Vets Now - Southampton Reviews 

Personal care thoughtful to my dogs needs thank you

From the first moment of meeting Debbie, the receptionist I felt at ease she was so helpful . The vet was very kind, and gave me the honest information I needed. On my second visit, the vet on duty, put my mind at rest, and gave us ideas on what to buy for our cat, to support his home life. I would definitely recommend this practice, they go above and beyond

No visit to the emergencies vets is ideal but Debbie on the reception was kind and hilarious, it really put us immediately at ease in a high stress situation. The vet we saw (I’m so sorry I’ve forgot his name!) was lovely aswell! So kind and considerate and gentle with our grumpy cat.

Debbie even gave us road closure advice as we left which helped us get home alot faster!

Lovely team, couldn’t recommend more

I had to have my cat put to sleep the following morning
I feel the decision could have been made earlier

We were referred to this vets as an emergency service when we ran out of insulin for our dogs', pre-diagnosed diabetes condition. We were told we would have to pay £293 for a consultation, plus costs of any medication supplied. After a 2 hour wait, and complaining to the receptionist, a vet took us into a consulting room and read an email from our own vet that detailed the dogs condition. The vet did not even look at the dog. After refusing to pay the £293 for the 90 second consultation, due to the fact he never even glanced at the dog, we were charged £99 for a healthy pet peace of mind check for the dog and a total of £44 for the insulin. This was double to cost from our own vet.

The Vet was very dismissive of our concerns. Premises were grubby and we will NEVER use these vets again.

At a distressing time I found the staff to be understanding, efficient and believe they left no stone unturned to help my pet. Even though the eventual prognosis was bleak, I noticed their empathy and wish to help and that was a comfort to me.

very helpful and efficient service at a stressful time

The vet treated our dogs with respect and explained the problems they had clearly and in layman’s language, the only downside was the time it took to see them

Would recommend saw my cat straight away.

Vets Now saved my dog life. Our dog had Addison'scrisis when we went to Vets Now. We didn't know what was wrong with him when we took him to Vets Now. They looked after him straight away, did all necessary blood checks, and one hour later gave us provisional diagnosis. I cannot be more grateful to all the Vets and nurses for all their help 🙏 💓

My mini Yorkie puppy was unwell and I was really worried. Diane Watson your vet was amazing and so helpful. She put my mind at ease. Thank you Diane wish there were more people like you in the world. You are a true asset to your profession.

Waited for several hours to be seen after triage nurse first saw us
Vet had no idea what we were in for as the notes hadn’t been forwarded to her

Brought my cat in as he was unwell with diarrhoea and was a 3 hour wait in the waiting room which was fine but they did not have customer toilets, was told to go upto tescos with my cat. The receptionist was not that friendly either. I paid £250 as part payment and the receptionist is dealing with the insurance for the rest. I have since been pestered on several occasions for the rest of the money.

Really great service. I am very grateful to Vets Now for seeing my dog quickly and treating her appropriately during an emergency. The vet was professional and helpful.

Really easy to contact despite being during the night on New Year’s Eve. The phone was answered immediately and advice clear. Everything was explained in accessible language and I was kept informed about my dog’s progress. I was given excellent advice on how to care for newborn puppies and my dog after her emergency Caesarean. Anticipated costs were explained and I felt that they were reasonable.

Absolutely amazing care for my dog. Really clear about what to do and so kind and helpful.

I am really grateful for the emergency help given for my injured cat, the only downside to the treatment is, it was assumed by myself and the vet that I my cat had been hit by a car and cared for accordingly: this was not the case, when my own vet saw the cat the first think he said, not a car injury, but she has been attacked by a dog, the injuries to the legs were bites, perhaps is was more obvious to a more mature vet.

This was a wonderful experience here, they were endlessly kind, my cat wee'd all over me and they gave me some spare trousers to change into and something to clean the taxi with. They made Shadow feel very safe and he let them do everything they needed to, they knew exactly what to do and he's getting better. The best experience I've ever had at the vet I am so grateful for everything they did for us, the receptionists and the vet were simply wonderful, thankyou so so much.

Vets Now were absolutely brilliant with my cat Archie, who needed overnight care for two nights. Every single person I spoke to was lovely and you can tell how much they care and look after their patients. They also sorted my insurance claim for me which took a huge load off my mind when I was worrying about my baby. Would 100% return if I ever needed out of hours care. Thank you all so much for taking such great care of Archie!!

The nurses and receptionist at the Bitterness branch were amazing. They dealt with my distress in an emergency situation as well as my cat’s unique difficulties with compassion and professionalism and out of all the vets I’ve been to, they were able to deal with my cat’s behavioural problems brilliantly. I’ll definitely use them again.