VictoriaCars Reviews 

Avoid at all costs. Having returned our car to Alicante airport. I was keen to ensure that the car was checked over by the staff. I was originally told that it would be checked over by the persons manager when he returned to work (we were dropping off out of hours) I insisted that the car was checking and the man behind the desk begrudgingly came outside to look. It was confirmed that there was no further damage to that already marked on the sheet when we collected the car. 4 days later I have received an invoice (deducted from my security deposit) for “damages” the email they have sent refers to pictures that they have allegedly sent with the invoice. There are no pictures. Fortunately, I took a video of the car upon return but currently they are not responding to my emails. I am also even more concerned that they are auto generating positive Trust Pilot comments at the time of booking using our contact details. Fraudulent activity.

They are scammer. 0 star.
They tell you all is ok when return the car and charge you a fews days later for damages.

Returned our car at Alicante and one of the staff checked it over with me and passed it. 3 days later I get a bill for damage that wasn't there in return . Scammers ! AVOID!

Avoid Victoria Cars Alicante – Scam Tactics

I was told my deposit would be refunded within three days, but after 16 days of silence, I received an email charging me €150 for damage that was already marked on the check-out report. When I returned the car, their staff inspected it and confirmed there was no new damage.

This is a classic scam tactic — no warning, no proof, just a surprise charge weeks later. Dishonest and unprofessional. Avoid Victoria Cars in Alicante at all costs.

We chose VictoriaCars as we'd used them previously for car rental in Alicante & had a good experience with no problems. But sadly not on this occasion. On returning the car, the man checked the car to make sure we had refueled & assured us that everything was fine & that our deposit would be returned within the next few days.
However 4 days later when we'd returned home to the UK, we received an email from VictoriaCars informing us of supposed scratches on the car & that an amount had been deducted from our deposit. We can honestly say that there were no scratches that we were aware of that occurred during our rental period. There were many scratches on the car when we picked it up & they weren't all marked on the rental agreement form. The photos which VictoriaCars sent showing the supposed damage, show one white mark which looks like it could be bird poo which was about an inch long & then a second slight mark about the size of a pen top. We can't understand how a company can come back to you 4 days later with supposed damage. We believe this to be a scam!
We sent several emails to query the supposed damage but got no response.
We certainly won't be using VictoriaCars again & would advise others to avoid!

We had a great experience with Victoriacars.

After being blackmailed for an insurance of 200 euro or a 3000 euro deposit by another company, we ended up finding a deal with Victoriacars where everything was included for almost the same price as the insurance extotionists. They delivered the car where we were staying and I could deliver it at the airport in Alicante.

The car we had broke down the day before we were leaving, but we had a new car delivered 30min after we called. Outstanding service in my opinion.

I would highly reccomend them

If I could give this company 0 stars I would. They let the battery on the car run flat and then demanded money to replace it. Furthermore, broke their contract / written agreement of a 300 euro charge. For no reason whatsoever demanded 400 euro. Avoid this company at ll costs. FRAUDSTERS, CHEATS, COWBOY OPERATION. Should be investigated immediately

I returned the car and whilst they checked it they would not refund my security deposit saying it will be dealt with on Monday. A few days later I got my refund less 50€ no explanation beforehand.
When I challenged it with them they said I had scratched the door handle. Of course I challenged it with them asking which door handle because I had taken photos when I dropped it off. They could not or would not provide it and after many emails I reported it to my credit card company and today the money back.
Clearly they could not support their claim.

Everything ran smoothly from start to finish. Car was lovely, clean and the odd scratch was noted by David, who speaks fluent English and Spanish, when he dropped it off. It was delivered and collected from our hotel, The Cap Negret, and reception booked it for us and said they had had no problems with the company for the 7 years they’ve been using them. Petrol deposit 75 euros (just over £64) was returned to our bank account within a week. Would definitely use again.

I don’t have the same experience like other people. I hired a car at Valencia airport. Fast shuttle (little bit slower if we came back), decent car, and no problems with the money. Offcorse many people that are complaining doesn’t take a full insurance at the company, that’s asking for trouble. I always take the rent and the full insurance @the company and not another website. Well get back the fuel deposit, our experience was ok. So next time we maybe take the same company again. For our next vacation the price is a little higher than RecordGO, but you can sleep on you’re 2 ears, Victoriacars is a decent company. I’m happy with them…

They deducted €10 from the fuel deposit for no reason whatsoever as I filled up the car less than 1Km from thier Alicante office, I know it's only €10 and people had worst experiences but it's the principal.

This company is fraudulent.

I returned the car with NO damage FULL on October 5 2024. I waited for almost 50 minutes to be told "oh the queue is too long, give me the keys and your fuel receipt (yes I had to prove the amount of petrol filled within 5km of the airport) and you can go"

October 8, I get this mail telling me I damaged the car and they were deducting money from my deposit. There was no damage to that car. It was minded for the 3 weeks I had it so I wouldn't have to go through this absolute nonsense.

1st January 2025, I am yet to receive a follow up from my two email with regards to the unlawful deductions made to my deposit. It has been 2 months and 23 days and counting.

This car was returned FULL and my fuel policy was FULL to FULL. They have not refunded my full fuel deposit.

I requested a copy of their complaints procedure, which the are obligated to provide by law yet they have not fulfilled that request either

AVOID at all costs!

They were very busy when we arrived to collect the car, so there was a bit of a wait. It was dark and the car was parked in a space with other cars on either side. We were rushed, the person handing over the car barely looked around it and ran back into the office. When we returned the car they said we had caused damage to the front wheel trim. This wasn’t cased by us as we only drove the car to our accommodation and parked in a space with nothing else around it, no kerbs. I asked the Victoria car hire person, to look back at the previous car hire agreement to see if the damage was on there. He said he would. Once home, we were notified of a charge for damage. I have emailed Victoria cars requesting that the previous car hire record is looked at. They have not done this and have not responded. I advise taking your time on collecting your car, don’t be rushed and take plenty of pictures.

It was the second time that I have rent a car by Victoria Cars and I’m very satisfied. Nearly no waiting time by picking up
on the airport and also by bringing the car back. I had the 2 times a recent car and very friendly office people. I had a problem with my Iphone because my car didn’t accept my usb line to connect with Apple Car Play but I needed the newest one. By a visit in the Victoria office in
Calpe the manager was even so friendly going with me to the China shop nextdoor to chose the right one. I’m delighted of their service.

My problem started the day of pickup at Alicante Office. I refused to except their insurance as i have my own excess policy. Their body language and attitude to me changed in an instant. On showing me the car to rent they showed my every miniscule scratch / chip. It was at this point that i realised i was to have a bad experience with my return because any miniscule mark from road chippings were to classed as damage. Returned the car in the condition i received it, with a full tank of fuel. They refused to check the cars exterior for any new damage, chippings, OK d the fuel return. Said they would return my deposit 2-4 days. On returning home, my credit card had the security deposit withdrawn from day one, 900 euros, with a bank charge of £ 24. Still dont understand why they would need the money until returning the vehicle and having any issues. Five days later, had my deposit returned but 150 euros short. Showed me a photograph of a chip on the door sill, and it was miniscule. They have left me 150 euros, and £ 24 out of pocket all because of a refusal to take their insurance cover. A spiteful act, but if you read Victoria Cars reviews you can see that their practice is to steal money that isnt theirs. Avoid Avoid.

Still in dispute - with myself I think - as I e not had ONE reply followed up to my emails .
Same as all the other negatives on here - returned the car in the condition I took it , a few days later an invoice for damage that WASNT on the vehicle at return and told it would be “inspected “ when the boss came back ,outlaw outfit and totally disgusted with them .
AVOID. AVOID. AVOID

Fraudulent transaction claiming damage to the car.
We took video footage of the vehicle on pick up and drop off.
Claimed to be damage to the car but no evidence provided to back up accusations. Ignoring correspondence emails now.
Take heed, you will be a victim!
DO NOT USE!!

I hired a car from them for one month. On returning the car I was told that the supervisor was not there to check the car and return 1000 euros deposit. I took photos of the car and the petrol gauge to show I had filled up and no damage to the car. Two weeks later and they only partially returned the deposit deducting 170 euros. When I called them they fobbed me off with a number that does not exist and an email address that does not respond. I called again and again and was told maybe there was mechanical damage to the car and that’s why they deduct the money. It’s a joke that they think they can charge the customers for maintaining the mechanics of the car. AVOID THIS COMPANY LIKE THE PLAQUE!

Liars! Mentirosos! Lungner!
Be really careful when renting from them! The car was collected late at night and was all wet! You could not see anything- especially the tiny scratches that the car had! The car was unfortunately not prepared for us at all - the check engine light was on and there was no air in the front left tyre. Even after inflating I had to top up the air on the daily basis! Clearly the car not prepared for rental - smelly and dirty inside, with all the faults I mentioned!
All the marks were definitely there but were not visible at the time of the night with no light apart from your phone torch!

After returning the car I asked the staff if they want to check the car with me and I was told not to worry - this will be done later! I only drove the car to Gandia where I parked it on the private car parking, then back to the airport.
I rent the cars at least 4 times a year in Valencia airport and never had any issues with any other rental agencies! It was the first time I rented from them and will never do that again!
They charged me for all the scratches 250 euros! They also charged me for the missing petrol and I had filled the car in to full 500 meters from their office! I have all the receipts to prove it but they do not care! They did not even reply to my email! Believe me these people are liars so you were warned! It is all because I told them I did not need their extra insurance!!!! You are welcome to contact me for more details if needed.

Please see the pictures - these have been tiny marks from years of use!

Victoria cars charged me for damage which was not on the car when I returned it. I asked them to check the car and they said "don't worry" they would check it later. I trusted them but after a couple of weeks they charged my card for damage.