Very bad experience very bad talking on phone and they stapled my dogs cut up and when got home they came out and then wonted to charge me between 700 and 1800 to put to sleep and stitch it up but sai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service. From calling them to arrange being seen to being there and getting checked over it was all less than half an hour. They checked our car over thoroughly and gave immediate treatmen... See more
Company replied
We had an emergency trip to vets now with our nursing dog , the vet was friendly, very informative and supportive in the information and care he provided . Also fully made us aware of costs without be... See more
Company replied
My call was answered fairly promptly and I was given help by a polite and warm person. I was quickly directed to the nearest emergency vet and given full instruction to find and what to expect when... See more
Company replied
Company details
About Vets Now - Worcester
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Berkeley House, Berkeley Way, WR4 9UP, Worcester, United Kingdom
- 01905 312303
3.6
Average
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was offered an appointment within an…
I was offered an appointment within an hour of phoning up on a Sunday morning and my dog was seen promptly.
Friendly staff and the vet was lovely.
Just expensive!
20 May 2025
Reply from Vets Now - Worcester
Hi Tracy, many thanks for your positive feedback. For a breakdown of our fees, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Reception ladies were very caring and…
Reception ladies were very caring and competent. The vet treated my pet well.
11 May 2025
Reply from Vets Now - Worcester
We appreciate your kind words about our team. We are thrilled to hear that you had a positive experience and that your pet received excellent care.
Exceptional emergency care for our dog…
Exceptional emergency care for our dog who had become acutely unwell. We were given regular updates on his condition. He was treated quickly and appropriately during his stay and then handed over to his own vet.
4 May 2025
Reply from Vets Now - Worcester
Hi Bethany, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now - Worcester
Hi Charmaine, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.
Hopeless.
Hopeless.
Our pet developed breathing problems on Good Friday bank holiday. Out own vets office directed us to the "Vets Now" out of hours service.
We attempted to contact Vets Now in Worcester as their web page showed them as being open with the message "If you’re worried about your pet, don’t hesitate to call us. We’re open right now, even if it’s a bank holiday"
The phone answering service informed us they were closed, however upon contacting the Cheltenham Vets Now we were informed Worcester were indeed open, but having "I.T and phone problems".
We drove to Worcester at 2.am to find the premises well-lit, but deserted. A note on the locked doors gave another number to call to gain access.......which then informed you that they were closed. Another notice said "ring the bell if the doors are locked".........no bell anywhere on the doors.
Don't waste your time. Clearly an organisation where the left hand has no idea what the right one is doing.
19 April 2025
Unprompted review
Reply from Vets Now - Worcester
Hi Joe, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
Poorly Teddie.
I was made welcome and you dealt with my poorly dog more or less straight away. You gave him an anti sickness injection and supplied Pro-Kolin for me to administer. All was fine except the cost was extortionate.
14 April 2025
Reply from Vets Now - Worcester
Hi Tony, Thanks for your review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com
Appalling charges for a 2 min phone call.I recently had to find an emergency…
I recently had to find an emergency vet, after calling my own insurance vet ( nurse) who advised me to find a local out of hours vet.
I found vets now from a Google search, so for this 2 minute call to vets now I was charged £336.00, this was just to find a vet that was open.
How does this company justify this amount in order for information to locate a vet?
I appears to me they are nothing more than a cartel, and pet insurance companies should question these charges.
5 April 2025
Unprompted review
Reply from Vets Now - Worcester
Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
Compassionate, Empathetic
Kind , compassionate vet looked after our pet very well . Thank you. ........but the after hours vet fees really are extortionate. more than 4 times the price of the visit to our own vet the following day. The out of hours visit had to be done as our old boy 🐶was in severe pain.
10 April 2025
Reply from Vets Now - Worcester
Hi Dorothy, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Excellent calm service
V fast, v friendly and the vet was brilliant with a large strong dog
6 April 2025
Unprompted review
Reply from Vets Now - Worcester
Hi Tony, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
We were able to see a vet almost…
We were able to see a vet almost straight away and our cat was well looked after. The vet did her best to keep the cost down but at just over 1k for a consultation, overnight stay, fluids, antibiotics and painkillers, I cant imagine the dilemma that people less fortunate might have to face. Animals left to die, abandoned in the hope someone will find them and get them treated, or needlessly destroyed must all be an awful reality for owners and they pets.
26 March 2025
Reply from Vets Now - Worcester
Hi John, we really appreciate you taking the time to leave us a review. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
First class
Efficiency
Nice people who were genuine
Clean practice
Seen quickly
Made us feel confident in looking after our dog mowgli
Couldn’t praise them enough
Young girl on the front desk was awesome
23 March 2025
Reply from Vets Now - Worcester
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very expensive very poor service
Cost 400 pound for a brief consultation injection and 2 paracetamol,wasn't really diagnosed,really poor customer service well not ever use vets now again
10 March 2025
Reply from Vets Now - Worcester
Hi Millie, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Ease of contact and availability were…
Ease of contact and availability were good . Wait time was ok for a Sunday afternoon . The value for money was astonishing . £600 for a quick check and a few tablets then back to own vet first thing the following day .
4 March 2025
Reply from Vets Now - Worcester
Hi Hillary, we really appreciate you taking the time to leave a review. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Reply from Vets Now - Worcester
Hi Lynne , thank you so much for letting us know how we did by leaving a review.
Great service
Great service, lovely staff that made me feel less anxious about my dogs condition.
19 February 2025
Reply from Vets Now - Worcester
Hi Anna, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Excellent service as my partner’s Toy…
Excellent service as my partner’s Toy Poodle Daisy had a sudden but highly concerning issue. Kind and friendly staff - the operator before hand was clear and patient as we were distressed.
Would definately recommend⭐️⭐️⭐️⭐️⭐️
18 February 2025
Reply from Vets Now - Worcester
Hi Alex, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you Daisy. Have a great day.
Reply from Vets Now - Worcester
Hi Mrs Robinson, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
I would recommend VetsNow
I would recommend VetsNow. My young Cavalier Kings Charles Spaniel received out of hours treatment for a stomach problem. Contacting VetsNow was simple and the surgery easy to find. The staff were kind, professional and reassuring and my little dog received prompt and effective treatment.
16 February 2025
Reply from Vets Now - Worcester
Hi Jane, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your lovely Spaniel. Have a great day.
Very very impressed with the quality…
Very very impressed with the quality and the speed in which they dealt with the puppy's eye staff could not be more caring
11 February 2025
Reply from Vets Now - Worcester
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now - Worcester
Hi Susan, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.