I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
You get partial orders, but have limited time to return. Also, if return and don't choose wallet WE pay that fee. So several times I've ordered a swimsuit. One item comes with a wait forever for the n... See more
Company replied
I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!
Company replied
I have been ordering tops/blouses from Venus for several years. They are very well made and the designs are much like those sold in clothing boutiques without the high prices. They look good and I f... See more
Company replied
Company details
Information provided by various external sources
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Contact info
11711 Marco Beach Drive, 32224, Jacksonville, United States
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
3.0
Average
1K reviews
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love Venus!!
Love Venus!!! I won’t buy my swimsuits or coverups anywhere else.
27 February 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi EJ! We love hearing this! Thank you for your support, we can’t wait to keep you stylish for all your swim and beach days!
Great variety of clothing
Great variety of clothing. Enjoyed the fast shipping! All my items I received on schedule. Most of my items were described as on the site.
I don’t really have any complaints. I’ve used Venus several times now and certain I will continue shopping with them.
24 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Kandice! Thank you so much for your kind words! We’re happy to hear you enjoyed the variety, fast shipping, and that the items met your expectations. We truly appreciate your continued support and look forward to having you shop with us again!
Shopping sales
Great bargains after the holidays! I was happy with all items I ordered for a good price!
13 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Lori! We love to hear that you were able to snag some great deals and are happy with your purchases. We appreciate your support!
Venus Clothing are for every Woman!!!
24 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Cecilia! Thank you so much! We’re so happy you feel that way, Venus is all about celebrating every woman!
Nice clothing
Nice clothing, great quality most of the products I have bought are very nice with great fit and quality material there has been a couple items that were questionable but overall really good, the customer service is nice and helpful, returns are easy but I usually don’t return items
10 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Hayley! We’re happy to hear you love the fit and quality of most of your items. If you’d like to share more details about the questionable items, please feel free to email us at socialsupport@venus.com. We’re always here to help and appreciate your support!
Reply from VENUS Fashion Inc.
Hi Joanne! We totally get that! Keep an eye out for our promotions, we often offer discounts on shipping or merchandise on select orders. Thanks for shopping with us!
Love the clothing line
Love the clothing line, the sales, size chart accuracy and arrives when noted
17 February 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Amy! Thank you so much for the great feedback! We’re so happy to hear you love our clothing, sales, and sizing accuracy. We appreciate your support!
beautiful clothes!…
A lot of beautiful clothes and quick shopping experience.
25 February 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Norma! Thanks so much for the kind words! We’re so happy you had a great shopping experience and found some beautiful pieces!
I really like venus
I really like venus, &;there clothes only negative thing I can say or write about them they take tooooo long to ship & i always have to wait to long to receive my packages
25 February 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Mia! Thanks for being a Venus fan! We’re sorry for any shipping delays. We do offer expedited shipping options for faster delivery if you ever need them in the future.
I love Venus!
I love Venus! The clothes are amazing and so unique and I always get so many compliments.
25 February 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Casey! We love to hear that! Thanks for your support, we’re so happy you’re loving your Venus finds!
I ordered lots of Final Sale items and…
I ordered lots of Final Sale items and everything was fantastic!
10 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Sharon! That’s great to hear! We’re so happy you loved your Final Sale finds. Thanks for shopping with us!
I have been buying clothes from Venus…the
I have been buying clothes from Venus for over 20 years. Recently their quality has gone down. I bought a sweater dress, after wearing it twice the right sleeve completely unraveled from the dress. I called Venus and all I got was it’s not our policy to accept responsibility for poor quality, this must be your fault. This dress was $50! BUYER BEWARE! They quality is in the toilet and they don’t care.
13 February 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Donna. We're sorry to hear about your experience! That’s not the quality we want for our customers. Please send us an email at socialsupport@venus.com with your order details so we can look into this further for you.
Am wearing the shoes as I type- still…
Am wearing the shoes as I type- still comfortable. Haven't worn out yet. So far so good.Box came a bit bent up but shoes ok. Boxes are needed on orders! Box still usable to store them in. Order on time.
28 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi! Thanks for sharing your experience! We’re so glad to hear the shoes are comfortable and that they arrived on time. While we always aim for packaging to be in perfect condition, we’re happy the shoes were still in great shape. If you ever need anything else, feel free to reach out—we’re here to help!
I love Venus Fashion
I recently lost 40lbs and I've had a field day shopping with you. Everything I ordered fit except one dress, it was tight, mind you I have ordered over 20 items from you recently. I just placed my 3rd order in less than 2 weeks.
I love that you have a variety of sizes on most items and plenty of inventory, along with good pricing especially on the sale items. I really do not have any complaints, in opinion you are doing everything right.
13 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi! Congratulations on your incredible achievement of losing 40lbs – that’s amazing! 🎉 We’re so happy to hear you’ve been loving your shopping experience with us, and we truly appreciate your kind words. It’s great to know that our variety of sizes and inventory are working for you, and we’re thrilled that you’ve found such great deals on our sale items.
Thank you so much for your continued support and for taking the time to share your feedback. If you ever need help with anything else, or if there's anything we can do to make your next order even better, don’t hesitate to reach out
Trustworthy company with unique clothing
Love everything that I received!
15 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi! We’re so thrilled to hear that you love everything you received! Thank you for sharing your feedback – it means a lot to us. If you ever need anything else, don’t hesitate to reach out. Enjoy your new items!
Perfect short and jacket set!
Perfect short and jacket set!! I was looking for something elegant and not too SHORT. It seems like shorts and rompers are butt hugging for the 20s, & 30s age group. There are a lot of 40s and 50s age people that are in great shape and prefer a thigh area length.These are hard to find. Thank you Venus for carrying this style and length. I love the romper and it fits perfect. I've ordered a lot of clothes from Venus and have been very pleased with quality and style.
15 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Wanda! Thank you so much for your kind words! We're so glad to hear that you found the perfect short and jacket set, and we truly appreciate your feedback on our selection. It's wonderful to know that the style and fit met your expectations. We’re grateful for your continued support and look forward to bringing you more pieces you'll love. Thanks for choosing Venus!
Terrible customer service
I used to love to order from venus but the new return policy is terrible! Each item is charged a fee to return with Happy Returns(not happy) after the return you can't go into your venus account and get any information if the item was received or your credit balance. It's terrible! If I finally get to use my credit it will be the last time I order from venus. I've sent an email to find out my balance and can't get a response from them.
Terrible customer service
Update I reached out to the email they asked me to and haven't heard back from Venus.
9 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Trina! We’re truly sorry to hear about your recent experience, and we understand your frustration. Our goal is to provide a smooth and enjoyable shopping experience, and we clearly missed the mark this time. Please reach out to our customer service team directly at socialsupport@venus.com, and we will work to resolve your issue with the return and credit balance. We appreciate your feedback and hope to restore your trust in Venus.
Shipping was quick and easy.
31 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Tammy! Thank you for your feedback! We're glad to hear that your shipping experience was quick and easy. We appreciate your support!
I really like shopping at Venus but the…
I really like shopping at Venus but the shipping takes FOREVER! You’d think by shipping UPS, it would be faster service. I live in two different states and it doesn’t matter where you are, it still takes waaay too long! Unacceptable!! Also I’ve read the other reviews about returns and that they charge the customer to send it back!! I’ve dealt with numerous other companies that automatically send you a return PAID label. Shame on you Venus!
26 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Rachel! Thank you for your feedback and for being a loyal Venus shopper! We're so glad you enjoy our products, but we’re truly sorry to hear about the issues you’ve experienced with shipping and returns. We understand how frustrating it can be when delivery times aren’t as expected, and we apologize for any delays. Please send us an e-mail to socialsupport@venus.com and we'll be happy to address your concerns with you. Thank you again for sharing your thoughts, and we truly hope we can provide a better experience for you moving forward.
I love ordering from Venus
I love ordering from Venus. Easy to return items if they don't fit just right. I have worn several tops and jackets and my friends joke I should be a spoke person for Venus.
Thank you
16 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Karen! Thank you so much for your amazing feedback! We’re thrilled to hear you love shopping with Venus and that the return process has been easy for you. It sounds like you're rocking our tops and jackets—what a wonderful compliment from your friends!
We’re so glad to have you as a customer, and we appreciate your continued support. If you ever need assistance or are looking for more stylish pieces, we’re always here to help!
Thanks again, and we hope you keep feeling fabulous in your Venus wardrobe!
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