Bought a hydraulic lifter for my ride on mower but received a pair of pruning shears. Asked for a resend of the correct product or a refund and they replied they weren't in a position to provide eithe... See more
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I ordered what seemed to be a fair deal if they were actually having a batch made in China. They answered my request for a tracking number saying once items are sent i would receive it. That the items... See more
Dresses are lovely and worth the money. Returned two which arrived 10th March as Royal Mail delivery receipt confirmed. Messaged over 7 days ago help email address and no response. Still no return mo... See more
Company replied
Absolutely shocking customer service. Sent a dress back and within a few days received an email to say it had been received and that I would receive my refund in 3-5days. Now 3 weeks after that email... See more
Company details
Information provided by various external sources
A family-run business, established in 2009, Vestry has fast become the go-to destination for confident, glamorous, fashion-conscious women in search for something extra special. Flattering designs, beautiful detailing and quality are at the heart of our brand as well as offering a high level of customer service. Based in Wiltshire, UK we offer fast and flexible worldwide delivery
Contact info
Unit 4 Woodland Industrial Estate, BA13 3QS, Westbury, United Kingdom
- help@vestry.com
- www.vestry.com
1.3
Bad
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Joke of a company
If I could give minus stars I would! Joke of a company. Confirmed my purchase back on 14th November and still no refund issued. Attempted to reach them 6 times and in numerous different ways and nothing. Raised a claim with my bank. DO NOT ORDER FROM THEM!
7 December 2022
Unprompted review
Shocking service!
Shocking service!! DO NOT USE!!!! Been waiting for my refund for over 5 weeks!! Ordered a dress and paid for it and then when I didn't recieve my item I chased it up and they said it was out of stock so would refund me. I have been chasing my refund for weeks and getting no reply! I will be taking this further!!!!
6 December 2022
Unprompted review
If there was a minus star rating I…
If there was a minus star rating I would use that!!! DO NOT USE!
SHOCKING. I returned a dress 16th November, received an email to say it had arrived back at vestry. However I am now still trying to chase up the refund 19 days later! I can’t get hold of anyone to speak to which is extremely frustrating! I will be taking this further and seeking advice if the refund doesn’t land back in my account this week.
5 December 2022
Unprompted review
Sent 2 dresses back and still no refund…royal mail tracked and delivered back to them
Sent 2 dresses back and still no refund 1 is from a month ago opened a ticket because no one available on chatbox sent emails still nothing it’s terrible
17 November 2022
Unprompted review
Absolutely shocking customer service
Absolutely shocking customer service. Sent a dress back and within a few days received an email to say it had been received and that I would receive my refund in 3-5days. Now 3 weeks after that email I have no refund and I am being ignored on FB messenger and emails. I have tried the live chat but every single time I go on there are no advisors available. Absolute joke trying to get my money back.
30 November 2022
Unprompted review
Great product, quick delivery
Item arrived quickly, well packaged and as described. Pleased with my order
12 November 2022
Unprompted review
European customers and literally anyone stay away
Anyone outside of the UK. DO NOT ORDER FROM HERE. I ordered a size medium dress, I'm between a 10 and a 12. It was TEEN TINY. Barely covered my modesty, didn't look much like the pic on the website. Anyway spent 10 euro on customs before i could get it, then 14 euros on sending it back in the registered post from ireland. Its been sitting in customs in England over a week and vestry the most unhelpful. Don't waste your money !!!!!
28 September 2022
Unprompted review
Vestry are telling a load of liers they…
Vestry are telling a load of liers they don’t even give you there contact telephone number incase you have any problems you need to sort out with them all they do is email you the same old thing pls put ur email down for a ticket but they still don’t get back to you .It’s like getting through to a brick wall .I’ll never order from this company vestry again they are disgusting company .They never answer ur messages once they got ur money they don’t want to know pls Do not order from Vestry Any
one trust me .Vestry are No good
18 August 2022
Unprompted review
Reply from Vestry
Hello Ms Morley,
We did reply to your contact with us and explained our refund policy which you did not want to abide by, delivery charges are not refunded and returns are not free but we do provide a cheaper returns label which you can use and have this deducted from your refund, all explained on our site.
For transparency here is your communication with us which we feel represents your motives for leaving this review:
Morley,Jackie Morley
Tue, 16 Aug 2022, 08:10 pm
Hi I want my refunds back pls other wise I’ll slaughter ur web pages .and I want this £6 taken off my account from klarna pls .Can you get intouch with klarna to tell them to take the £6 off my account now pls ? This isn’t good enough and I’ll be keeping an eye on my account to see if you have done this .I want to hear from somevine pls regarding this matter soon
Jessica
Wed, 17 Aug 2022, 08:49 am
Hello
Thank you for contacting us, the delivery charge is not refunded, we also include a returns label which incurs a £3 fee to assist with returning (this works out much cheaper and easier than returning direct and organising a courier). For more information please see the returns information provided on the site https://www.vestry.com/customerservices.aspx?t=returns
If we can help further please let us know
Kindest regards
Jessica
www.vestry.com
Only ordered a couple of times from…
Only ordered a couple of times from Vestry but service was so fast and easy.
I’ve had so many compliments on two of the dresses I’ve worn so far.
28 July 2022
Unprompted review
Reply from Vestry
Thank you for the response we are so pleased to hear this :)
Love Vestry
Love Vestry, all of my dresses are from here! They fit perfectly and last wash after wash for years. Will always be my first go to for a new outfit
23 July 2022
Unprompted review
Reply from Vestry
Thank you for leaving the lovely review, it means a lot to all of us
Quick delivery & loved my outfit
Quick delivery & loved my outfit! Fab quality and fit. Will definitely order again!
15 June 2022
Reply from Vestry
Thank you, so glad to hear!
Very good efficient service
1 June 2022
Reply from Vestry
Thank you for taking the time to let us know of the positive experience
Poor customer service
Ordered an item which arrived in poor quality and frayed label, returned item to be told no refund as label frayed, kept my money and told I had to arrange collection within 14 days at my own cost or they will dispose the goods, (more likely to sell them on) Unable to speak to anyone on the phone, can only raise a ticket which has slow responses.
25 May 2022
Unprompted review
Reply from Vestry
Hello Alison,
The item was not sent back with a 'frayed label' it was the seal tag, which was cut and removed. As we explained we cannot accept a return if we cannot prove it has not been used which is why the tag has written on it removal will void your return.
We also state on the site not to send an item back if the tags have been removed, as these terms of sale were not followed, as per our returns policy, we will not incur extra cost to return your items to you.
We did offer in spite of this to help if you were placing another order to put it in that order for you which you have since said you will do.
It is very disappointing of course to be given a 1 star review for not refunding a item where the seal tag was cut off and we leave this reply to give other customers context.
Charged £6.95 and have nothing to show for it!
I ordered an item and obviously paid the postage on it. I returned it as unsuitable and was charged £3 for returning. So I am out £6.95 without a thing to show for it. If they had a store at least you could go there try it on before buying and not be down nearly £7 for nothing.
21 May 2022
Unprompted review
Reply from Vestry
Hello
Thank you for the feedback however postage charges are unavoidable on an online store. To return we cannot absorb free returns but we do include a pre-paid label that if used we charge just £3 to pass on the bulk saving to yourselves to help with returning as cheaply as possible.
This is our terms of sale, detailed here https://www.vestry.com/customerservices.aspx?t=delivery , we are slightly confused why we would get a 1 star feedback for the terms of sale agreed to when you purchase from us. Essentially you have given us a 1 star review for the service we advertise we provide.
Terrible quality
11 May 2022
Order says it’s been delivered but it…
Order says it’s been delivered but it hasn’t, getting to response now off of them.
5 May 2022
Unprompted review
Reply from Vestry
Hello Larris,
We don't have any email contact from yourself or anything to show an order from you for us to check using Trust Pilot, are you sure this is an order from us and/or you contacted the correct help?
Without any way to check this prevents us from helping or tracking your order, we would ask that you contact us at help@vestry.com with your order number or use our live chat facility on the website to speak to us directly or leave a ticket through the chat system at our site for us to assist you.
Thank you
Reply from Vestry
Thank you so much for the kind feedback it means a lot
I ordered the wrong size and after…
I ordered the wrong size and after chatting with customer service they changed my order as requested before it was dispatched. This saved me a huge amount of shipping and custom costs and ensured I would have my outfit in time for when I needed it. Fabulous customer service.
3 May 2022
Reply from Vestry
We are so pleased we were able to help and grateful for you taking the time to share the experience.
Great service from start to finish
Great service from start to finish, delivery was quick and items perfect
2 May 2022
Reply from Vestry
Thank you so much, very kind of you to leave the feedback
Lovely clothes but sizing do vary a lot depending on what you buy.
I do like the clothes that Vestry has, the only reason why I did not give it 5* is due to the fact the sizing vary so much.
2 May 2022
Reply from Vestry
Thank you for the feedback, we have taken it on board, sadly in fashion it can be difficult to have consistent sizing particularly when stocking multiple brands who all size differently, but we will always do what we can.
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