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Victory Cruise Lines Reviews 69

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and efficiency, making interactions pleasant and professional. The service provided is frequently highlighted as excellent, with many appreciating the personalized attention and smooth execution of tours and activities. Reviewers also consistently commend the high quality of the food, noting its variety, presentation, and ability to cater to special dietary needs. However, some people mentioned that the rooms were small, and some found the bathrooms to be really small. A few other people also felt that the practice of staff saving tables in the dining room limited their seating options.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the attentive and efficient staff who... See more

Quality

Users describe positive interactions with quality, particularly praising the food as very good, excellent,... See more

Product

Clients share positive opinions on product, particularly praising the food selection and quality, with many... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with some praising the elegant decor,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The best part of this experience is the team. Most everyone seemed happy to be there and extremely helpful. The addition of the Arts and Crafts teacher, Cindy and the Roads Scholar Speaker were pe... See more

Rated 4 out of 5 stars

The ship was clean, the food was good, and the staff was friendly and efficient.

Rated 4 out of 5 stars

The staff was excellent, serving great food even taking care of my special dietary needs. My waiter, Jeff, was very careful about serving me the items I could eat. Housekeeping was excellent,... See more

Rated 4 out of 5 stars

Cruise was great, crew was terrific, tours were good, food was very good. Precruise communication with Victory was extremely poor. Ship's crew and red shirts were terrific at correcting unnecessar... See more


Company details

  1. Cruise line company

Written by the company

Victory Cruise Lines invites travelers to explore North America’s most remarkable waterways aboard intimate ships designed for destination-focused discovery. Sailing the Great Lakes, St. Lawrence Seaway, Canadian Maritimes, and East Coast, our all-inclusive experience features a pre-cruise hotel stay, included shore excursions in every port, unlimited beverages, regionally inspired cuisine, and engaging onboard enrichment. Combined with personalized service and access to ports larger ships cannot reach, every voyage offers a deeper connection to the history, culture, and natural beauty of each destination.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

They made my birthday special

They made my birthday special, people assisted going in and out ship that we didn’t trip, waiters in lounge super nice, easier to get to dining room than on the fourth floor.
Enjoyed entertainment every night.

19 June 2026
Rated 5 out of 5 stars

great ship

great food, service and staff
and so was the entertainment
I can't think of anything that could have been better

19 June 2026
Rated 4 out of 5 stars

Fantastic & Very Safe Time !

The Educational briefings/talks on ship were extremely helpful. I was very impressed by your guest tracking system (card swipes & physical check lists)- to verify that no one was left behind while exiting & reboarding the ship. The captain was great (skill & personality) to be only surpassed by the crew and cruise staff.

19 June 2026
Rated 5 out of 5 stars

The ship was very clean

The ship was very clean. The room Stewart, SID, was great. The food selections were very good in both restaurants. The Waite staff helpful, courteous at all times. The entertainment was beyond FANTASTIC every night!!! SARA working in the bar(s) was the BEST. Kudos to her!! The excursions were very interesting.

19 June 2026
Rated 4 out of 5 stars

Pleasant cruise

Pleasant crew, food tasty, entertainment wonderful, cabin comfortable and well attended, most excursions met expectations. 2 excursions needed help.... Escanaba museums ridiculous - they should highlight their lighthouse instead. Person on our bus for museum of the great lakes did not know the area and just read us from printed papers about things not related to what we were seeing. Liked it better when we got to Toledo and were left to explore on our own.

10 June 2026
Rated 5 out of 5 stars

Best Cruise Ever!

Wow! What an amazing experience! This was our favorite cruise that we have taken and would go again tomorrow. The ports and excursions were so fun and very organized, thanks to the amazing, Wendy! Our dining experience was top notch. The food was so delicious with such a great staff to take care of us. Our most favorite part was Nicole, Sean, and Jeremy at 8:45 every night. What amazing entertainment and singers. I would love to have all of their music selections on my playlist. Putu, Sarah, Nancy, and Theresa knew us by name the first day and took such good care of us during the entertainment, at the bar, and at dinner. Our room was kept spotless by the caring, kind, and hardworking Sid. I also had so much fun joining the craft ladies led by Cindy and her sister. I brought home some pretty fun crafts to remember them all by. Captain Kerr was very kind and out and about a lot. Loved the tour of the bridge. Victory has a good thing going. They do a good job and they hire the best people! Thank you for an amazing time!

8 June 2026
Unprompted review
Rated 4 out of 5 stars

Cruise was great

Cruise was great, crew was terrific, tours were good,
food was very good.

Precruise communication with Victory was extremely poor. Ship's crew and red shirts were terrific at correcting unnecessary problems.

19 June 2026
Rated 5 out of 5 stars

We truly enjoyed our cruise on the…

We truly enjoyed our cruise on the Victory 2.
Wendy did a phenomenal job helping plan our excursions and reminding us where to meet and at what time. (Multiple times she printed our itinerary as I kept losing it. And always with a smile)
Sarah was the BEST! Always sweet and smiling. Great service! Manuel did a fantastic job freshening our room daily. Food was excellent and we enjoyed both restaurants. The band was excellent. Afternoon “seminars” interesting and informative. Really can’t think of anything that needed improvement!
And as a bonus we now have new friends and look forward to seeing them again.
Our room was flooded the second night out due to horrendous wind and rain. We were promptly moved to another room and the clothes that got wet were laundered.
We loved our Great Lakes tour!

19 June 2026
Rated 4 out of 5 stars

A lovely trip

The staff was excellent, serving great food even taking care of my special dietary needs. My waiter, Jeff, was very careful about serving me the items I could eat. Housekeeping was excellent, Enrique took care of keeping everything clean and it was so nice to have my bed turned down and ready for me. He also made sure that the chocolate treat was dark chocolate not milk chocolate. All the staff were friendly and polite.

The decor was elegant and homey, and there was a place for every need I might have. The entertainment was wonderful. I was so impressed with the talented trio who could deliver great music from classical to rock and roll. The "cooking contest" kept me laughing with their repartee, yet I also enjoyed watching the chef pull together a delightful entree, explaining the steps along the way.

The one thing I wish was presented differently was the map of channel 24. I would have liked references to the land locations we were passing. The captain made some references to some landmarks, but I wish the map could have shown them. I live on one of the Great Lakes and the land references would have been meaningful to me.

In conclusion, the overall experience was terrific. It was obvious that the Captain created a welcoming, relaxed, yet very professional tone that was contagious.

19 June 2026
Rated 3 out of 5 stars

Had a 4th floor stateroom and it had…

Had a 4th floor stateroom and it had only outside entry. Did not like that, weather was a factor. Room was small and shower smaller.
Staff was great, and food and included beverage was good and abundant. Excursions were well managed and guides were good.
Would not travel on Victory again because I did not like the boat.

19 June 2026

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