Everyone worked really hard, and thats honestly all I could ask for. During the process my loan officer had to go on maternity leave and the switch was as seamless as possible with someone walking me... See more
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Veterans United done a fantastic job on assisting me with my new home. Jayden and her crew kept me abreast on the loan process, documentation that was needed, and treated me with kindness and respect... See more
Of course buying a home can be very overwhelming since it’s the biggest purchase most people will make in their life and because this is my second time purchasing, a lot of things has changed since 20... See more
Everyone I worked with was knowledgeable and friendly and helped me to work through anything I needed to be able to close. Aaron especially was with me every step of the way. Being a new homeowner I w... See more
Company details
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Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)
Contact info
1400 Veterans United Drive, 65203, Columbia, United States
- 800-884-5560
- customer_service@veteransunited.com
- www.veteransunited.com
4.9
Excellent
14k reviews
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Replied to 75% of negative reviews
Typically replies within 2 weeks
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The team that Veterans united provides…
The team that Veterans united provides you with are top tier experienced individuals who know the process extremely well. Highly recommend to a first-time home buyers. Veterans United provides you with a team that's there to support you and answer any questions you may have. We went from finding a home to having the keys in our hands in 30 days. Highly recommend for first time buyers using a VA loan, you wont be disappointed. I give them a 10 out of 10 !
1 July 2026
Advertise $0 Veteran loans but it cost…
Advertise $0 down Veteran loans but it cost me over $10k in closing costs. After my loan was funded they immediately sold my account to Rocket Mortgage. I could have went straight through Rocket at a .5% APR cheaper. What a joke. Never again!
31 May 2026
Unprompted review
Reply from Veterans United Home Loans
Hi,
I'm sorry to hear you came away feeling disappointed with your experience. I understand how frustrating it can be when the costs associated with closing aren't what you expected, especially when you're using a VA loan.
I also understand that having your loan transferred shortly after closing can be an unwelcome surprise. While mortgage servicing transfers are common in our industry, I want you to know you're still part of the Veterans United family. If you have questions about your loan or concerns about the transfer, our Client Advocate team is here to help.
I'd appreciate my team having the opportunity to learn more about your experience and review your concerns with you. Please feel free to contact us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The team made the home buying process…
The team made the home buying process pain free for first time homebuyers. We bought a beautiful home in an awesome hoa!
30 June 2026
Everything was great
Everything was great, the app and document uploading portals were very user friendly and made the process much easier than I’ve experienced with other lenders.
30 June 2026
The whole team of Va United reps were…
The whole team of Va United reps were super helpful and quick to respond. Taylor was always on it.
30 June 2026
I would use this service again
I can’t imagine buying a house without a concierge. Veteran’s United made things so easy, even finding my realtor. They were able to get me through the buying process pretty quickly. Once I found my home, we settled within the month. K I’m very happy.
30 June 2026
My my experience from knowing…
My my experience from knowing absolutely nothing to understand the underlining of what was available to me. Thank you once again
30 June 2026
Everything I needed to do was explained…
Everything I needed to do was explained so well. Veterans United made purchasing my first home as easy as possible. They explained the process every step of the way. They kept me updated. They called me to just check in and made sure I understood everything. They took great care of me and made the complications of home ownership simple. I would not own the home I am in without them.
30 June 2026
The sense that we were being taken care…
The sense that we were being taken care of. The fact that Drew was there whenever we had questions. I never waited for a response from him. He was very professional and patient with us.
29 June 2026
Above and beyond!
My experience was beyond what I could have hoped for. The entire team is very communicative, professional, and friendly. For a first time home buyer with a lot of questions they answered them all happily, and whenever they requested something from me always provided the reason it was needed. They were also very quick! From initial pre qualification to closing it was roughly 30 days and would have been under 30 not accounting for the days we were looking for a house. Highly recommend to anyone be you a first time buyer like myself or a pro with experience. Their team and their concierge service is amazing!
29 June 2026
Great Experience
Everyone was great with helping us find a home and our first home buying experience answering all of our questions, explaining everything and being so helpful and kind
29 June 2026
Easy, knowledgeable, and Nice
The 3rd house I have bought and VU made it so easy. Everyone was super friendly and knowledgeable. Would definitely recommend anyone.
11 June 2026
They were like Angels, I’m so grateful
Amazing they were there for me every step of the way, I can’t believe I have my home now, not in my wildest dreams I thought I would have one.
28 June 2026
The team that worked with me was super…
The team that worked with me was super great and very patient!
28 June 2026
My team was amazing
My team was amazing. Quick to answer questions and resolve any issues I had about the loan. Doug was very professional and kind I’d advise him all day long.
28 June 2026
The loan got through the process.
28 June 2026
Exceptional home buying tram.
These people made the whole project go smoothly. They are a well-integrated team and got me a home on a very short timeline.
28 June 2026
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