Vertical Blinds Direct Reviews 

3,934
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally simple ordering process, helpful website navigation, and consistently fast delivery times across multiple orders. People are also extremely pleased with the beautiful appearance, high manufacturing standard, and generally accurate sizing of the custom products received. Some reviewers were not happy with the product quality, specifically noting issues like poor stitching, flawed materials, or incorrect sizing. A few others also mentioned experiencing occasional delivery delays, damaged packaging upon arrival, or missing components that required contacting customer support to arrange prompt replacements and resolve issues.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent quality, great fabric choices, and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the well-made products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently noting that parcels arrive on time and... See more

Order

People report positive experiences with order, highlighting a simple and straightforward online process with... See more

Service

Users describe positive interactions with service, highlighting excellent support, quick problem resolution,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang Customer Service as I noticed a problem with the delivery address in my order. Young lady, (she did give her name, but I was too busy giving detail for it to register with me) very helpful, frien... See more

Rated 5 out of 5 stars

Very professional company, excellent communication. Received the sample swatches within a couple of days so I could make my decision. Website easy to navigate to place order. On receipt of order whic... See more

Company replied

Rated 5 out of 5 stars

We ordered vertical blinds for my kitchen but unfortunately we did not measure correctly & they were to short. Fortunely we took out the surefit guarantee & were able to get them replaced without any... See more

Company replied

Rated 5 out of 5 stars

I fitted these blinds in my Bungalow 9 years ago and they have been excellent. I recently needed to change the one in the bedroom as wife couldn't now cope with the blinds closing in the middle so we... See more



Company details

  1. #30 of 57 best companies in Door shop

Information provided by various external sources

A stylish complement to both home and office decors, our vertical blinds are made from the finest quality components, to our customers’ exact measurements. Vertical Blinds Direct boasts an exclusive in-house production team, who manufacture all our orders right here in Grange Moor, West Yorkshire. We stock a wide selection of colours and designs, all for wonderfully low prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.6

All reviews

(3,934)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant experience

I was nervous to order blinds online, but I needed a custom size so took the gamble. I'm delighted with them, the arrived quickly, the instruction videos and pdfs were good. They fit perfectly and I was glad to have the insurance incase I'd measured wrong, but thankfully didnt need it.
We have a 4m window so it took two to install it. Really pleased and would definitely use again.

7 July 2026
Rated 5 out of 5 stars

My blinds

Except for waiting a long time for my blinds to arrive ..thry did arrive and they are just stunning ...love them...great company will use again

1 July 2026
Rated 3 out of 5 stars

Poor quality and poor customer care…

Poor quality and poor customer care service.

No response from customer care team even after multiple attempts to contact.

Delivery is also poor as my blinds was sent in two attempts with no communication saying that there will be two deliveries and when tried to reach customer care then no response. I was sitting in dark until all items was recieved.

26 June 2026
Rated 3 out of 5 stars

The end result is very good

The end result is very good, but there were problems getting there.
When ordering vertical blinds the purchaser does not know dimensions of the head track or brackets, or the space that will be left above the floor. the purchaser provides the overall dimensions of the opening.
The blinds I subsequently received touched the ground, and had to be replaced with blinds a few milemeters shorter.

18 June 2026
Rated 5 out of 5 stars

Great service when my order went…

Great service when my order went through I didn't notice my shipping address was wrong. Quick call and Siobhan sorted it for me. They arrived within a week. Delivery firm in contact all the time. Followed the instructions of web page. Drilled four holes and the brackets made it a easy fix. I'm 68 and female.

18 June 2026
Rated 5 out of 5 stars

AMAZING BLINDS, LOVE MY CHOICE.

I recently purchased two sets of vertical blinds from Vertical Blinds Direct and am extremely pleased with both the product and the service. The ordering process was simple and straightforward, making it easy to order exactly what I needed.
Although the blinds arrived a little later than expected, I was kept updated throughout the process which was very reassuring and showed excellent customer service.
The quality and appearance of the blinds are amazing. The colour and the pattern I chose compliments my room very well. They fit perfectly, they look fantastic and have really transformed my living and dining room. The finish is excellent and they look far more expensive than I expected.
Overall I am very happy with my purchase and would happily recommend Vertical Blinds Direct to anyone looking for high-quality blinds and great customer service.

4 June 2026
Rated 2 out of 5 stars

Too early to say…

Too early to say the one we have replaced with this only with lasted 3 months. Couldn't get any support so kept it going for 14 months
This is identical I was desperate needed it quick don't have great hopes, but needs must.
The only thing was very quick delivery, which is why I ordered it. That bit was brilliant.

26 May 2026
Rated 5 out of 5 stars

The blinds were easy to put up and easy…

The blinds were easy to put up and easy to get in the right place. The measurements were spot on couldn’t have got any better. The quality of them and the pattern I chose where beautiful I absolutely love them Californian steel is my choice. We also found the prices very reasonable as we are pensioners and a good buy is most important, thank you very much vertical blinds.

22 May 2026

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