viagogo Reviews 

Ease of ordering on a trusted website used many times, tickets aways arrive on time for shows.

Easy to purchase the tickets and I’m familiar with the Paycom Center so navigating and parking was easy for me. The venue is always great and Jason Aldean was an awesome performance!

Easy to buy tickets on line. I was worried about not getting tickets instantly. But we had a text a few days before with tickets on the app explaining that the bar code for entry would arrive in the app on the day before. And it did. Exactly as they explained on email. It worked at the entry gate to Wembley. No problems at all. Would use them again.

I thought tickets were going to arrive earlier and when ask for the tickets. Viagogo said we will talk to the company so that got me a bit nervous as to my eyes you are the company. The rest was ok

No reason to complain , great experience.

Terrible service!
I ordered tickets that arrived a couple of hours before the show. The tickets were not the ones I ordered and we could not see the performance from where we were. I complained and they said they couldn’t help despite having a refund guarantee which should have covered me.
After asking for the case to be reviewed they offered me a full refund which was great!
I would use this company again

Fab! Recommended!

This was great however not hearing anything from you until a week before the event is quite unnerving if you have used this type of purchase before
More regular comms would give greater peace of mind

Our seats were amazing and Luke Combs was incredible

They did what they promised., updated each step of the way and the tickets arrived on time as advised.. thank you

Great ticketing experience and great seats!

Amazing! Getting the ticket was very easy and safe and everything worked out nicely on the day of the event. Not the first time using viagogo and always a good experience.

They don’t deserve one star for their practice. I paid 158 euros for two tickets instead of 44 euros and found out too late. Incredible. A lot of money down the drain. If I could I would warn everyone about this company.

tickets were real, delivered on time, seats were just as promised as well.

Bought tickets via viagogo for the 2nd time now and again it was a seemliness transaction, tickets were on the app. No issues at all.
Id definitely use Viagogo again!

Loved the show and artists.
Better directions to RED parking needed. At least provide a postcode.
Quality and limited choice of food inside the stadium very poor. We will eat outside the stadium next time.
We were told to go in disabled entrance J, and then my disabled companion ( not in a wheelchair ) and I had to walk around almost the whole stadium to access our seats!!

Quick and easy was kept up to date with my order and informed when my tickets were available to down load

Very easy and quick

It was never made clear when I purchased my concert tickets that Viagogo doesn't actually hold the tickets. I only found out after contacting customer service that the tickets remain with the seller, who isn't required to send them until just a few hours before the event.

This is completely unreasonable when attending a concert at Wembley requires planning ahead. I need to book train tickets and a hotel well in advance, yet I'm expected to do that without any certainty that I'll even receive my tickets in time.

This lack of transparency should be made absolutely clear before customers purchase tickets. Had I known this beforehand, I would have thought twice about buying through Viagogo.

Great experience. Purchased tickets and downloaded the app as suggested. Via the app we were kept informed and when the tickets arrived there were clear instructions to download them. Very easy to deal with all in all a great experience.