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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, expertise, and dedication to finding the perfect location for events. Many people highlight the efficient and accommodating service, noting that the team goes above and beyond to understand their needs and provide excellent support throughout the entire process. The ease of use and the quality of the venues found are frequently mentioned as significant benefits. However, some people were dissatisfied with the customer service, mentioning a lack of support, irrelevant inquiries, and vague advice, leading to a feeling that the service did not provide sufficient value.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many praising the helpfulness and efficiency of the team.... See more

Location

Customers had positive experiences with location. Reviewers consistently praise the ability to find suitable... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Venue Scanner for the past year from the standpoint of a listed venue on their site - Christ Church Spitalfields, London. They have an amazing team, who as well as being love... See more

Company replied

Rated 5 out of 5 stars

Expert support and guidance every step of the way. VenueScanner took the time to really understand our needs. They were very patient when our plans changed and kept us fully informed. It has been a gr... See more

Company replied

Rated 5 out of 5 stars

Emma's event proposals were perfectly detailed, and she was always happy to help and find solutions to evolving requirements. We're very happy with the new venue that Emma found for us, and look forwa... See more

Rated 5 out of 5 stars

Spent ages trying to find a restaurant that can actually host 27 people in a truly private dining room near our office to no avail. I put the enquiry out on Venue Scanner and Ciara came back with sugg... See more

Company replied


Company details

  1. Event Planning Service

Information provided by various external sources

Discover, search, compare and book. VenueScanner, the UK's #1 for venue hire. Book your team build, product launch, conference, party, wedding or fundraiser.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Saved a ton of time

Incredibly easy to see all the good venue matches. My event was fairly complicated with two very different space needs for the same evening, and Jess was able to match my needs with locations at the price point I was looking for. Only feedback is for one of the venues (and not sure if this is VenueScanner feedback or feedback for the venue itself) - they showed beautiful panoramic views in their brochures, then put forward a room in the contract that had no views. Felt a little bit like a bait and switch, but Jess was ultimately able to get us the better view at a lower price.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Megan at Venue Scanner made my life easier.

Megan at Venue Scanner was incredibly helpful, responsive, and genuinely friendly throughout our search process which took a few months. She helped identify the right conference venue, attendee/employee hotel options, and even found a great happy hour location I had not anticipated. She answered all questions timely and offered her thoughtful recommendations on the best options for our needs. What really stood out was her commitment. When out of the office, she proactively looped in teammates to ensure everything kept moving smoothly. I truly appreciate her professionalism and dedication, and I’ll definitely be reaching out to Megan again for our event next year.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I've worked with Venue Scanner on a brand event for a charity

I've worked with Venue Scanner on a number of occassions, and Ciara has always helped us with venue searching. Most recently, we were working on a major brand event, and she was absolutely outstanding throughout the entire process.

Ciara is consistently professional, responsive and incredibly proactive. She understood the needs and sensitivities of working with a charity and was always one step ahead. What really stood out was how commited she was to help us save vital funds and stay within budget, negotiating whenever possible and presenting alternatives without comprising on quality. She's always on point! No question was too small, and no request felt like too much trouble. Her guidance made what could have been a complex and overwhealming process feel manageable.
We are so grateful for her support and woud not hesitate to recommend her to anyone planning an event - particularly charities needing both expertise and financial awareness.
Thank you Ciara for going above and beyond!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Accommodating, helpful and go the extra mile

I've worked with Megan from Venue Scanner two years in a row for an annual awards ceremony, and she has been nothing short of fantastic.

The service that Venue Scanner provides is extremely helpful and accommodating. From finding a range of venues across the country that meet our initial requirements like guest number and menu preferences, to arranging venue visits on our behalf; each stage has gone above and beyond and saved me and my team in marketing so much time.

I would recommend this company to anyone looking to find a venue for any type of event, and look forward to working with them again in future.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support and Seamless Venue Booking

VenueScanner provided outstanding support throughout our venue search. The process was smooth, efficient, and stress-free thanks to their clear communication and responsiveness. Everything was handled professionally, and securing the venue was straightforward. Highly recommend their service for anyone planning an event!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Office Christmas Party

Kate from VenueScanner provided invaluable support when finding our Team Christmas Party venue (for ~250 people). She put together a selection of event spaces around London which all matched the criteria we had shared with her, whilst each offered a different style/set-up for us to consider. The viewings were very well organised and the one we picked was a great success. We can highly recommend VenueScanner for corporate parties!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

So happy about our collaboration with…

So happy about our collaboration with VenueScanner! They helped me source a venue for our team event and immediately understood the vibe we were looking for, sharing a range of great options that ultimately led us to the perfect choice. We’ll definitely continue working with VenueScanner and highly recommend them to others as well!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing experience! Highly recommended

What an amazing experience!

Kate helped us find a location for our company’s 10th anniversary, and she did an exceptional job!
Thank you so much, Kate — the venue was wonderful, and your communication and organisational skills were outstanding.

We've had an amazing time, the location was beautiful and we were looked after exceptionally well.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Zero enquiries

Zero enquiries, zero bookings, zero support and over 3K fees paid over 3 years. We DO NOT recommend this platform and believe me, they will chase you for the money eventhough they didn't deliver what they promised in the first place. Avoid!

19 November 2025
Unprompted review
VenueScanner logo

Reply from VenueScanner

Hi there

We're sorry that you're disappointed with your experience of VenueScanner. We always aim to ensure our partners see value in their subscription, and it’s never our intention for anyone to feel let down.

We were unable to identify you through your review so have requested information so we can try to work to solve the problem.

We do appreciate your feedback, and we’re sorry this experience hasn’t met your expectations.

Our goal is to always to drive value through the subscriptions and work hands on with our customer across their annual subscription period, making adjustments in strategy where needed to ensure we're driving the ROI you need.

The VenueScanner Team

Rated 5 out of 5 stars

Spent ages trying to find a restaurant…

Spent ages trying to find a restaurant that can actually host 27 people in a truly private dining room near our office to no avail. I put the enquiry out on Venue Scanner and Ciara came back with suggestions in under an hour. One was perfect and I ended up booking straight away. Super easy!

17 November 2025
Unprompted review
VenueScanner logo

Reply from VenueScanner

Thank you so much for your kind review - it was a pleasure to help and looking forward to working with you in the future.

The VenueScanner team

Rated 5 out of 5 stars

Excellent client relation management

I have been using Venue Scanner for the past year from the standpoint of a listed venue on their site - Christ Church Spitalfields, London.

They have an amazing team, who as well as being lovely ☺️are so invested in getting the client the right location for their events. I must have had 2 enquiries in the year where weren't a great fit from the offset, but the rest have been spot on.

The team know their stuff, with a solid background in events, which helps the process for everyone!

Looking forward to what next year brings.

30 October 2025
Unprompted review
VenueScanner logo

Reply from VenueScanner

Thank you so much for your kind review.
We truly value your partnership and collaboration. So excited for whats to come.

Best wishes

VenueScanner Team

Rated 5 out of 5 stars

Fantastic experience, super helpful

We worked with Kate Whiteley from Venuescanner for our B2B events and she was fantastic in helping us find the perfect venues - responsive, knowledgeable, always very helpful.

16 October 2025
Unprompted review
VenueScanner logo

Reply from VenueScanner

Thank you so much for your kind words! I've passed this onto Kate. Looking forward to working with you again.

Rated 5 out of 5 stars

Really quick at responding and great service

Really quick at responding, understanding needs and getting the right venue. Nothing is ever too much trouble. Megan is amazing!

1 October 2025
Unprompted review
VenueScanner logo

Reply from VenueScanner

Thank you so much for your lovely review. I've passed onto Megan and we're looking forward to working with you in the future.

Rated 5 out of 5 stars

Expert support and guidance every step…

Expert support and guidance every step of the way. VenueScanner took the time to really understand our needs. They were very patient when our plans changed and kept us fully informed. It has been a great experience working with Megan and the team at VenueScanner.

23 October 2025
Unprompted review
VenueScanner logo

Reply from VenueScanner

Thank you so much for your lovely review. I've passed on to Megan and we can't wait to support you in the future.

Rated 5 out of 5 stars

It was professional and easy working…

It was professional and easy working with the Venue Scanner team. Great getting to know them as a team and they have the same event values as we do.

6 October 2025
Unprompted review
VenueScanner logo

Reply from VenueScanner

Thank you so much for your kind words Stephanie - we love working in partnership with you and everyone at your venue. I've passed on your kind words to the team.

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