Vets Now - Hospital Glasgow Reviews 

381
TrustScore 4.5 out of 5

4.6

123-145 North Street, G3 7DA Glasgow, GB


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Rated 5 out of 5 stars

Staff were very informative and friendly, our consultation was with Carmen and Jenny who both informed us in great detail everything we needed to know whilst also showing empathy. I now understand my... See more

Company replied

Rated 3 out of 5 stars

A good service once I managed to be seen. The vet was clearly knowledgeable and supportive, but a 6 hour wait to be seen by a vet caused no end of anxiety to my pet who was in a basket- this is my... See more

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Rated 5 out of 5 stars

Staff here are so nice! The waiting area for cats is separate from dogs (which is great as my girl likes her own space), and the specialist team we see are so attentive to my cats needs. When required... See more

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Rated 5 out of 5 stars

Vets now were fantastic. They kept us updated and informed right throughout as our 6 month old retriever puppy had to undergo major surgery. They treated our boy Sonny with great holistic and kind a... See more

Company replied


Company details

  1. #1 of 1 best companies in Emergency veterinarian service
  2. #14 of 17 best companies in Veterinarian

About Vets Now - Hospital Glasgow

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • 123-145 North Street, G3 7DA, Glasgow, United Kingdom

  • 0141 328 7513

4.6

Excellent

TrustScore 4.5 out of 5

381 reviews

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4.6

All reviews

(381)

1,910 reviews in the last 12 months

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Rated 5 out of 5 stars

Gave my dog Kody a proper check up when…

Gave my dog Kody a proper check up when he was unwell. Staff very pleasant and allowed to pay some of the bill after .

10 April 2025
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Reply from Vets Now - Hospital Glasgow

Hi Zara, thanks so much for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

For the 24 hrs service the phone call…

For the 24 hrs service the phone call was managed great, little waiting time in centre and the dog was dealt with promptly , only thing I'd say was the price was in my mind high for overnight care and when called to collect him I waited over 1 hrs in reception
But in fairness what price do you put on your dogs care

9 April 2025
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Reply from Vets Now - Hospital Glasgow

Hi Thomas, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Rated 5 out of 5 stars

Reassuring and professional

Reassuring and professional. Smart office, with tea coffee cold drinks and snacks available if you've got a wait.

3 April 2025
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Reply from Vets Now - Hospital Glasgow

Hi David, thanks for taking the time to leave us a review. We really appreciate it.

Rated 5 out of 5 stars

Amazing …

Excellent response times friendly helpful staff. Clear concise explanations of diagnosis and treatment options.

3 April 2025
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Reply from Vets Now - Hospital Glasgow

Hi Lorraine, thanks so much for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Unbelievable service

I have to say without a doubt that the hospital and vets and all the receptionist’s that who helped Molly getting well again.
They all helped me in the funds for Molly’s well being and her road to recovery.
Good bless you all
Mrs Jill Meikle

30 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi Jill, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team.

Rated 5 out of 5 stars

We recently visited Vets Now in Glasgow…

We recently visited Vets Now in Glasgow as part of the Cat blood donation program,
The hospital was very clean , staff very friendly & informative .Although two of my cats weren’t suitable as donors I was given very clear information to help explain why they didn’t fit the criteria.
If I was in need of emergency vet care I wouldn’t hesitate to use this animal hospital.
The reception staff were very kind and we were treated very well .

30 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi Kirsty, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

They saved my dogs life.

They saved my dogs life.
The aftercare was amazing and follow up has been excellent.
We are still waiting on more results.
The vets and staff are the best we have ever used!!

28 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi Scott, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 2 out of 5 stars

Pricing is exorbitant

I feel that the staff are lovely however the pricing structure is absolutely ludicrous. £218 for a consult alone, then finding that simple drugs your vet issues at a much lower cost have almost doubled and finally, to add insult to injury, if you want to claim your insurance you must pay £35 admin fee there and then. Please note this is not for a direct claim. Oh no. This is if you want to claim your insurance at all as it costs £35 for someone to send the notes to the insurer. I cannot possibly see where this charge comes from at that level. I have asked my vet practice to consider a move away from Vets Now on the basis of price alone.

£218 is 4x the emergency cost for my own vet to squeeze me in during the day, for reference.

Please note, I have no doubt your pet will get good care whilst here, as with the majority of vets, you'll just need to consider remortgaging to pay it if you do not have insurance and, if you do, prepare to be charged for the fact that you do!

24 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi Marc, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Quick appointment

Quick appointment, efficient and friendly staff.
Accurate diagnosis and treatment,thanks Sara!

4 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi Eileen, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

The service

The service, professionalism and compassion of staff was remarkable.

24 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 1 out of 5 stars
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Reply from Vets Now - Hospital Glasgow

Hi Flo, I’m sorry to hear that you are unhappy after your visit to Vets Now. If you would like to discuss this further, please email us on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.

Rated 5 out of 5 stars

Vets Now Glasgow

Friendly helpful staff, great vet who listened and then put forward treatment options in a patient and understandable way. Took great care of my daughters dog who had 5 weeks prior given birth to a litter of puppies. Explained costs clearly. I was very worried about our dog, but the great staff immediately helped calm my fears and I felt confident that my daughters dog was getting the best possible care.

18 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi Shelagh, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Received out bunny oreos nose print…

Received our bunny oreos nose print card..fur in keyring and plant seeds today..ty so much much appreciated
They tried to save him so ty again

8 March 2025
Unprompted review
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Reply from Vets Now - Hospital Glasgow

Hi Kathryn, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.

Rated 5 out of 5 stars

They did not hurry us and spent time…

They did not hurry us and spent time checking the dog before we left.

9 March 2025
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Reply from Vets Now - Hospital Glasgow

Hi Mhairi, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Rated 5 out of 5 stars

Perry has been in for a knee op and the…

Perry has been in for a knee op and the vets have kept us updated every step of the way

27 February 2025
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Reply from Vets Now - Hospital Glasgow

HI, I’m so happy we could be there for you and that we were able to help your pet.

Rated 5 out of 5 stars

Saved my Dogs life and were so kind to…

Saved my Dogs life and were so kind to me, and him

18 February 2025
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Reply from Vets Now - Hospital Glasgow

Hi Mandy, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a great day.

Rated 5 out of 5 stars

Empathetic and prompt out-of-hours care

On a Sunday morning, we noticed there was something wrong with our cat's toe. Our regular vet's office was closed, and we weren't sure what to do. Our vet partners with Vets Now, and we used the web chat on their site to reach out and explain the situation. They advised that we come in, so we brought our cat in immediately. We were seen promptly, and the nurse was incredibly friendly and patient. They listened carefully to our concerns, very quickly assessed the problem, and identified that the issue was a split claw. The nurse clipped the nail down safely, and we were on our way shortly. It was such a relief to get it taken care of so quickly and efficiently and with such care!

16 February 2025
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Reply from Vets Now - Hospital Glasgow

Hi Marissa, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your cat. Have a great day.

Rated 5 out of 5 stars

Staff helpful & friendly

14 February 2025
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Reply from Vets Now - Hospital Glasgow

Hi Annie, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Very professional reassuring service…

Very professional reassuring service all round.
Thank You

10 February 2025
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Reply from Vets Now - Hospital Glasgow

Hi Jac, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Staff very helpful and patient

Staff very helpful and patient. Was given good advice and didn’t wait long to be seen by triage and vet when I arrived. It was quiet thankfully. All staff lovely with me and my dog.

10 February 2025
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Reply from Vets Now - Hospital Glasgow

Hi, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

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