We bought tomorrowland tickets second hand with a lot of doubt if anything would go wrong, but the bracelets arrived almost 2 weeks before the event and they worked perfectly fine. Ive read about the... See more
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I will be honest, the internet scared me a bit when deciding to buy with Viagogo. But in the end, they had excellent customer service. They guided me through their policies and helped me when I was fe... See more
Just a few hours before the concert ( we bought quite last minute our tickets) I couldnt download the Tickets, something went wrong . After getting in touch with the helpdesk Chat, they managed... See more
Bought VIP tickets for Rod Stewart concert at the Roig Arena, València. Tickets purchased were not the ones we received on the day of the concert. Seats were changed in... See more
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Viagogo makes things really easy
Viagogo makes things really easy, nothing complicated, just tickets at a competitive price. The only thing that didn’t go my way on the night was the result, if Viagogo could alter the scoreline, THAT would make the experience even better!!! This is the first place I will look in future.
VIAGOGO IS A SCAM
Please do not buy tickets on viagogo it’s a scam!! They allegedly don’t send tickets until 4 hours before the event once it’s time they say they will send them one hour before, one hour before comes and they don’t send it. This company ruined our holidays and took 500$ from us that will allegedly be refunded
Best day ever
Best day ever. Thanks for the Cards.
One in a Lifetime experience
The show was terrific
The show was terrific. We'd a big problem with our seating though as one of our dela gated seats was broken so the staff had to find 2 other seats for us. The two ladies that helped us were marvelous and we really enjoyed the show thanks
Everyone Needs to Go at Least Once
Fantastically entertaining show- people were waltzing in the aisles and singing along to classic hits. It started off a little slow, but picked up pace and never slowed down. Three hours long with a brief intermission. Advice- arrive on time or Andre will tease you as you're finding your seats.
All went smooth and tickets were valid
The tickets were very easy to buy…
The tickets were very easy to buy online and arrived in Spain, at our home address very quickly
Worst scam ever
Worst scam ever. They rob you with 3-4x ticket prices in broad daylight!!!
The tickets arrived in time and…
The tickets arrived in time and upgraded us to Platea. Great show and great atmosphere. Good experience
Ticket delivered on time!
The ticket was delivered in the day I was informed since the beginning and everything went smoothly. Just wish it would have been delivered 1 or 2 days before the concert, but everything went fine!
Very easy to order the tickets and get…
Very easy to order the tickets and get them on your phone
I purchased tickets for an event…
I purchased tickets for an event through Viagogo and never received the tickets.
As a result, I was unable to attend the event.
I contacted customer support several times, but they refuse to issue a refund, claiming there is a dispute with the payment provider (Klarna).
This dispute was not initiated by me and exists only because Viagogo failed to deliver the tickets.
Final outcome:
No tickets
Missed event
No refund
Money blocked for weeks
I also suffered additional losses for flights and hotel booked to attend the event.
Very frustrating experience.
Lack of responsibility and no solution when the service is not provided.
I do not recommend buying tickets from this platform.
I AM more than happy.
Excellent service. The tickets arrived a day before the game and the arrival was followed by a nice notification.
Really cheap tickets😄
The quick response of support to fix…
The quick response of support to fix some issues with the app and the tickets
Todo fenomenal
Everything was perfect
Everything was perfect.
- The fact that the tickets are sent last minute should be mentioned better!
- We got the tickets among the opposite team supporters…
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