VictoriaCars Reviews 

465
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency and reliability, with many appreciating the smooth and quick pick-up and drop-off processes, including efficient shuttle services. People often highlight the clean, modern, and well-maintained cars, finding them of good quality. Prices are frequently competitive, with many reporting no hidden fees, and the staff are often described as friendly, helpful, professional, and polite. However, some customers reported issues with unexpected charges for alleged damages, especially when cars were not inspected immediately upon return. A few people also experienced delays or unexplained withholdings with deposit and fuel refunds.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the friendly, helpful,... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff as friendly,... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising competitive pricing, reasonable... See more

Product

People report ambiguous experiences with product quality and condition. Many customers praise the cleanliness... See more

Refund

Reviewers mention ambiguous feedback about refund experiences, with some customers reporting prompt and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open... See more

Rated 4 out of 5 stars

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. Tha... See more

Rated 4 out of 5 stars

Staff are very helpful. Have used Victoria Cars a couple of times for rentals so far. No hidden fees. They were a recommendation by a friend who travels regularly to Spain, and I wouldn't use anyon... See more

Rated 3 out of 5 stars

Customer service at Alicante pick up & drop off very good. Head office not so good ,you wait a long time approx 19 days before you get your deposit & petrol money back. Other car hire companies hol... See more


Company details

  1. Car rental company

Written by the company

Car hire company with offices at Alicante and Valencia airport and Calpe. Free car hire delivery to any hotel in Calpe. Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.


Contact info

3.8

Great

TrustScore 4 out of 5

465 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(465)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Victoria cars for nearly 40…

I have used Victoria cars for nearly 40 years and seen them grow.The service is always excellent, cars are great condition and low mileage and new models.Price is always good.Highly recommended.
Duncan Watson

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have now rented a car from Victoriacars more than 10 times – no other rental company does it better.
Friendly staff.
Good value for money.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Stay away from them! I've been renting cars all over the world and this was worst experience. First experience was already odd - i had to call them 3 times before a bus to the airport arrived (other companies there had already picked their clients' twice at least in a meanwhile). Then it was only worst they offered a car on a their page for fixed money. When i came they're trying to force me to pay an insurance which is more expensive than a car rental and they refused returing the deposit claiming that they found new damages (i shall say scratches at the areas like inside wheel arch) after a full week from the moment I retured the car! They refused to check it in the moment i was returning the car and refused to pay the deposit back - unfortunately i couldn't do anything because it was not a blocked founds on my card i could ask bank to reject/release. This is fraud! I am sure these scratches either existed begfore (especially after what i saw when picking up a car - i had to pin point pre-existing scratches and damages myself - as all was ok by the guy doing inspecion) or were caused after i returned the car. These scrates which they found (after a week of keeping the car or maybe even renting it) not precisely marked on the pick-up protocol in their opinion are worth over 1000EUR, whern in fact it's not more than 100EUR to repair them if they wanted. Moreover - when i returned the car and was waiting on security checks they called me 20 times to shout on me that i stollen the signal light, which i told them i didn't touch and shall be in front of passanger where the guy put it. Yeah - they found it after they boddered me for 1hr and made 20 calls. I am wondering if there is any formal institution i can send my complain to and aks them to check their practices. This is simply unacceptable behaviour.

15 February 2026
Unprompted review
Rated 4 out of 5 stars

The whole experience was pleasant and courteous.

The whole procedure from being collected from the airport, collecting the car, returning procedure and any guidance needed was delivered courteously and promptly. I was pleased with the service. I have used Victoria Cars in the past and will use them again, if required.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Victoria cars in Alicante very…

Victoria cars in Alicante very unprofessional service after returning the car
Waiting 3 weeks for deposit and petrol money(on return I was told by employee that car is ok and deposit and petrol money will go back on my credit card)and learning about small mark 2 weeks later and €65 deducted after returning the car in perfect condition
Never again

22 October 2025
Unprompted review
Rated 5 out of 5 stars

All really well organised

All really well organised, speedy and efficient. The first car we hired wasn’t to our liking, they simply let us change it. Great service. The best we have ever experienced in 14 years of hiring cars in Spain

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Used Many Times

I’ve used Victoria Cars many times over the years and the service is always great. One year we had a small accident in a town and within an hour a truck arrived with a replacement car and took the damaged one away. Office staff always friendly and efficient no matter the time of day. Would 100% recommend

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Paid full insurance

Paid full insurance, but was charged for a mark on the car when I returned it. Also filled the car full with petrol until overflowing, when asked where I filled it I was charged €12 or something for the distance. I paid an exceptional high amount to have the car fully insured for the week, but that didn't matter. Would not use Victoria again, they try to get additional costs from you when returning car....

3 January 2026
Unprompted review
Rated 5 out of 5 stars

I've been using your company's services…

I've been using your company's services for the past six months and have been very satisfied. The cars are in excellent condition, the car is always the one I chose or a better one, and the prices are reasonable

15 January 2026
Unprompted review

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