Venture Ashore Reviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who make private tours smooth and stress-free from the beginning. Travelers love the well-organized itineraries, seamless transportation, and the exceptionally responsive booking process that guides them through every step. Some reviewers were not happy with organization issues, mentioning occasional difficulties finding meeting places or unexpected logistical problems. A few people also felt that certain excursions felt rushed, with changes to schedules or poor communication from drivers during the trips. Visitors occasionally noted that finding support when things went wrong was frustrating, leading to disappointment on their final days.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers report overwhelmingly positive experiences with service, highlighting that tour guides are... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with many customers reporting wonderful experiences and... See more

Location

Customers consistently note ambiguous experiences with location during their various global excursions. While... See more

Booking process

Consumers express satisfaction and delight with the booking process, highlighting smooth multi-generation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was great to work with and incredibly responsive throughout the entire process. She sent plenty of helpful follow-ups as I was putting my group together, which made staying on top of everything... See more

Company replied

Rated 5 out of 5 stars

Grenada in a nutshell Fabulous tour guide Nash friendly, knowledgeable and tailor made the day to suit our needs. Ensuring we had enough time to explore the cocoa factory, waterfalls, see the monk... See more

Company replied

Rated 5 out of 5 stars

Everything was Perfect!!!!Corey during all of my questions and help booking my transfers, her patience and the pick ups and drop offs incredible our hands got held from start to finish. At the airpor... See more

Company replied

Rated 5 out of 5 stars

We had a very nice itinerary n clear instructions with the help of Corey Bell. She had been very patient in listening to our requests .There was a tour guide who wasn’t very helpful with our passenger... See more

Company replied


Company details

  1. Tour operator
  2. Cultural tours provider
  3. Sightseeing Tour Agency
  4. Tour Agent

Written by the company

Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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4.4

All reviews

(262)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

We took 4 private tours across Greece…

We took 4 private tours across Greece and Turkey from our cruise. Pickups were convenient at the port and the drivers were professional and fun. Loved being able to do what we wanted. Well worth it for our family!

12 July 2025
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Reply from Venture Ashore

Hi Anna, thank you so much for sharing this wonderful feedback about your private tours in Greece and Turkey. We’re delighted to hear the port pickups were smooth, and that you enjoyed the flexibility to explore exactly how you wanted. We truly appreciate you choosing us. We hope to welcome you on another adventure very soon!

Rated 3 out of 5 stars

Five excursion trip

Had a total of 5 excursions on our recent trip. The excursion to Westminster Abbey and Buckingham Palace was a disaster. The pick up was late, arrived at Buckingham Palace while the activities were already in progress, actually missed most of the activity. Then transferred via coach to Westminster Abbey
The driver could not operate the air conditioning on the bus as we sat in gridlocked traffic. The driver not only didn’t know where he was going but wasn’t familiar with the equipment. In fact, most of us did not return on the coach, instead walking the short distance. Very disappointed. The other excursions were wonderful.

16 July 2025
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Reply from Venture Ashore

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience on the Westminster Abbey and Buckingham Palace excursion did not meet expectations. Delays and operational issues, such as the air conditioning and navigation problems you described, are certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience caused.

Please be rest assured that your comments have been shared with our operations team. Your experience is not reflective of the quality we strive to deliver.
We're glad to hear you enjoyed your other excursions with Venture Ashore and we hope those positive moments helped balance your overall trip. Once again, thank you for your feedback.

Rated 1 out of 5 stars

Total shambles

Iceland, hour wait in cold/rain for pick up, contact no. not recognised, so emailed. Reply was quick, time had been changed to 1 hour later, ineffective communication for those on ship with no internet, pick up points need Google pin or what3 words, chaotic change over to another coach. 2nd day no show for pick up. Another tour cancelled with inadequate notice. So disappointing. Will not use this company again but go through official cruise ship tours where pick up directly at port.

6 August 2025
Unprompted review
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Reply from Venture Ashore

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience in Iceland. The start time had been changed to 1 hour later, we had tried to contact you prior, via email and telephone to inform you of this, unfortunately these messages did not get through to you due to you being at sea.

Regarding the second day’s late cancellation of another tour, we take full responsibility and regret the disruption this caused to your plans. This is not the level of service we aim to provide, and we are investigating internally to ensure it does not happen again.

We appreciate your honest review — even when it’s difficult to hear — as it helps us improve. While we regret that we didn’t meet your expectations this time, we hope you’ll see these changes reflected if you decide to travel with us again in the future.

Rated 4 out of 5 stars

A few glitches in the works

Most tours were great (London,Norway,Iceland). However 2 tours come to mind that at were not so pleasant. Buckingham Palace,London…..bus transport to within about 2 blocks of palace. Then walk the rest of the way. It has been our experience that the guide on a walking tour always carries an identifying item (flag, umbrella). Our guide had nothing. The crush of people was incredible & we were separated from our group. Ended up walking back toward our hotel & taking Hop-on/Hop-off. Another occasion in Iceland touring Akureyri, it appeared that every tour bus in the city went to every site at the same time. Another crush of people which also impacted use of restrooms. Don’t know how this could be resolved but was less than enjoyable. Otherwise all good.

17 July 2025
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Reply from Venture Ashore

Thank you for your review of your groups tours and shore excursions in London and Iceland... Your feedback for the London tour has been noted and we will work with our guides so they are easier to find in crowded situations. And yes, some of the sites in Iceland do get very busy on cruise ship days. We try to start our days earlier to get to them before the cruise line tours get there - but your ship had a later arrival (9am) which required us to go there at the same time the ship tours were. We are glad you still had a great time and hope to have you on our tours again real soon.

Rated 1 out of 5 stars

Total waste of time and money !

Couldn't find your rep to collect pre paid tickets. no point of contact other traders didn;t know where you where wandering back and forth for half hour in rain. other local trader gave us free tickets for their bus tours. we will never recommend your company, and it was expensive too as we paid. in advance prior to cruise travel.

5 February 2025
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Reply from Venture Ashore

Hi Miss Dyson, thank you for reviewing and we are so sorry to hear this. We do provide 24 hour emergency support on our shore excursion vouchers should you require this on the day, can you please send this to our Customer Support Team so we can investigate this for you, support@ventureashore.com

Rated 3 out of 5 stars

The experience of visiting Green Gables…

The experience of visiting Green Gables on Prince Edward Island was disappointing. It was described as a private group tour. Instead, we were dropped off to wander on our own. There was little to see or do, and no context. The best part was that we were able to travel in a smaller van.

9 July 2025
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Reply from Venture Ashore

Jean thank you for taking the time to review, we are so sorry to hear you were unhappy with the Green Gables Tour on Prince Edward Island, we pride ourselves on making sure all of our customers get the best out of each destination, we will be investigating this internally and reaching out to you, once again please accept our sincere apologies.

Rated 1 out of 5 stars

Celibruty summit Alaskan cruise excursion

I had a group of 16 and was given a person named Joy to work with to reserve excursions for the group BARR FAMILY. It went great until she left and although I asked there was never a replacement. I finished the arrangements on my own. Your excursion Triple Yukon Combo Tour on June 18 from Skagway was the worst Excursion with my family members that I ever took. The driver said from the beginning that he was not going to tell us about the area but just give us his personal stories and lots of photo ops. He did that and even took us on a road that was closed.

6 August 2025
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Reply from Venture Ashore

Hi Kate, I am so sorry to hear that you were unhappy with the Triple Yukon Combo, we have not been made aware of these points. We at Venture Ashore take customer service extremely seriously and we will be reaching out to investigate the points you have raised.

Rated 5 out of 5 stars

Very welcoming a and knowkedgeable

We were well looked after

10 February 2025
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Reply from Venture Ashore

Thank you for your great review of your 4-Port Discounted Excursion Package on your Norwegian Spirit cruise. We trust you found the package easy to book and full of great tours. Hoping you return to us next time you cruise!

Rated 5 out of 5 stars

Very well organized

Very well organized. Made our Alaska visit easier!

24 June 2025
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Reply from Venture Ashore

Thank you for your great feedback on your groups Venture Ashore transfer in Vancouver. We are glad we could make your vacation a little easier!

Rated 5 out of 5 stars

Outstanding guide

Outstanding guide. He was so caring and careful with our experience. Made suggestions that were logical and carefully thought out.

17 July 2025
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Reply from Venture Ashore

Thank you for your great review of your groups Venture Ashore excursion in Corfu, Greece. We hope to work with you again soon!

Rated 5 out of 5 stars

Five port tour

We booked a five port tour. All the tours were organised well with knowledgeable guides. All the guides truly made the tours, giving lots of information and answered all our questions on local life. The transport was excellent and in new condition 👏 I would highly recommend for ease of booking and deliveryof the service. I would go so far to say my expectations where exceded, which was very surprising. I would rebook with them again without any doubts.

25 January 2025
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Reply from Venture Ashore

Hi Julie, thank you for this amazing review of our shore excursions in 5 of the Asia ports. We are so pleased you had a great time and our tours exceeded your expectations. We will be sure to pass on your comments to all of our guides, thank you once again and we are looking forward to seeing you soon.

Rated 2 out of 5 stars

Disappointed

We took three tours in Norway with Venture Ashore: Flam, Geiranger, and Bergen. The one in Flam was the worst: the bus was late, while we were waiting in a parking lot in the rain. Midway on, the bus was stopped by authorities for an inspection and wasn't allowed to continue. We waited there for approximately one hour, without anybody telling us what was going on. Finally, we left and made a stop where, at that point, there was no time to browse in the stores or have a bite, and scarcely time to use a precarious bathroom, with men and women waiting in line to share a very much not first-world bathroom. Then the tour guide told us: the bus had a leak and was not only fined, but also not allowed to use the tunnels again. While they tried to find a solution, we waited another hour, stressed, and almost panicked that we'd miss the ship. There was a family with a baby and a couple that needed to catch a train, and were desperate. Eventually, the bus took the mountain road, and we got to the ship before it departed, but the tour was ruined. And hey, they didn't refund us the money. For Geiranger, they cancelled the most complete and expensive tour we had booked, replacing it with a basic tour. At least that tour was okay, however, it was not clear at all where the meeting place was, and I had to use roaming to contact the head office in the US to ask. Finally, the Bergen tour was a hop-on-hop off bus that had no problems. Summarizing, I learned this lesson: Never again will I use a tour company other than the one from the cruise, even if it's more expensive. I don't recommend Venture Ashore.

1 July 2025
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Reply from Venture Ashore

Hi Ebe, thank you for reviewing the recent shore excursions you took with Venture Ashore. We are so sorry to hear about your experience in Flam, we recently wrote to you regarding this. There was indeed one hour delay on the tour due to a control on the road from the road authorities. We understand it’s not an ideal situation for the guests, but our guide kept the group together while sharing information with them explaining the issue. Once again, please accept our apologies, the authorities in Norway are allowed to stop any vehicle for random checks. We are more than happy to address this again with you, if you can contact our support team.

Rated 5 out of 5 stars

Taxi from Cruise ship to Bruges

Professional, polite driver Patrick. Thankyou

29 June 2025
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Reply from Venture Ashore

Thank you Bronagh and Grainne for this lovely review of our shuttle transfer from Zeebrugge port into Bruges, your kind comments will be passed on to Patrick, thank you so much for taking the time to write in, we really do appreciate it.

Rated 5 out of 5 stars

Fabulous tours

Have used this company twice now and have saved money on cruise ship excursion prices. Rather than be with a lot of people in a coach, on both occasions we've had a private minibus, driver and guide. We've had fabulous experiences both times where the driver has gone above and beyond to show us as much as possible. Highly recommend.

19 June 2025
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Reply from Venture Ashore

Hi Sarah, thank you so much for this amazing review of our shore excursions, we are so pleased you have had great, memorable experiences. Our staff here at Venture Ashore work hard to ensure all of our shore excursions are the best possible quality, offering fantastic professional guides and comfortable transportation. Thank you so much and we are looking forward to serving you again in the future. We love the recommendation!

Rated 5 out of 5 stars

GREAT TOUR COMPANY. HIGHLY RECOMMENDED.

Highly recommended. Excellent tours and excellent value for money especially when compared to the cruise ships prices. The meeting and greeting at some places can be a little hap hazard because so many other people are looking for their tours too, but nothing worrying, Venture are well marked out at your meeting point. We used them on a number of tours. Their Pompaii tour was really excellent and their guide was really knowledgeable absolutely fantastic.

8 April 2025
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Reply from Venture Ashore

Hi Lillian, thank you for writing this great review, we are so pleased you enjoyed your shore excursions in the Mediterranean on your recent cruise, we will certainly pass on your comments to the guide in Pompeii, thank you again and we are looking forward to seeing you again soon.

Rated 5 out of 5 stars

Nahide was a great guide

Nahide was a great guide. She met us as arranged and was able to show us all the sites which we had hoped to see while keeping ahead of the tour buses. She also managed to get us into the Ephesus experience which was a great bonus.

25 April 2025
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Reply from Venture Ashore

Hi David, thank you for taking the time to review your shore excursion to Ephesus in Turkey, we have some fantastic guides and I will certainly pass on your kind comments to Nahide. Thank you again and we are looking forward to seeing you again soon.

Rated 5 out of 5 stars

Great company to deal with !

Great company to deal with will definitely use again !

20 February 2025
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Reply from Venture Ashore

Hi Royce, thank you so much for your kind comments about the Venture Ashore Team and your tours and experiences, we cannot wait to see you again.

Rated 5 out of 5 stars

Great Guide and Driver

The guide and van driver were both professional and friendly.

9 July 2025
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Reply from Venture Ashore

Thank you for your high praise on your groups private Venture Ashore excursion in Charlottetown PEI. We hope to work with your group again next time you travel!

Rated 5 out of 5 stars

Very nice experience!

The driver was very nice and helpful. Nice comfortable seats


22 June 2025
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Reply from Venture Ashore

Hi Cindy, thank you for taking the time to review your transfer in Vancouver, we will certainly pass on your lovely comments to our driver.

Rated 5 out of 5 stars

Our guide was great and the beach was…

Our guide was great and the beach was beautiful

14 May 2025
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Reply from Venture Ashore

Thank you for reviewing our tour - Hell Visit, Shopping and Beach Tour in Grand Caymen Natalie, we are so pleased you had a great time and we are looking forward to seeing you again soon

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