viagogo Reviews 

8,460
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers had a great experience with this company, often finding the platform extremely reliable. Customers frequently mention that the website features an intuitive user interface and that the purchasing process is remarkably quick and straightforward. Many consumers appreciate the seamless ticket transfers and express how happy they are to attend unforgettable live concerts and sports events. However, some customers also noted issues with the high prices and excessive administration fees added to the original ticket cost. People frequently experienced considerable stress regarding delayed ticket deliveries or missing transfer links right before the start of the events. A few reviewers were dissatisfied when their seats were changed or when they received no ticket at all.

What people talk about most

Order

Users describe ambiguous interactions with order experiences, as reviews are heavily divided regarding... See more

Price

Customers consistently note ambiguous experiences with price, as opinions regarding costs vary widely among... See more

Website

Reviewers mention mixed feedback about website experiences, with many expressing satisfaction regarding the... See more

Service

Customers had ambiguous experiences with service, as many reviewers praised the fast ticket delivery, helpful... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the purchasing and mobile... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experiences was seamless. The only thing I felt could have been better is the processing fee as it almost equal to the actual ticket price

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more


Company details

  1. Event ticket seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(8,460)

1,103 reviews in the last 12 months

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Rated 4 out of 5 stars

The venue was relatively small

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewing conditions detracted from the enjoyment.

15 July 2026
Unprompted review
Rated 4 out of 5 stars

IIt was a good communication with Viagogo, by chat and by phone because i had a problem with my tickets i thought, but apparently there wasn't a problem.

I had an issue with my tickets for TML , i received an email from UPS that my tickets were delivered in a UPS delivery point but apparently it was a mistake from UPS, because Viagogo phoned me that they never work with paper tickets, just bracelets ( i received my bracelets before) So i had a lot of stress but Viagogo solved the problem, it was a good communication!!
Only the price i payed was very high, when you know what a regular ticket costs. The extra administration/tax cost from 99€ is to much to pay, but further it was a great experience! I'll recommend Viagogo to everyone who can't order any tickets from TML account.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I was a little worried because I had…

I was a little worried because I had seen both good a bad reviews, but I bought my ticket with risk and faith and it truly paid off. I got my tickets 2 days before the concert and once there I got to sit front row and saw every single singer, had an amazing experience!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Duran Duran tickets

The site was really easy to navigate to see and understand what seats were available, last minute, for a Duran Duran concert in Verona. Payment and confirmation of e-tickets was straightforward. The only slight issue was that the additional admin/booking fees were not clear, which added approx £30 to the transaction.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

It worked !!!!

I was so stressed since I didnt know if it's an authentic ticket or not. And If it was was it sold to others.
But hey it worked !!!! It was the most amazing BTS concert ever !!!!!! And i only paid 10€ of taxes and the ticket was only 3€ more than the price on ticketmaster (wish they had a system to change the barre code)

18 July 2026
Unprompted review
Rated 3 out of 5 stars

Communication & price

Viagogo did not inform me when my original purchased ticket had a problem, it was not until I was about to drive 6 hours to Berlin when I found out through the chatbot.
The process from then onwards was smooth but I might not have realised until arriving at the venue by which time it might have been too late.

The fees are also astronomical, a ticket was advertised as €103 but by the time I paid fees it became €181 and these weren't added until the very last step.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

an extraordinary experience

Honestly, I was initially nervous about the tickets purchased through Viagogo, given that the event was in Madrid—3,200 km away from where I live—and I had already bought my plane tickets; but everything went smoothly, and I received the tickets three days before the concert.

10 July 2026
Unprompted review

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