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viagogo Reviews 

8,335
•
TrustScore 4 out of 5

3.8

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptionally smooth purchasing process, highlighting how quickly digital tickets are delivered directly to their personal accounts without any hassle. Consumers also appreciate being able to preview seating arrangements clearly, noting that accessing venues on the day of the concert goes entirely as planned and without trouble. Some reviewers were not happy with the expensive additional service fees and extremely high ticket prices compared to the original face values. Others additionally noted significant stress and anxiety caused by delayed ticket delivery or uncertainty about receiving valid entry codes before the show starts.

What people talk about most

Order

People report ambiguous experiences with order. Many reviewers praise the fast and seamless purchasing... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers found... See more

Website

Reviewers mention ambiguous feedback about the website, highlighting both smooth transactions and significant... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and convenient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more

Company details

  1. Event ticket seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.

Contact info

3.8

Great

TrustScore 4 out of 5

8k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(8,335)

1,001 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Was great ! I was nervous as I purchased world cup…

I was nervous as I purchased world cup round 16 a year in advance. Tickets were legitimately transferred through Fifa App from the seller a week before the match and Fifa communications started about the upcoming match. Like all passes, barcode activates once gates open. Our seats were great, even so high up ( which is what we paid for) but exceeded view expectations!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Initially

Initially, I had some issues because my ticket hadn't arrived. I contacted the Viagogo team, and they reassured me that everything would be resolved before the match started. They also said that if it wasn't, they would make sure I could enjoy the game. That made me very happy with my decision to buy my ticket through Viagogo.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Corrective experience

Last year we had an awful experience with tickets that were refused, so this year we had worries up till the last moment, but gladly everything was great and the concert was amazing.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the service!

Had a problem with the original ticket I bought. The Viagogo team solved this for me right away and provided me a refund. After purchasing a new ticket, it got transferred to my ticketmaster account within minutes after the purchase. Would recommend!

2 July 2026
Unprompted review

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