vidaXL Reviews 

I didn't know the bed would be in so many pieces I have never purchased a bed like this before the average person would not beable to assemble it was a 4ft bed base in green velvet.

Resolved my issues with no quibble! Swift, courteous and pragmatic. Thank you very much.
The customer service has been excellent

Garden coffee table came quick and was easy to assemble, does the job!

The process went smoothly from ordering to delivery. The product is of excellent quality with comprehensive and understandable fabrication instructions.

The cabinet looked lovely. It arrived well packaged and was easy to put together with the pieces fitting well and no missing parts. However each main panel had a noticeable split in in. Not a manufacturing fault per se rather the wood used on the doors and drawer front had dried and split. I treated the wood with a wax oil to protect it and add some much needed finish. Disappointing for the money as overall it is a nice piece of furniture. I decided to keep the item as it is not in a prominent place but overall i cant recommend it as quality control appears to be lacking.

Due to the item being delivered to an unknown address they were exceptional in sorting this problem out and a new set of sliding fly screens were delivered promptly without fuss, I would highly recommend this company

The delivery schedule was not as described. The customer support cut off from my chat three times and the product is very poor quality.

Easy to order items. up to date details on delivery items always delivery on date and time given well packaged no damage highly recommended

Item was late to start with, tracking didnt work, robot didnt understand when i tried to report the problem, I was just told to wait another week or contact the carrier - there were no contact details for the carrier and no way of getting through to a human, all the responses were automatic and useless. You should monitor your own carriers not ask the customer to do it. Still waiting for a replacement - I hope this one is not smashed
very bad experience will never buy again from you.

The items were brilliant quality

I have asked for vidaXL, who appear to be a very good and reliable company, to send me a pack of fixing screws missing from a product box. As is fairly typical its chatbot started well but then it hit a roadblock off its own making when it began going round in circles chasing its own tail. All I wanted was a missing pack of fixing screws. When I asked to speak to a human matters went from bad to worse. So I gave up after 20 minutes after getting nowhere.

I ordered a corner desk, it arrived early, construction wasn't as hard as others to put together, meets my needs overall happy!

ordered 2 planters one came with out base piece, emailed company to be told they don’t have it and i could have £10 back?! they cost me over £40 and was useless with out the missing piece?! ordered again stupidly as i now had one so needed matching and low and behold same thing happened?! it’s £7.99+ to return anything to them! avoid at all cost the customer services are unhelpful and they clearly know they are sending incomplete items out with high return costs! awful company

Terrible customer service, terrible returns processes. Products are also pretty terrible.

Should probably avoid.

Wouldn't recommend at all. the items are hilariously undersized almost comically if youre a dwarf or a double knee amputee you'll be fine . although the dimensions are on the website theyre grossly misrepresented by the images on the site. spend a little more money and go to ikea. the chest of drawers I bought wouldn't even fit 4 t shirts in

I did order 2 of the chest of drawers and while I feel I was reasonable in not asking for a refund on one id built up ( and laughed at ) i had another that is brand new sealed that I had brought home from my house in scotland down to Yorkshire for potential collection . I was told that they would not accept a return. tbh I wouldnt want it sending back either its a pile of garbage . again I reiterate go to jysk or ikea instead

I recently bought some garden lights and found one was not working. I contacted the number provided by Amazon and spoke to a very helpful man who said he would pass my concerns on. I was contacted straight away by vidaxl and they have been more than helpful and extremely prompt in responding to my concerns. 10/10 for customer service.

Easy website to navigate,easy to order and pay for products and quick delivery. Product was reasonably well made.it arrived as a kit but both panels were easy to put together.just ordered another 2 panels to complete the job.

Really good looking bench at a good price. It is hard to find bamboo benches so thank you VidaXL, my Japanese Garden is now complete.

I was going to write this but so many identical issues, so i will just copy and paste this persons complaint. I ordered an item that the site promised would arrive within "2 to 4 days" (and the invoice even states "3-5 business days"), yet the whole process was a masterclass in shifting expectations and evasive customer service. Tracking showed the parcel had not even been received by the carrier, yet vidaXL told me it had "left our warehouse and is now heading to the carrier" — a claim that felt designed to reassure rather than inform. When I pressed them, their reply leaned on the familiar excuse that "tracking information may not update immediately" and asked me to "allow some additional time", which did nothing to explain why a guaranteed delivery window had already been missed.

Customer service repeatedly skirted the core issue. After I pointed out the conflicting delivery promises and that Evri “do not deliver on a Saturday,” the response offered only that they had "contacted the carrier through their webform" and would be "happy to follow up further on your behalf" if there was no progress — hardly the proactive resolution I needed when the item was required by a specific date. They even told me to wait until "after 18 August 2026" before contacting them again, effectively shifting responsibility back to me.

The result is clear: vidaXL’s advertised delivery windows are unreliable, their tracking explanations are inconsistent, and their customer service replies are full of polite deflection rather than concrete action. If you need an item by a set date, don’t rely on their stated "2 to 4 days" / "3-5 business days" — the delivery time fluctuates, and you’ll likely be left chasing answers.

So, my first issue is there's absolutely no notice on when the time slot for delivery will be. You get told it's on its way with no option to rearrange. Totally useless when you work full-time. So it was left in my bin cupboard with door wide open as items far too big. Secondly, the instructions are useless. Zero markings on any of the panels. Screws all in one box with minute difference to the size, so I spent longer differentiating them. The quality was good for the price. Time will tell there. You really do need to improve the instructions and offer more choice of delivery slots. So for me personally, I'll not be ordering from you again on those points made.