viagogo Reviews 

It was perfect! I scored tickets for Bad bunny the night before and I even bought tickets with side view and before they released the tickets I got a message that I was upgraded! It will now be my go to site for every event I am going to!!

SOLD tickets, got ripped off by Viagogo twice: Fees and exchange rate markup.

I sold two VIP-tickets for Primavera Sound. Since there was nowhere any sign of a fee for sellers I was happy to list them. In the end I sold them, but in the account it is shown that I sold in EUR and get a payout (on my EUR bank account for my EUR-listing) in PHP (philippine Pesos). The customer support says that is normal, because the buyer decides in what currency he wants to pay, regardless of what I want to receive. The spread so far are some 50,-EUR give or take. I have no idea what I will receive on the day of the payout (cause the exchange rate EUR to PHP might change), no idea what the exact Viagogo fees are (customer support also doesn't know), no idea what their exchange rate is (also that one customer support doesn't know or want to disclose) and besides fees and exchange rate markups, they also take a fee from the buyer. So basically they earn three times from one ticket and leave you with exchange rates of your bank on top of it. None of that information is disclosed on their platform! Seller beware.

They take whatever they want and pay you in whatever currency they want. Later I have to also accept the loss of money for the exchange rate of my bank, because they will have to convert philippine Pesos into Euros when the transaction from Viagogo comes in. Better use another platform. This is as intransparent and unprofessional as it can get.

Everything from ticketing to the experience itself was wonderful
Thanks so much

All in time, informative emails...my experience was top

I like that the price you see when looking at tickets for different seats is pretty much the price you pay. Pretty easy to get the e tickets onto my phone

Horrible. Es una estafa

Absolute scam of a company, dont buy from them. We bought Bad Bunny tickets over a year ago for his concert in Barcelona flew there from Vienna and viagogo kept telling us that the tickets would arrive on the same day of the concert and that it would be any time until 6pm. At 4 they sent an email saying they were cancelling two of the 4 tickets and will get the money back for them and for the second set of tickets we got nothing, no cancelation, no tickets, nothing. We bought 2 more tickets with viagogo as soon as the first 2 got canceled and at the gate they they told us only 1 was valid.
And on top of all this Viagogo gave us the wrong time, the concert started at 8pm and they told us 9pm.
We flew all the way to barcelona for a concert only to get scammed big time by viagogo.
Absolute fraud!

Everything went perfectly.
It was the cheapest price that i found.
The Booking process, paying, downloading the ticket and entering the circuit was perfect. Will definetly be looking for more tickets Next time i go.

It was an excellent experience ❤️.
I recommend !!!

The worst experience ever. Ponzi Scheme of the highest level. DO NOT FALL FOR THIS!!!!!

Ticket was delivered promptly, I had no issues at the door, and the cost was a third of what the competitors were reselling for. Very happy with this experience.

It is an inherently nerve wracking experience, buying tickets resale. However, Viagogo were quick and easy to contact and I found every member of staff I spoke to reassuring. I was told my ticket would be with me by a specific time and it was.

As said, not for the feint of heart because there is always a slight element of risk involved, but ultimately I was satisfied with the service.

The wonderful artist with top musicians. The impressive setlist.
The well behaving people around us.
Amazing!

It was really easy to buy, secure, and everything went very smoothly

IT WAS A 1HR 10 MINUTES CONCERT, AND HE DIDN´T EVEN SAY HELLO OR GOODBYE.
VIAGOGO SERVICE,WAS EXCELLENT.!!!

Safe and fast ticket purchase. Seats sold exactly as described. Helpline open before the concert. Everything ok.

We bought tickets for el Clásico 10 of May and paid 2342 euros in advance. 1 hour before the game, they said that there were not tickets available and didn’t even offer the replacement.
Right now we have to wait as they said 8 businesses days to get the refund.
Awful experience, avoid this website, they are scammers.

Avoid this venue to buy anything.
They sent my ticket a few hours before the concert and, because I created a selling list to try to get rid of this "ghost" ticket, they simply charged my credit card because I didn't transfer the tickets on time. But how could I transfer the ticket if I didn't have access to it?
I did receive the ticket from Ticketmaster, but I regret that I bought this ticket through Viagogo on the first place.

Big thiefs î!!!!!They charge tickets 400 euro a pice and before mach tell us that they don t have the tickets we have bought and give as ticket with 120 euro.(1 hour before )