Viabox.com Reviews 325

To be honest I dont understand all those negative reviews. Its true that viabox is overpriced but their customer support is really good- fast responses, they repacked my parcel after a few hours. Parcel shipped almost instantly.
+ good fast and reliable customer support
+ fast service
- overpriced
- you pay for your parcels billable weight not for the real one

Thought Viabox would offer a much less expensive rate after consolidation to send to Thailand. I was wrong, VERY WRONG!
Viabox's cheapest consolidated shipping rate was 8, YES EIGHT times that of Amazon. Simply ridiculous!
In fact their return fee for the items to Amazon in the US was 3, yes 3 times the price it cost to ship from Amazon to Thailand.
Do not use this service, it offers no financial benefit whatsoever.
Angry and frustrated, Repurchased the goods and had them sent direct from Amazon... So simple and cost effective. DON'T DO VIABOX, please.

Used there service once in 2015-09-08. Will probably never use again.

I would give -10 if there was such an option. Their ad is very attractive but only a lie. I ordered stuff in the beginning of summer, for weeks it has shown "shipped". It is almost August now and all I get from customer service is excuses, asking for patience and nothing gets done. Not to mention that despite the allegedly "unbeatable" shipping costs I paid a fortune for a package I will probably never receive.
Avoid using them at all cost.

Scam!!! They steal your money!! I will never use this company again!!!

Bad company, shipping cost to Indonesia $77 for only tshirt its so expensive and i dont believe that. When i used my MyUS shipping for tshirt only $18, and viabox cost is $77. its 4X i must pay from MyUS. dont use ViaBox its scam !!!

and the funny from Viabox is shipping costs can raise everytime, i can't believe that. yesterday shipping cost its $77 and now $88. raise $11 from yesterday. its so funny and so dissapointent

Appears to be a scam ! I am still awaiting my goods from nearly three weeks ok. Customer service terrible and I will be taking action against them. Please do not use !

Stay away from Viabox. No service at all. Very vague and unhelpful customer service.
2 weeks ago I instructed and paid them to ship May goods that they received -still they have not shipped them. Looks like total scam.
Stay away!!!

Not to be trusted! Please learn from my mistake and do NOT use this service. They wanted $215 to ship a concealer from the US to the UK. They have failed to respond to every attempt to contact them. As another reviewer stated, I believe that this is a scam and they are on selling items that are 'lost' or they have to 'dispose of' (after failing to respond to their owners).

terrible service , tried to ship 1 item out they wouldn't basically took my item and it dissapeared in their system. basically terrible operation all the way i don't know how they are still in business with all these transportation rules

STAY AWAY FROM THOSE THIEFS.

I get scammed by those m****kers. shipping fees from US to Morocco have been skyrocketed (more than quadrupled). No i m upset when i realise how naive i was when i saw their website before.

Learn from my mistakes. I have used MyUS for a long time and I thought I would try a new company. Bad idea, Viabox is so expensive, they get your items, for one pair of shoes they wanted $180 to send to Australia. In the meantime I have had other items sent to them and they want $1000 to send 5 or 6 items. I am now trying to get them to return the items to the stores I purchased from, however they have fallen silent. i cannot get any response from them. This is probably the worst online company I have ever had dealings with. Absolute Scammers. They hope you will just get tired of contacting them and leave your items with them, which they probably then on-sell.

They are thieves and I don’t recommend their services at all. They manipulate with the weight to charge with more money than you would actually pay if you ship with any carrier.

I wish that i read this before i deal with them
They are thieves , their shipping rate are X3 myus and other drop shipping services out there , i received a package from amazon that contain 4 items , they send me 3 for 250$ via aramex total weight is 5lb , for the 4th items they said :"unknown metal tube with wires , possibly an explosive device" hahahahaha , what a joke .

I would say that their service was deplorable at best. If an issue does arise it literally takes weeks for them to get back to you. Their chat option cannot really answer anything and their phone number is of no use either as it directs you back to their website. Things are/were so bad that I reached out and filed a complaint with the Better Business Bureau (BBB) and after 3 weeks of the BBB reaching out to them, Viabox never responded to them even once. My recommendation would be to go with anyone but Viabox.

their ads claimed to be 75% cheaper than myus. but omg, it's triple the shipping rate charged by myus. and when i confront their cs, they just shutdown my chat with their operator named Titus or Tinnitus. and the chatbox is gone. stay away from them. lousy service

**** AVOID THESE THIEVES AT ALL COST ***
I don't know why i am even giving it 1 star as these thieves don't even deserve 1 star. Avoid these package thieves at all cost.

They received my item around 1 month ago and i paid express shipping to get it shipped asap. It's been around 1 month wait and no replied to any Email i have sent them. All the reply i get from customer support is " We have escalated this to higher management".
Please save your money and packages and don't get it shipped to them as they will steal it and make excuses to not send it .
**** AVOID THESE THIEVES AT ALL COST ***

Google Citizoo, Epixium, Atlantiv, and "Elhassani, Elkhart, IN"
Check Public Business Search for Indiana, USA search 'Elhassani' and "Viaddress" or "Viabox"
These are the true owners of this business

Wake up. Stop giving these people your business

I started using them to buy things from shops that would only ship to US addresses, but I ended up using them to consolidate all of my shipping because it is much cheaper than having them all sent individually to the UK. I can cut down the cost from about £25 - £40 per parcel to less than £10. I have had over 10 shipments and no problems so far.

Update 23/08/21: prices have about doubled, will not be using them from now on

At viabox with STE 813113, please please please shoppers/buyers listen to me very carefully: all information at viabox site where they compared themselves to MyUS, Bongous, Borderlinx & Shipito are all LIES (in capital letters). Please, nobody should do any transactions with viabox. If you do so, then you are doing it at your own risk. I will not even recommend viabox to my enemies. Seriously, I left my package for them to be given as charity. Hope that was what they(viabox) were wishing for.

If you seriously need your packages to arrive at your destination with affordable cost then please, I am on my knees DON’T USE VIABOX. The prices at viabox are not doubled or tripled, to me they are insane. My package weigh 2.4 Ibs from FedEx to their warehouse and the weight became 5 Ibs with shipping cost $194 with FedEx, $256 with USPS, $506 with DHL Express, $455 with UPS, ......to Ghana 🇬🇭.

This is how I see them (viabox):
1. They know what they are doing
2. Big lies
3. Thieves
4. Careless
5. Greedy
6. Dumb (why they are dumb is USPS cost more than FedEx).

I can afford to loose a used headphones to viabox and used that shipping cost viabox was demanding to order again and this time use a different warehouse to ship to my destination and I bet you that will be less cost to the cost viabox was demanding for shipping.

What pains me is that I moved the package from MyUS warehouse to viabox and now I have lost my items. And the reason was MyUS monthly bill.

I quess I have to go back to my PlanetExpress.