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viagogo Reviews 

6,198
•
TrustScore 4.5 out of 5

4.4

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the process easy, quick, and seamless, appreciating the smooth user experience and the ability to secure tickets. People also frequently highlight the excellent service, noting how their ticket orders were fulfilled and issues were resolved effectively, sometimes even for last-minute purchases. However, some customers also noted issues with their orders, such as tickets not arriving, being delivered very late, or receiving incorrect tickets for the event, date, or section. A few other people also felt that the pricing was unclear, with hidden fees and taxes leading to a final cost significantly higher than initially displayed. Additionally, some reviewers mentioned the website didn't always work great or lacked clarity regarding seller information and ticket transfer methods.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting a smooth and quick process,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, simple, and... See more

Service

People report positive experiences with service, often highlighting seamless transfers and smooth processes... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be excellent,... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers reporting a great overall experience,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent abo... See more

Rated 5 out of 5 stars

I was a little scared to use a resale platform but a friend recommended it. My friends and I were able to buy tickets last minute to see Bad Bunny in Paris, it was great! The tickets were sent promptl... See more

Company details

  1. Events & Entertainment

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(6,198)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I heard some people had bad experiences…

I heard some people had bad experiences but I guess it depends on the seller not the app, and viagogo has the guarantee that at least you get your money back! Fortunately for me everything went smoothly! I would advise everyone to only choose tickets that you can download instantly so you can have time to complain if something goes wrong, and if it goes right then great!
BTS was wonderful!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I was so sad for loosing the…

I was so sad for loosing the ticketmaster war for BTS tickets, I was loosing hope actually... I already had looked at viagogo for tickets but I was so scared, until I risk it all and went for it, and in the end it turned all great for me!!! It was an easy process, simply and quick, and I was very happy to got it and to have the opportunity to see BTS live!!! In the future I will use viagogo for sure!

27 June 2026
Unprompted review

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