatre was superb .
The entertainment after 11.00pm was very average . Only one bar had something happening and then to 11.30 only . The entertainment structure was lacking .

The catering staff and kitchen staff, serving staff were of a very good standard .

The boat had a lack of activities especially during sea days .

The resident Headliners group was outstanding . Visiting acts including a Dutch band trio were very entertaining.

The Ventura only had 2 tenders for around approximately 2000 folk wanting to get ashore in Guernsey. Waiting time both ways was excessive.

Cleaning staff were excellent.
Enjoyed the cruise , 🚢 requires upgrading .

27 August 2025
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Reply from Venture Ashore

Hi Brian,

Thank you for taking the time to leave a review.
It appears that your comments relate to the overall cruise experience rather than an excursion booked through Venture Ashore. As a provider of independent cruise excursions (not the cruise itself), we would love to hear about your specific experience with any of our tours.

If you did join a Venture Ashore excursion, we’d be truly grateful if you could share your feedback on that part of your trip, it really helps us continue delivering memorable, high-quality experiences to our guests.

Thank you again, and we hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

Charming Tour Guides

I took 2 tours with Venture Ashore: 1 in Puerto Plata, the Dominican Republic and 1 in Philipsburg, St. Martin. Both tour guides were excellent. They were personable, respectful, knowledgeable and lots of fun! Both tours were great!

7 January 2025
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Reply from Venture Ashore

Thank you so much for taking the time to share your experience!

We’re thrilled to hear that you enjoyed both of your tours with us in Puerto Plata and Philipsburg. It’s especially great to know that your guides made such a positive impression, being personable, respectful, knowledgeable, and fun is exactly what Venture Ashore strives for on every tour.

We’re so glad you had a great time and truly appreciate you choosing Venture Ashore. We hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

We took two tours with Venture Ashore

We took two tours with Venture Ashore, Rome, Italy (6-18), and Cannes, France (6-21). I can’t say “thank you” enough for the wonderful and knowledgeable drivers we had. Both of these tours were private ones and they were fabulous. Our driver in Rome surprised us and took us to places we didn’t even know about, plus he was able to get us to the places we wanted to see. He also took us to a restaurant that we thoroughly enjoyed. Our Cannes driver took us all over as well and told us and showed us the sites. I won’t be using anyone besides Venture Ashore anymore. You really did a phenomenal job! We only had so much time (we were on a cruise), but we saw A LOT during both tours. Thank you again!

18 June 2025
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Reply from Venture Ashore

Thank you so much for your kind words and for choosing Venture Ashore for your tours in Rome and Cannes! We are absolutely delighted to hear that both experiences exceeded your expectations.

Our team takes great pride in offering knowledgeable, flexible, and personable drivers, especially for private tours where customization makes all the difference. It’s wonderful to hear that your driver in Rome not only brought you to iconic sites but also introduced you to hidden gems (and there are plenty of them in Rome) and even a memorable local restaurant! Likewise, we’re so pleased that your Cannes driver provided a rich and scenic experience despite the limited cruise time.
We truly appreciate your trust and support, and we look forward to helping you create even more unforgettable moments on future adventures.

Thank you again, and we hope to welcome you back soon!

Rated 5 out of 5 stars

Great time in Cozumel!

the excursions are the same or better than available on the cruise lines. they offer same guarantee to be returned to the cruise ship prior to departure. in 2025 we did the Cozumel open air bus ride around town, visit downtown (some walking & shopping). next stop was Mayan experience. sampled some tequila (don't buy any- it's too expensive). last stop was at a roadside cafe on the coast (rocky, not sand). had a strong rum drink in a hand cut coconut. pickup was fine. excursion was as described. our experience has been having a great guide, someone we could talk with, ask questions and laugh with.

17 March 2025
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Reply from Venture Ashore

Thank you so much for sharing your experience with Venture Ashore and for the thoughtful review!

We’re thrilled to hear that our excursions met, and even exceeded, your expectations compared to those offered directly by the cruise lines. Providing the same return-to-ship guarantee, along with personalized service, is something we’re proud to offer.

Your description of the Cozumel open-air bus tour, the Mayan experience, and the coastal cafe stop truly captures the spirit of the excursion. We’re glad the pickup was smooth and the tour matched the description provided, transparency is very important to us. And we agree, having a great guide can make all the difference! We're happy to know yours was engaging, knowledgeable, and fun to talk with.
We hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

Great value for your money

The personal were great and friendly. Worth the price we paid.

5 January 2025
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Reply from Venture Ashore

Hi Juan, thank you for writing a review for Venture Ashore cruise excursions, we really appreciate you taking the time to write some a lovely review, we will certainly pass this on to the guides.

Rated 5 out of 5 stars

Had a tour in Honduras in January

Had a tour in Honduras in January. The guide, Adolf, was excellent, Very knowledgeable about the Island

15 January 2025
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Reply from Venture Ashore

Hi Ros, thank you for your kind review of your tour in Roatan. We’re so pleased to hear that Adolf made such a great impression. We’ll be sure to pass along your wonderful feedback, and we look forward to welcoming you on another excursion soon!

Rated 5 out of 5 stars

Loads of fun

Ease of meeting guides, very friendly ☺️

8 July 2025
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Reply from Venture Ashore

HI Laurie, we are so pleased you had fun on the shore excursion in Juneau, we would love to see you again! Thank you so much for your review

Rated 5 out of 5 stars

Much cheaper than booking on board

Much cheaper than booking on board. Instructions and meeting place easy to follow. Great value.

17 April 2025
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Reply from Venture Ashore

Hi Ron, thank you for taking the time to review our shore excursions here at Venture Ashore. We truly appreciate your comments and we can't wait to see you again!

Rated 5 out of 5 stars
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Reply from Venture Ashore

Hi Rosa, thank you so much for your review, we are so please you had great shore excursions and great guides with Venture Ashore, thank you once again for taking the time to review.

Rated 5 out of 5 stars

Celebrity Tours

Small group tours in Asia from the Millennium were excellent! Easy pickup and only 8 people total really made it a standout. Really nice guide. Highly recommended.

27 February 2025
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Reply from Venture Ashore

Thank you for your great review of your Venture Ashore Celebrity Millennium Asia Shore Excursion Package. We do indeed get a lot of great feedback on them as they take all the guess-work out of picking a tour in each port. And its a discounted rate as well! Hope you get to book more great Venture Ashore tours on your next vacation!

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