Staff were nice. The waiting room was quite rundown, particularly the reception desk, you could see it crumbling at the bottom making it seem unclean. The procedure itself went well and service w... See more
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We used Vets Now when our dog became suddenly unwell and our vets were closed. We were directed to Vets Now when making contact out of hours. As soon as we arrived our dog was seen promptly and his... See more
Company replied
My beautiful cat Wiley was taken very ill on Sunday night and the PDSA arranged a super swift out of hours apt at Vets Now Portsmouth, which I was so grateful for. The lady there on reception and the... See more
Company replied
2am visit on a Bank Holiday Monday! There was no wait, my dog was seen straight away and received needed help. Professional staff, efficient service!
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Company details
- #1 of 1 best companies in Emergency veterinarian service
- #14 of 17 best companies in Veterinarian
About Vets Now - Portsmouth
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Unit 1 Southdown View, Military Road, PO3 5FS, Hilsea, United Kingdom
- 023 9217 0056
4.3
Excellent
162 reviews
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Very quick and efficient
Very quick and efficient. Charlotte the Vet really good explained everything.
30 May 2023
Reply from Vets Now - Portsmouth
Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Brilliant team in an emergency
Brilliant team in an emergency. Helped my dog Elsy. Staff were brilliant
23 May 2023
Reply from Vets Now - Portsmouth
Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
We were able to be seen so quickly
We were able to be seen so quickly. When we arrived our dog was taken straight through to the vet. He then came and gave us all the information and then treated her
20 May 2023
Reply from Vets Now - Portsmouth
Hi Jo, thanks so much for your positive feedback. We really appreciate it. We’re glad you were happy with the service provided by our team.
Very efficient in treating our dog
Very efficient in treating our dog, the emergency process was easy and the staff were both lovely and friendly.
Being our first ever vet visit, I was very impressed.
19 May 2023
Reply from Vets Now - Portsmouth
Hi Gemma, thanks for taking the time to leave us a review. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
My dog was seen very quickly
My dog was seen very quickly. Vet seemed very knowledgeable. Staff all very friendly.
21 May 2023
Reply from Vets Now - Portsmouth
Hi Ninnie, we really appreciate you taking the time to leave us a review. We hope you have a great day.
Excellent out of hours service
Excellent out of hours service, fully explained the procedures required all the way throughout. Thank you
11 May 2023
Reply from Vets Now - Portsmouth
Hi David, thanks so much for your positive feedback. We really appreciate it. We’re glad we could help you and your pet. Have a lovely day.
Fast and efficient
Fast and efficient , the vet was very thorough , took his time there was no rush . If only the GP could take a leaf out their book . Thank you ☺️ Lucy is a lot better
7 May 2023
Reply from Vets Now - Portsmouth
Hi Mrs Hill, we are very happy to have provided you with such a positive experience!
Super efficient and excellent care
Super efficient, and excellent treatment that helped to save our rabbit in gut statis. The level and speed of care as well as ease of access was faultless and we are very grateful. As with most out of hours services, this isn't cheep but from the first call to agreeing with treatment and medication all involved were totally transparent and up front on fees and that is all you can ask.
2 May 2023
Reply from Vets Now - Portsmouth
Hi Jane, thanks so much for your positive feedback. We appreciate it. We’re glad you were happy with the service provided by our team. We hope you have a great day.
Great very helpful and quick service.
2 May 2023
Reply from Vets Now - Portsmouth
Hi , thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very helpful kind and supportive
26 April 2023
Reply from Vets Now - Portsmouth
Hi Rachel, thanks so much for your lovely feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Our Great experience
Our experience was great with this vets
It was an emergency appointment but they felt with us with compassion and let us know what costs were going to be incurred before they done anything to our dog, very welcoming and very professional, thank you to everyone that felt with us
22 April 2023
Reply from Vets Now - Portsmouth
Hi Samantha, we really appreciate your kind words. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The vet was excellent in his diagnostic…
The vet was excellent in his diagnostic results with our dog Teddy showing positive results for cannabis he is now completely drug free 😀
20 April 2023
Reply from Vets Now - Portsmouth
Hi, thanks for taking the time to leave us a review. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now - Portsmouth
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
It was really nice to see a vet showing…
It was really nice to see a vet showing true care to our little dog. He was not just processed as is quite often the case sadly.
14 April 2023
Reply from Vets Now - Portsmouth
Thank you for your review Stephen
We were kept informed on how Boots
We were kept informed on how Boots, our little dog, was doing. Everything was thoroughly explained. Very impressed with our visit.
15 April 2023
Reply from Vets Now - Portsmouth
I hope Boots is now feeling better and on the mend
Lovely lady vet who was very kind to my…
Lovely lady vet who was very kind to my little fur baby. Excellent treatment. Only downfall was the out of hours charge but had to be done.
14 April 2023
Reply from Vets Now - Portsmouth
Hi Jane, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Ridiculously expensive reflects nothing…
Ridiculously expensive reflects nothing about the animals welfare. The injection got charged £25. £5 for the injection £20 for the vet to put it in my dog. Ridiculous. Nearly £400 for out of hours consultation. Next day two others were at my vets complaining along with me. Just one big scam nothing to do with animal welfare.
And just under £300 to open the door proves that point. That’s before consultation ( which lasts a couple of minutes) and medication. Just a scam. Reporting to trading standards also.
10 April 2023
Reply from Vets Now - Portsmouth
Hi, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
Delivering and providing excellent…
Delivering and providing excellent care, empathy at a time that was very upsetting for me knowing I was losing my pet.I can not thank them enough for taking care of me too.
28 March 2023
Unprompted review
Reply from Vets Now - Portsmouth
Hi Marilyn, thanks for taking the time to leave us a review.
Excellent emergency service for pets
We needed help last Sunday night for our sweet cat Sonny who was hit by a car. We drove 25 miles to get to the Hilsea out of hours surgery - and just before we turned off the motorway we received a call to say pull into the lay-by outside the vets and we will come out for him. That’s exactly what they did and they took him straight through. What a service! They checked him over and we were able to bring him home. He did have some bad injuries but not life threatening and he is now on the mend. They took care of him and of us in a very traumatic situation. Highly recommend. Didn’t get her name, but lovely vet nurse with a blonde ponytail, you know who you are. Thank you 🙏🏻 💜
26 March 2023
Unprompted review
Reply from Vets Now - Portsmouth
Hi Kathy, thanks for your kind words. It’s a pleasure to have helped you and your pet. Have a great day.
Quick response
Quick response, effective treatment
Still awaiting insurance details :(
27 March 2023
Unprompted review
Reply from Vets Now - Portsmouth
Hi Nathan, Thank you for your feedback, If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address
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