Veterans United Home Loans Reviews 

13,718
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,387 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the dedicated staff for being extremely helpful, attentive, and guiding them smoothly through every single step of the home-buying journey. Consumers consistently note that loan officers communicate effectively, respond quickly, and answer all inquiries with remarkable professionalism, ensuring complete peace of mind. However, some customers also noted frustrating experiences, mentioning that representatives pressured them regarding specific loan choices and repeatedly requested identical paperwork multiple times. A few reviewers felt that the team dragged their feet during transactions and proved entirely unhelpful throughout the entire process.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly responsive throughout the home buying process.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the attentive, caring, and responsive... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting how smooth, seamless, and stress-free... See more

Response time

Reviewers express high satisfaction and appreciation regarding response times and communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone worked really hard, and thats honestly all I could ask for. During the process my loan officer had to go on maternity leave and the switch was as seamless as possible with someone walking me... See more

Rated 5 out of 5 stars

Veterans United done a fantastic job on assisting me with my new home. Jayden and her crew kept me abreast on the loan process, documentation that was needed, and treated me with kindness and respect... See more

Rated 5 out of 5 stars

Of course buying a home can be very overwhelming since it’s the biggest purchase most people will make in their life and because this is my second time purchasing, a lot of things has changed since 20... See more

Rated 5 out of 5 stars

Everyone I worked with was knowledgeable and friendly and helped me to work through anything I needed to be able to close. Aaron especially was with me every step of the way. Being a new homeowner I w... See more


Company details

  1. Non-bank financial service
  2. Financial advisor

Information provided by various external sources

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

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Asks customers to review

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Replied to 67% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(13,718)

1,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, responsive, and goes above and beyond

The team was responsive and clear. They managed the changes quickly and kept us on track and the help with the concierge made the other parts of buying a house super easy. This is service that is above and beyond unlike the 3 other times I have bought a house.

2 July 2026
Rated 5 out of 5 stars

Buying a home can be stressful

Buying a home can be stressful, but this team made the entire process feel smooth and reassuring from start to finish. Lindsey, my loan officer, was absolutely wonderful. She made me feel comfortable every step of the way, was incredibly knowledgeable, and always responded so quickly whenever I had questions or needed guidance.
Kelly, my loan coordinator, was amazing as well! She stayed on top of every detail, kept everything moving, and our closing ended up being moved up, which meant so much to our family.
Everyone I interacted with was kind, personable, and truly cared about making this a positive experience. I never felt like just another file, they treated us like people. I am so grateful for all of their hard work and would highly recommend them to anyone looking for a mortgage team that genuinely goes above and beyond!

2 July 2026
Rated 5 out of 5 stars

Matthew Reehl was the most amazing loan…

Matthew Reehl was the most amazing loan officer I could ever ask for. Cool, calm and collected. He knows exactly what to do like a 30 year pro. He made the process super simple and easy .
And his counter part Jared did his thing as well. These are the perfect due to work with when your looking for a new home. I cannot say anything negative at all about these guys. To add to it they paired me with the greatest of all time realtor Mrs. Diana Jones . Man this woman is the exclamation mark. Amazing.. she knows her job and she is super committed to making your dreams come true. Literally working until 2am and sending documents over for me to sign. She is remarkable. I definitely would request this BIG 3. They are simply amazing. Thanks Matthew, Jared, Diana . Love

1 July 2026
Rated 5 out of 5 stars

Veterans United are the absolute best

Veterans United are the absolute best, from the start to the finish Veterans United was there for us. Larry and his team made this process as smoooth as possible. I’d recommend Veterans United to everyone.

30 June 2026
Rated 5 out of 5 stars

Being able to work with an amazing team…

Being able to work with an amazing team to help me buy my first home. Not only did you help me get approved but you gave me multiple scenarios incase something was to happen. I would recommend your team to everyone I know.

1 July 2026
Rated 5 out of 5 stars

Madison was great to work with…

Madison was great to work with throughout my home loan process. She was always direct and straightforward, which I really appreciated because I always knew exactly where things stood. She clearly knows the mortgage process inside and out and was able to answer my questions honestly, even when I was anxious. She kept everything moving and helped get me to closing without any surprises. I really appreciate all of her hard work and would recommend her to anyone looking for a knowledgeable loan officer.

1 July 2026
Rated 5 out of 5 stars

Kenzie made feel EASY!

Kenzie took the time to find every best avenue for me, answer and questions no matter how big or small, all while giving the “best friend who’s got your back” feeling! Even during the harder moments she found a plan best for me to get everything back aligned. I will recommend her to anyone who will listen!!!

1 July 2026
Rated 5 out of 5 stars

Cory Stipp and team were amazing

Cory Stipp and team were amazing. He worked with us and answered all of our questions. Cory made sure we got the best loan possible and made sure we understood every aspect of our loan and process. Veteran United, Cory and Team made this whole process smooth and easy to understand.

1 July 2026
Rated 5 out of 5 stars

Easy peasy

The ease of doing business and communication is top notch! Shawn, Amy, and Caitlin were the best to work with!

1 July 2026
Rated 5 out of 5 stars

The team that Veterans united provides…

The team that Veterans united provides you with are top tier experienced individuals who know the process extremely well. Highly recommend to a first-time home buyers. Veterans United provides you with a team that's there to support you and answer any questions you may have. We went from finding a home to having the keys in our hands in 30 days. Highly recommend for first time buyers using a VA loan, you wont be disappointed. I give them a 10 out of 10 !

1 July 2026
Rated 1 out of 5 stars

Advertise $0 Veteran loans but it cost…

Advertise $0 down Veteran loans but it cost me over $10k in closing costs. After my loan was funded they immediately sold my account to Rocket Mortgage. I could have went straight through Rocket at a .5% APR cheaper. What a joke. Never again!

31 May 2026
Unprompted review
Veterans United Home Loans logo

Reply from Veterans United Home Loans

Hi,

I'm sorry to hear you came away feeling disappointed with your experience. I understand how frustrating it can be when the costs associated with closing aren't what you expected, especially when you're using a VA loan.

I also understand that having your loan transferred shortly after closing can be an unwelcome surprise. While mortgage servicing transfers are common in our industry, I want you to know you're still part of the Veterans United family. If you have questions about your loan or concerns about the transfer, our Client Advocate team is here to help.

I'd appreciate my team having the opportunity to learn more about your experience and review your concerns with you. Please feel free to contact us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we'll typically respond the next business day.

Sincerely,

Claire S., Client Relations Manager

Rated 5 out of 5 stars

Everything was great

Everything was great, the app and document uploading portals were very user friendly and made the process much easier than I’ve experienced with other lenders.

30 June 2026
Rated 5 out of 5 stars

I would use this service again

I can’t imagine buying a house without a concierge. Veteran’s United made things so easy, even finding my realtor. They were able to get me through the buying process pretty quickly. Once I found my home, we settled within the month. K I’m very happy.

30 June 2026

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