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See what reviewers are saying

Rated 5 out of 5 stars

We bought tomorrowland tickets second hand with a lot of doubt if anything would go wrong, but the bracelets arrived almost 2 weeks before the event and they worked perfectly fine. Ive read about the... See more

Rated 5 out of 5 stars

I will be honest, the internet scared me a bit when deciding to buy with Viagogo. But in the end, they had excellent customer service. They guided me through their policies and helped me when I was fe... See more

Rated 5 out of 5 stars

Just a few hours before the concert ( we bought quite last minute our tickets) I couldnt download the Tickets, something went wrong . After getting in touch with the helpdesk Chat, they managed... See more

Rated 1 out of 5 stars

Bought VIP tickets for Rod Stewart concert at the Roig Arena, València. Tickets purchased were not the ones we received on the day of the concert. Seats were changed in... See more

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3.6

Average

TrustScore 3.5 out of 5

7k reviews

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No history of asking for reviews

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3.6

All reviews

(6,712)

1,482 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Viagogo makes things really easy

Viagogo makes things really easy, nothing complicated, just tickets at a competitive price. The only thing that didn’t go my way on the night was the result, if Viagogo could alter the scoreline, THAT would make the experience even better!!! This is the first place I will look in future.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

VIAGOGO IS A SCAM

Please do not buy tickets on viagogo it’s a scam!! They allegedly don’t send tickets until 4 hours before the event once it’s time they say they will send them one hour before, one hour before comes and they don’t send it. This company ruined our holidays and took 500$ from us that will allegedly be refunded

7 February 2026
Unprompted review
Rated 5 out of 5 stars

The show was terrific

The show was terrific. We'd a big problem with our seating though as one of our dela gated seats was broken so the staff had to find 2 other seats for us. The two ladies that helped us were marvelous and we really enjoyed the show thanks

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Everyone Needs to Go at Least Once

Fantastically entertaining show- people were waltzing in the aisles and singing along to classic hits. It started off a little slow, but picked up pace and never slowed down. Three hours long with a brief intermission. Advice- arrive on time or Andre will tease you as you're finding your seats.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Ticket delivered on time!

The ticket was delivered in the day I was informed since the beginning and everything went smoothly. Just wish it would have been delivered 1 or 2 days before the concert, but everything went fine!

19 January 2026
Unprompted review
Rated 1 out of 5 stars

I purchased tickets for an event…

I purchased tickets for an event through Viagogo and never received the tickets.
As a result, I was unable to attend the event.

I contacted customer support several times, but they refuse to issue a refund, claiming there is a dispute with the payment provider (Klarna).
This dispute was not initiated by me and exists only because Viagogo failed to deliver the tickets.

Final outcome:

No tickets

Missed event

No refund

Money blocked for weeks

I also suffered additional losses for flights and hotel booked to attend the event.

Very frustrating experience.
Lack of responsibility and no solution when the service is not provided.
I do not recommend buying tickets from this platform.

20 November 2025
Unprompted review
Rated 4 out of 5 stars

Everything was perfect

Everything was perfect.
- The fact that the tickets are sent last minute should be mentioned better!
- We got the tickets among the opposite team supporters…

14 December 2025
Unprompted review

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