Verifone UK Reviews 

395
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Great help and swift. Cherise was excellent from start to finish and customer helpline very fast too. Looking forward to taking sales on our two new machines at a much lower cost to our previous prov... See more

Company replied

Rated 5 out of 5 stars

Fantastic transaction rates and one off payment for card machine (as opposed to monthly fees) is great - really helped to save money for my small business. Portable machine works perfectly - however i... See more

Rated 1 out of 5 stars

Don't go near this company , card reader stops working 2 weeks out of warranty and they want to sell you a new one They're technical dept aren't that great either , all week they've been telling m... See more

Company replied

Rated 1 out of 5 stars

Never have I used a card system so difficult or experienced customer service so bad for a big company. I have had to have my terminal replaced 9 times in the past 7 months and it still doesn't work. T... See more

Company details

  1. Payment service
  2. Card processing service
  3. Ecommerce solution provider

Written by the company

Trusted by thousands of retailers and merchants to deliver secure and reliable payments, in-store, in-app and online. Our payments service is designed to help drive sales and improve your bottom line. With a range of options that cater to your customers' changing needs and preferences, we make it easy for them to pay you online, in-store, and on mobile devices. From contactless taps to one-click online checkouts, our powerful tools help you manage your daily operations and keep your sales flowing smoothly. It's no wonder why millions of the world's most successful brands trust us to process their payments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

395 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(395)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Would absolutely recommend using Verifone! Danny was super helpful when i made a mistake on my application and was very quick at responding. Amazing consumer service! Thank you

13 March 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you for your feedback Olivia, we appreciate you taking the time to let us know about your experience. We'll pass on the compliments to Danny! Welcome to Verifone!

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful when I couldn't get the device working. Sorted very quickly and professionally.
When I need a device for my other business, this is where I will be going.
Device itself has a large screen and very easy to use.
Very helpful representative.

13 March 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you for your feedback, we appreciate you taking the time to let us know about your experience. Welcome to Verifone!

Rated 1 out of 5 stars

Don't go near this company

Don't go near this company , card reader stops working 2 weeks out of warranty and they want to sell you a new one
They're technical dept aren't that great either , all week they've been telling me that they're sending a software update to the machine and that will solve the issue despite the fact i've been telling them its a hardware issue as buttons aren't working
Thats over 3 hours on phone calls to them this week .
Being self employed thats 3 hours lost income

3 March 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Hi Alan, We're disappointed to hear this. We've been informed that this has now been resolved - and you have upgraded. If not, please contact our customer support team, 0333 3236677, to make sure there is a resolution.

Rated 5 out of 5 stars

Hi I would like to thank Russell for…

Hi I would like to thank Russell for setting up the new verifone account for me it was a pleasure doing business with you everything whent very smoothly I will be recommending you to my friends for sure. many thanks Brian.

30 January 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you so much for your feedback Brian. We're so pleased to hear your experience has been smooth! Welcome to Verifone!

Rated 5 out of 5 stars

What a pleasure to deal with.

What a pleasure to deal with.
Thank you for all of your help,much appreciated.
Lynne

22 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

We're so happy that you're happy Lynne. Thank you for your feedback! Welcome to Verifone!

Rated 5 out of 5 stars

Very helpfull great service understand…

Very helpfull great service understand and helps me out anytime i need it only 1% charge for any transaction and easy to talk to when needed. Would highly recomend.

21 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you so much for your feedback! We're so pleased about your recommendation. Welcome to Verifone, Neil!

Rated 5 out of 5 stars

So far so good

So far so good - good device that works well, and really friendly and attentive service from Eleanor too. :)

20 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thanks for the recommendation Michael. We're very happy that you're happy. We'll pass on the compliments to Eleanor. Welcome to Verifone!

Rated 5 out of 5 stars

A big thank you to Matthew- I was…

A big thank you to Matthew- I was really nervous about setting things up as I am not technically minded at all - but Matthew helped me through all the steps required- answering my endless enquiries either by e mail or on the phone very quickly
And aftercare by the technical team has been fantastic
Highly recommend

17 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you for taking the time to share your experience Julie, and your lovely comments! We'll make sure to pass on your compliments to Matthew! Welcome to Verifone!

Rated 5 out of 5 stars

From Sumup to Verifone

I’m transferring to Verifone from Sumup. The savings I am making are much more than I thought! The support from the initial phone call to setting up my machine has been second to none! I would highly recommend if you are considering changing your provider, or even if you’re not you may be surprised 😀

15 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you so much for your feedback! We're so pleased to hear experience and your recommendation! Welcome to Verifone!

Rated 5 out of 5 stars

Great service from Eleanor at verifone,

Great service from Eleanor at verifone,
She made everything very easy to
Understand and everything was ordered and sent out very quick and answer my questions on set up straight when I
Emailed. Eleanor thank you so much for
Sorting my new card machine out

15 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you for taking the time to share your experience, and your lovely comments! We'll make sure to pass on your compliments to Eleanor. Welcome to Verifone!

Rated 5 out of 5 stars

Really happy with Verifone.

Really happy with Verifone.
Really great company and brilliant customer service. Always helpful us with any problems/queries and is always available when needed. I highly recommend!

1 December 2022
Unprompted review
Verifone UK logo

Reply from Verifone UK

We appreciate you taking the time to let us know about your experience. And are very happy that you're happy! welcome to Verifone!

Rated 5 out of 5 stars

I absolutely recommended Verifone for…

I absolutely recommended Verifone for every single person thinking about taking card payments. Their service is very easy to set up as well as quick. There was no hassle whatsoever and I was in contact with Ashley, an account manager at all times who answered all queries that I had and helped me with everything. Thank you so much to Ashley and Verifone. 10/10

10 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you so much for your five-star feedback Eamon! We are so happy that Ashley was so helpful, went above and beyond and made the whole process so quick and easy! Welcome to Verifone!

Rated 5 out of 5 stars

Excellent service from the start

Excellent service from the start. Kim was so helpful in getting everything sorted and setup very quickly. Kim is a superstar

6 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you for your feedback Daniel, we appreciate you taking the time to let us know about your experience . We think Kim is a superstar too - we'll pass on the compliment! Welcome to Verifone!

Rated 5 out of 5 stars

Highly recommended.

Russell was very easy to deal with, and made my purchase simple, and straight forward. No problems whatsoever. 6 stars👍

29 December 2022
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you for taking the time to share your experience, and your lovely comments! We'll make sure to pass on your compliments to Russell too!

/ The UKI Verifone Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Spoke to a really informative salesman Rob, he was really helpful. Would highly recommend the company!

16 January 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

We're so pleased to hear your experience Amber. We'll pass on the compliments to Rob too :)

/ The UKI Verifone Team

Rated 5 out of 5 stars

Overall a great experience.

We have had a great experience with Ashley and Verifone in general. Clear, straight forward, and open communication in a timely manner.
The terminal took a little longer to arrive than expected, but setup was easy and straight forward. Overall extremely satisfied with the product and service.

12 January 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

We really appreciate you taking the time to let us know about your experience. We'll take on-board your comments and looking forward to working with Bear Face Branding Co.

/ The UKI Verifone Team

Rated 5 out of 5 stars

Excellent service from Rob

Excellent service from Rob, was very helpful. Will definitely be recommending!

4 January 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thanks for the recommendation Jen. We're very happy that you're happy. We'll pass on the compliments to Rob.

/ The UKI Verifone Team

Rated 5 out of 5 stars

Would recommend!

Our Salesman Rob was super helpful. Made the process easy and would absolutely recommend!

1 February 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thanks for leaving a review Abi - we're so pleased of your recommendation and experience. We will share this with Rob and the team.

/ The UKI Verifone Team

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