Vets Now - Hospital Glasgow Reviews 

381
TrustScore 4.5 out of 5

4.6

123-145 North Street, G3 7DA Glasgow, GB


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Rated 5 out of 5 stars

Staff were very informative and friendly, our consultation was with Carmen and Jenny who both informed us in great detail everything we needed to know whilst also showing empathy. I now understand my... See more

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Rated 3 out of 5 stars

A good service once I managed to be seen. The vet was clearly knowledgeable and supportive, but a 6 hour wait to be seen by a vet caused no end of anxiety to my pet who was in a basket- this is my... See more

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Rated 5 out of 5 stars

Staff here are so nice! The waiting area for cats is separate from dogs (which is great as my girl likes her own space), and the specialist team we see are so attentive to my cats needs. When required... See more

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Rated 5 out of 5 stars

Vets now were fantastic. They kept us updated and informed right throughout as our 6 month old retriever puppy had to undergo major surgery. They treated our boy Sonny with great holistic and kind a... See more

Company replied


Company details

  1. #1 of 1 best companies in Emergency veterinarian service
  2. #14 of 17 best companies in Veterinarian

About Vets Now - Hospital Glasgow

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • 123-145 North Street, G3 7DA, Glasgow, United Kingdom

  • 0141 328 7513

4.6

Excellent

TrustScore 4.5 out of 5

381 reviews

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4.6

All reviews

(381)

1,907 reviews in the last 12 months

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Rated 5 out of 5 stars

1st class soft tissue specialist

We went to see a soft tissue specialist regarding my bulldogs reoccurring prolapse urethra. The soft tissue specialist gave us lot of information about why it keeps happening and give us definitive answers where as our vets could only give possibilities of why, and helped show us and explain what to look out for and how to manage and maintain his energy levels and excitement so he isn’t explaining his diaphragm fully

19 September 2025
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Reply from Vets Now - Hospital Glasgow

Hi there, we really appreciate you taking the time to leave us a review and we're glad our team could be there to help. Have a lovely day.

Rated 5 out of 5 stars

The staff were fantastic

The staff were fantastic. Taken quickly for an out of hours emergency. Very informative all the way through and kept us at ease.
I can't fault the service or the care given. I appreciate it is out of ours which comes at a higher cost but to pay over £500 for a sickness and anti sickness jag and consult is steep. No reflection on the staff as they don't set pricing.

18 September 2025
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Reply from Vets Now - Hospital Glasgow

Hi Lesleyann, many thanks for your positive feedback. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Amazing people

Very prompt, professional, but above all, they were very empathetic.

17 September 2025
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Reply from Vets Now - Hospital Glasgow

Hi there, thanks for taking the time to leave us a review. We really appreciate it.

Rated 3 out of 5 stars

Sadly a very expensive 220 pounds to…

Sadly a very expensive 220 pounds to have a vet put her finger in my dogs mouth to check if he was dehydrated and put a thermometer under his leg. No urine sample requested to do a check if he had a urine infection, which our own vet did first thing in the morning and prescribed antibiotics. Vet wasn’t very clear speaking we couldn’t understand her, lovely girl but very young and possibly foreign? Wouldn’t do blood work or anything really to help. Very very disappointing.

14 September 2025
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Reply from Vets Now - Hospital Glasgow

Hi Lorraine, we appreciate you taking the time to provide feedback. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.

Rated 5 out of 5 stars

My little dog had eaten things she…

My little dog had eaten things she shouldn't have. The vet service was excellent in looking after her for a night. We got her back slightly worse for wear, but otherwise in a healthy condition. Thank you so much for your care and attention ☘️

12 September 2025
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Reply from Vets Now - Hospital Glasgow

We're so glad we could provide excellent care for your dog. We appreciate your kind words and are happy she's back home and healthy. Thank you for your feedback!

Rated 5 out of 5 stars

Liked how quickly Tilly was taken after…

Liked how quickly Tilly was taken after she was knocked down , and her injuries were well explained to me ...I'd recommend

10 September 2025
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Reply from Vets Now - Hospital Glasgow

Good morning Thomas, we're happy Tilly received prompt attention after her accident. We're also glad her injuries were thoroughly explained to you. Thank you for recommending us!

Rated 5 out of 5 stars

Hardworking and friendly staff

They were so friendly and understanding and made my cat feel comfortable which is hard to do as he’s very nervous. They always phoned with updates and explained everything that was happening. Made a stressful time that little bit easier!

10 September 2025
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Reply from Vets Now - Hospital Glasgow

Thank you for your feedback Lucy - we're happy to hear that we made your cat feel comfortable and kept you informed. We aim to ease stress during challenging times, and we appreciate your feedback!

Rated 1 out of 5 stars

Money money money

Vet was not interested in my dog just money money money as soon as we said we will take her home the service STOPPED. Unbelievable

9 September 2025
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Reply from Vets Now - Hospital Glasgow

Hi Patrick, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com highlighting your concerns & indicating which clinic you attended, your pet’s name, the first line of your home address & postcode.

Rated 5 out of 5 stars

I had taken my greyhound in on a Sunday…

I had taken my greyhound in on a Sunday evening as she had ripped her du claw out. I called ahead, the receptionist was very helpful and txt me a link with directions on google maps. The vet who seem to Elsa was also lovely and it was all completed timely.

9 September 2025
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Reply from Vets Now - Hospital Glasgow

We're happy to hear that the receptionist was helpful and that the visit was completed promptly. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Fantastic service

What can I say apart from this vet saved my boys life, the care and attention that they gave him was second to none and I will be eternally grateful that my boy is still here. Absolutely fantastic service.

1 September 2025
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Reply from Vets Now - Hospital Glasgow

Hi Lisa, we really appreciate your kind words and we're so glad our team could be there to help. Have a lovely day.

Rated 5 out of 5 stars

Friendly understanding staff

Friendly understanding staff, good spacious facilities. Did a referral to my own vets so they called me the next day.

30 August 2025
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Reply from Vets Now - Hospital Glasgow

Hi Susan, we really appreciate you taking the time to leave us a review. Have a good day.

Rated 5 out of 5 stars

Very kind and efficient staff

Very kind and efficient staff. Very caring towards Buddy. Thorough examination. Good waiting area. Hot drinks freely available. Snacks available while waiting,

27 August 2025
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Reply from Vets Now - Hospital Glasgow

We're happy to hear that Buddy received caring and efficient service from our team. We appreciate your positive feedback regarding the thorough examination and amenities.

Rated 5 out of 5 stars

Pleasant and professional staff.

Pleasant and professional staff.
Highly recommended

28 August 2025
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Reply from Vets Now - Hospital Glasgow

We appreciate you recommending our services and for letting us know you found our team pleasant and professional.

Rated 5 out of 5 stars

Great care received

They where really good with my dog examined him fully and where very caring in making sure I knew there was support through the night if I had any worries or concern

27 August 2025
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Reply from Vets Now - Hospital Glasgow

We're happy to hear that your dog received a thorough examination and that we provided caring support. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Exceptional service.

Exceptional service. I spoke with a lovely, helpful girl on the phone. Very clear instructions about what I needed to do. Vet was amazing with my wee cat. Put minds at ease and administered medication for him.

26 August 2025
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Reply from Vets Now - Hospital Glasgow

Hi Jaqueline, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Was made to feel so cared for they did…

Was made to feel so cared for they did really care for my dog and you could tell they only had my dogs best interest from the start to finish would absolutely love them to be my dogs main veterinarian

13 August 2025
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Reply from Vets Now - Hospital Glasgow

We're happy to hear that your dog felt cared for. Knowing that we had your dog's best interest at heart from beginning to end means a lot to us. Thank you!

Rated 4 out of 5 stars

Vets Now

Very good staff at reception, great nurses for triage and super vets. Knocked a point off due to waiting time but it was a Sunday.

13 August 2025
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Reply from Vets Now - Hospital Glasgow

We're happy to hear that you had a positive experience with our team! We appreciate your feedback and acknowledge the Sunday wait time. Thank you.

Rated 5 out of 5 stars

Excellent

Excellent very friendly and helped my cat he’s a lot better now thanks

13 August 2025
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Reply from Vets Now - Hospital Glasgow

Hi Bridget - we're very happy to hear that your cat is doing better! Thank you for your kind words and for trusting us with your pet's care.

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