I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now... See more
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Review summary
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You get partial orders, but have limited time to return. Also, if return and don't choose wallet WE pay that fee. So several times I've ordered a swimsuit. One item comes with a wait forever for the n... See more
Company replied
I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!
Company replied
I have been ordering tops/blouses from Venus for several years. They are very well made and the designs are much like those sold in clothing boutiques without the high prices. They look good and I f... See more
Company replied
Company details
Information provided by various external sources
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Contact info
11711 Marco Beach Drive, 32224, Jacksonville, United States
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
3.0
Average
1K reviews
Replied to 73% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Always shopped at Venus
I’ve been shopping on venus.com for many many years. I’m so glad that we are able to review items to help customers. a lot of the items look much different in person, so I’m not always satisfied with my order. Once in a while, they’ll run a great sale and that’s when I like to take advantage of ordering. I always loved their swimwear and accessories ,lots of styles and colors to choose from. Unfortunately, I feel the quality has gone down a bit, and the sizing has been way off
Just hope I don’t have to return because then it cost money to ship back.
31 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Catrine! Thank you so much for being a loyal customer and for sharing your feedback with us. We truly appreciate your long-time support and your kind words about our swimwear and accessories!
We’re sorry to hear that you've noticed a difference in the quality and sizing of some items. Your experience is important to us, and we will certainly pass your feedback along to our team as we continue to improve our products.
We understand that returns can be inconvenient, and we strive to make our shopping experience as seamless as possible. If you ever need help with sizing or finding the right fit, we’re more than happy to assist you to ensure your satisfaction.
Thank you again for your valuable input, and we look forward to continuing to serve you!
Love the new discounts
Love the new discounts! I have purchased quite a variety of new clothes and swimsuits! When I have had issues with returns and inquired via telephone, all representatives were professional, helpful. and friendly.
9 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Jana! Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the new discounts and that you’ve found some great clothes and swimsuits. It's also fantastic to know that our customer service team has been able to assist you professionally and helpfully.
Your support means a lot to us, and we’re always here if you need any further assistance. We look forward to continuing to provide you with great products and service!
I did like some of the stuff the one…
I did like some of the stuff the one thing I noticed that when I order extra large you make your clothes wide but not long. So a shirt that I'm going to buy is going to be very wide and show the bottom of my belly which makes no sense to me because if I'm a large or I'm buying extra large I would expect the clothes to be a little longer you make them wide it really kind of looks ridiculous
3 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Jeannie! Thank you for taking the time to share your feedback with us. We’re so glad you liked some of the items you purchased. We understand your frustration regarding the fit of the extra-large size, and we truly apologize for any inconvenience this may have caused.
We take your comments seriously, and we’re always working to improve our designs to better meet the needs of all our customers. Thank you again for your valuable input, and we hope to continue serving you in the future!
Quality clothes for reasonable prices
3 January 2025
Unprompted review
Reply from VENUS Fashion Inc.
Hi Cheryl! Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality and prices of our clothes. Your support means a lot to us, and we look forward to serving you again soon!
I used to love their products but…
I used to love their products but recently I’ve ordered two separate orders where the clothing sizes were way off. The quality subpar and the return policy was so bad. It was better to keep the items. I’m really sad to report this as they’ve always been a wonderful company in the past, but something has changed. I’m not sure what it is but yikes. 👎
4 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Kimber. We're truly sorry to hear about your recent experiences with our sizing, quality, and return policy. We strive to offer great products and customer service, so it’s disappointing to learn we didn’t meet your expectations this time. Please be sure to reach out to us at socialsupport@venus.com, so we can look into this further.
Definitely do not recommend!
Do not order if you want your items in time for a trip. I ordered for my vacation and just got an email that my delivery is delayed and now expected to arrive while I am away. I called and to expedite I can pay 30 dollars! Unreal. Highly recommend you DO NOT BUY FROM HERE. First and last time for me.
31 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Kat. We’re really sorry to hear about the delay in receiving your order, especially with your trip coming up. We understand how important timing is and sincerely apologize for the inconvenience this has caused. While we do our best to ensure timely deliveries, sometimes delays are out of our control. Please send us an email at socialsupport@venus.com with your order details, so we can look into this for you.
Don’t care about Customers
Nice clothes but it seems like they don’t care about the customer, customer service is pretty bad. I received an unasked return/refund message in an important Xmas season order without any reason. I contacted customer service many times with no answer. I also had a chat, the only answer was carrier delivery issues which I never had before. I was still typing when the other person (Maria) abruptly finished the chat. I’m not going to be able to shop with confidence at Venus anymore also won’t recommend to anyone.
17 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Zahira. We’re really sorry to hear about your experience, and we truly apologize for the frustration and confusion. We take customer service seriously, and this is certainly not the level of service we aim to provide. Please send us an email at socialsupport@venus.com with your order details, and we’ll look into this issue as quickly as possible.
I requested a return
I requested a return, either money back or gift card. They did not want to assist. I reached out for over a month… no response. I got the Tweed Long Shacket in black, horrible quality and all buttons fell off the first time it was wore. I would expect that from shien, not Venus. Very disappointed and will not be shopping here again.
27 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Shannon. We’re truly sorry to hear about your experience with the Tweed Long Shacket and the communication. Please send us an email at socialsupport@venus.com with your order details, so we can look into this further.
Cancel a order
Company doesn't honor customers. Placed a order cancelled within seconds and contacted several times to cancel and they didn't honor it called and they wouldn't. Not very people friendly and rude.
25 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Anita. We’re really sorry to hear about your experience. We strive to offer excellent customer service, and we regret that we didn’t meet your expectations this time. Our policy doesn’t allow us to cancel orders once processed, but we understand your frustration and value your feedback. Please send us an email at socialsupport@venus.com, so we can look into this further.
Returns
Other companies do not charge for returns, Venus does. Will not shop with them again.
25 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Virginia. While we do charge a return fee for refunds, we do waive this fee if you choose to receive a Venus Wallet (store credit) or exchange your item. We appreciate your understanding and hope we can serve you again in the future!
My favourite on line women's clothing site ever!
My favourite on line women's clothing site. Excellent quality and style varieties. Venus is not a "Fast Fashion" low quality site. I have owned pieces from Venus for years. Quality 5 stars!
4 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Susan! Thank you so much for the kind words! We're happy to hear you're loving our quality and styles. We appreciate your continued support and look forward to serving you again!
Terrible the next morning everything…
Terrible the next morning everything was 50% off. Feel
Robbed!!!
17 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Debra. We're sorry for any inconvenience. We frequently run various sales and promotions, and we understand how frustrating this can be. Please send us an email at socialsupport@venus.com so we can look into this for you.
My experience with Venus was excellent
My experience with Venus was very nice. I love the quality of the clothes. The site is user friendly. I received my items in a timely fashion. I highly recommend this merchant.
6 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Jay! Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with us and love the quality of our clothes. It’s also fantastic to know that you found our website user-friendly and received your items on time. We truly appreciate your recommendation and look forward to serving you again soon!
Good business plan and excellent customer service!
You are usually on time and when not you give a reason via email or text. The new system of how we go about returning items makes it so easy that you don’t mind taking a chance on something you’re not sure about.
17 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Judy! Thank you for your thoughtful feedback! We're so glad to hear that you’ve had a great experience with our shipping and return process. It's wonderful to know that our new return system has made shopping with us even easier. We truly appreciate your support and look forward to continuing to provide you with excellent service!
Reply from VENUS Fashion Inc.
Hi Nancy! Thank you so much for your wonderful feedback! We're so happy to hear that you love everything you've bought from Venus. We truly appreciate your continued support and look forward to bringing you more styles you’ll love!
Reply from VENUS Fashion Inc.
Hi! Thank you so much for your kind words! We’re thrilled to hear you had an easy shopping experience and love the clothing. We appreciate your support and look forward to serving you again soon!
The sale prices were very good.
11 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Rhonda! Thank you for your feedback! We're so glad to hear that you were happy with our sale prices. We strive to offer great value to our customers, and we appreciate your support!
I love venus
I love venus! I didnt know about them until recently and I am loving everything. I got a super cute and well made sweater, and I also bought sparkly sexy new years eve dress from them I can't WAIT to wear!!! its a fun brand and pretty inexpensive. LOVE THEM!
19 November 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Shari! We're so glad you're loving Venus! Your sweater and New Year's Eve dress sound amazing—we hope you have a blast wearing them! Thanks for sharing your excitement with us!
Understand before you buy that every…
Understand before you buy that every single item you return....even shipped together is charged 6.95...or something like that per item. So if you order 4 pairs of jeans like I did, they are going to take around 30 dollars of your money.
Hell I told the customer representative that one pair I wanted to keep but they had a large flaw in them. He said just reorder them!!! So I was charged for returning a defective item, and I have to repurchase.....don't think that will happen!!! And your money isn't returned in 24 hours.
7 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Linda, thanks for your feedback. If you return all items together, only one return fee is charged. This fee is waived if the item is defective, exchanged, or if you choose a Venus Wallet (store credit) instead of a refund to the original payment method. We’d be happy to look into your return and refund further. Please send us your order details at socialsupport@venus.com, and we’ll assist you!
Do not get there credit card & clohes are from Shein
Do not get there credit card. It is awful trying to close it. They continue to bill you. Took 3 calls to customer service and still a late fee to get them off my back. Also their clothes are terrible. I see the same ones on Shein for half the price. So Shein is basically their wholesaler. It's all from China.
2 December 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Brandy! We’re sorry to hear about your experience with the credit card and the challenges you faced with customer service. We understand how frustrating this can be, and we apologize for any inconvenience caused.
Regarding our clothing, we want to clarify that we do not source our products from Shein. Our items are carefully selected from various global suppliers to ensure we offer the best quality and stylish options at the best prices for our customers. We value your feedback and are always working to provide a better shopping experience.
If there’s anything else we can assist with, please don’t hesitate to reach out directly.
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