The cabinet looked lovely. It arrived well packaged and was easy to put together with the pieces fitting well and no missing parts. However each main panel had a noticeable split in in. Not a manufact... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely chest. Just what we wanted. Delivery communication was scant. Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack... See more
Company replied
Product availability and price are good. Very very bad customer service policy, not the staff. No changes, cancellation allowed. If you want to change something after ordering, you have to complete th... See more
Company replied
Delivery timeline is complete farce! Said 2-4 business days in big black bold writing . HOWEVER goods didnt arrive in that timeline. When challenged VidaXL said shipping times displayed on webs... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with quality
Had an issue with quality, handled it well . Kept in contact throughout the issue both agreeing on our come so improvement from the start
21 August 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for updating your experience.
I appreciate your comments regarding how the matter was handled and the communication provided throughout the process. I'm pleased that we were able to stay in contact, discuss the available options together, and reach a resolution that worked for both of us.
Thank you for giving us the opportunity to address your concerns and for acknowledging the improvements made along the way. Feedback such as yours is greatly appreciated.
Kind regards,
Tanya
vidaXL Webcare Team
standing bar table
The Good: keep you updated about your delivery.
The Bad: very flimsy assembly parts,
do not align properly have to use a hammer.
Corner of the top table scratched.
The worst: need help with customer service? don't bother no human to answer.
very disappointed.
UPDATE: The company is now reaching out trying to "investigate the issues" to assist me. If you were truly eager to help, you should have been available when I was actually struggling to build the table and desperately trying to reach customer service. Offering assistance now is too little, too late. Because of your complete lack of support, I was forced to force it together myself—damaging the table in the process with a hammer and a drill.I do not want a refund, I do not want a replacement, and I do not want your sudden customer service. You did not care when I was a customer in need; you only care now because your reputation is public on Trustpilot.
7 August 2026
Unprompted review
Reply from vidaXL
Hi Mam,
Thank you for taking the time to share this additional feedback.
We are sorry to hear that your experience left you feeling unsupported at the time you needed assistance most. We understand your frustration and appreciate your honesty in sharing how this experience affected your view of our service.
We reached out privately in an effort to better understand your concerns and explore possible ways to assist; however, we respect your decision not to pursue the matter further.
Thank you for bringing your experience to our attention. We wish you all the best moving forward.
Kind regards,
Tanya
vidaXL Webcare Team
Instructions difficult
Good experience,quite difficult to follow instructions, but once I got the hang of it.
I suggest an online video on youtube
14 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your feedback. We are pleased to hear that you had a good overall experience, although you found the instructions difficult to follow at first. We appreciate your suggestion for an online assembly video and value your feedback.
Kind regards,
Elyn
vidaXL
The quality is complete horror
This is the first time I've met such a terrible service, they sent a bad product, and the compensation is 6 £, it's not even enough to send back, even though it's not our fault, and this you sent shitty goods.
20 August 2026
Unprompted review
Reply from vidaXL
Hi Ljusy,
Thank you for sharing your experience.
I am sorry to hear that you were disappointed with the quality of the product and the resolution offered. We previously reached out to gather additional information so we could review your concerns further; however, we have not received a response.
Should you still require assistance, please feel free to contact us at feedback@vidaxl.co.uk, and we will be happy to review your case and see how we may help.
Kind regards,
Tanya
vidaXL Webcare Team
Wood effect units
Ordered 2 bathroom units speedy delivery, fairly easy to assemble and they look fab in my newly refurbished bathroom
6 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your lovely review. We are delighted to hear that the bathroom units arrived quickly, were fairly easy to assemble, and look great in your newly refurbished bathroom. We hope you enjoy them for a long time.
Kind regards,
Elyn
vidaXL
Do Not buy folding garden chairs from VidaXL
Do Not buy folding garden chairs from this supplier. The quality is dreadful. The assembly instructions are next to useless and they are without doubt the most uncomfortable chairs known to man. Once assembled they do NOT fold up properly and unless modified, never will. They are only fit for fire wood. What a total waste of money. To say they are easy to assembly is just a lie..!!
20 June 2026
Unprompted review
Reply from vidaXL
Hi Kevin,
Thank you again for sharing your experience.
We are sorry to hear that the chairs did not meet your expectations, particularly regarding the folding functionality, assembly process, and overall comfort. We reached out directly to better understand your concerns and explore possible solutions, but unfortunately, we have not received a further response.
Should you wish to discuss the matter with us in the future, please know that we remain available and would be happy to assist.
Kind regards,
Tanya
vidaXL Webcare Team
Dangerous item, injury, and a fake "ghost refund" loop
Completely appalling customer service and operational follow-through. When an issue arose, I was sent a collapsing, unsafe piece of furniture that injured me. They tried low-balling me to either keep it or dismantle it and send it back for a full refund. Mind you, this item was a hazard, it was collapsing, and I have conditions which I clearly stated.
After I escalated this, they claimed a refund had been processed on their end, but provided zero transaction reference numbers or proper proof to my card issuer. Weeks later, my bank confirmed no funds or valid credit transaction ever cleared. Dealing with their automated chatbots and lack of an actual paper trail forced me to raise a chargeback just to protect my money.
vidaXL took zero accountability, failed to acknowledge or make reasonable adjustments after knowing my conditions, and tried to gaslight me through over two long weeks of back-and-forth. This is now in my credit card's hands; my bank recently updated me saying that vidaXL responded to the refund request but failed to provide sufficient evidence to support their claim, so the chargeback is holding firm. Buyers beware!
26 July 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your feedback.
I am sorry to hear about the concerns you have raised regarding the item received and your overall experience. I understand from your comments that this situation has been frustrating and disappointing.
After reviewing the matter, I can see that assistance has already been provided regarding this case. Should you require any further support, I would kindly ask that you contact our Customer Service Team through the DIY at B&Q messaging system. This will allow us to securely access your order information and review the matter with the full case history available.
Please send us a message through your DIY at B&Q account, and a representative will be happy to assist you further.
Thank you for your time, and we look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
Good product, good delivery - great dxperience!
Had a really good experience - fast delivery left in my safe place. Product is good, all pieces were there, easy to assemble. Would buy again!
6 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your excellent review. We are delighted to hear that you had a great experience with the fast delivery, complete product and easy assembly. We truly appreciate your recommendation and would be happy to welcome you again.
Kind regards,
Elyn
vidaXL
Took a while to build
Took a while to build. Could have done with better instructions. Perhaps have little round stickers with a, b and c on etc.
Apart from that's a very nice bed.
17 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are happy with the bed and appreciate your comments regarding the assembly instructions. Your feedback is valuable and will help us improve our products and instructions.
Kind regards,
Elyn
vidaXL
Delivered quick enough with good…
Delivered quick enough with good packaging. The wheelie bin storage grey 240 litres was hard to put together in part taking a few hours. There was scratches to the handle and the top on arrival which was frustrating. It gives washing machine vibes in the garden, so wish I did not buy. Husband doesn't like it either.
5 August 2026
Unprompted review
Reply from vidaXL
Hello Kelly,
Thank you again for sharing your feedback.
I'm pleased to hear that your order arrived promptly and was well packaged. However, I'm sorry to learn that the assembly process was more difficult than expected and that the item arrived with scratches on the handle and top surface.
We reached out to you directly and followed up to better understand your concerns and explore how we might assist, but unfortunately, we have not received a response.
Should you still require assistance, please feel free to email us at feedback@vidaxl.co.uk and we will be happy to review the matter further.
Kind regards,
Tanya
vidaXL Webcare Team
Good value for price
The chairs arrived quickly and are comfortable. They weren't the easiest to put together and were definitely a 2 person job. One of the frames was a bit out of shape and it was very difficult to put that chair together and one of the screws would not go in fully. Still they are great value for the price
30 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your feedback. We are pleased to hear that the chairs arrived quickly, are comfortable and offer great value for the price. We also acknowledge your comments regarding the assembly and the issues with one of the frames.
Kind regards,
Elyn
vidaXL
Great product and customer service
After successfully ordering two black aluminium and textilene garden chairs , which are excellent, on revisiting their website I noticed a package of 4 chairs which appeared identical at a reduced price. Unfortunately on delivery there was several issues with the four chairs and I contacted customer service online . I was apprehensive as initial contact was with a bot but was then transferred to a person who after explaining the issues agreed an immediate refund which went back onto my account. So I’m very happy with the overall experience with Vida XL and can highly recommend their product and customer support. Well done guys . AJ
17 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience. We are delighted to hear that you are happy with our products and customer service, and that the issue with the chairs was resolved to your satisfaction. We truly appreciate your recommendation and kind words.
Kind regards,
Elyn
vidaXL
Zero Stars - Appalling
It is now 8 months that I have been chasing VidaXL to return the payment I made for goods that were never provided. Simple really, they have the money and have not provided the goods - give a refund! I also have sent them proof from the bank of the full transaction and tracing details that they said they needed - but still no refund!. All they can do is bury their heads in the sand and avoid dealing with the matter. Never use this company, they are incompetent and fraudsters
6 August 2026
Unprompted review
Reply from vidaXL
Hi GAB,
Thank you for taking the time to share your experience. I am very sorry to hear about the ongoing difficulties you have faced regarding the payment for goods you did not receive. I understand how frustrating it must be to have been pursuing this matter for such a long time and to feel that it remains unresolved despite the information you have already provided.
I would like the opportunity to review this matter further and see how I can assist. As I have been unable to locate the necessary details from the information available, I have contacted you via Trustpilot requesting additional information so I can investigate this thoroughly.
I appreciate your time and hope to hear from you soon.
Kind regards,
Tanya
vidaXL Webcare Team
Zero customer services.
I wanted to return/exchange my item and it was impossible. The online bot was really unhelpful so I did an online form where customer services are supposed to contact you within a short timeframe. They didn’t, so I ran out of time.
As you can guess I had to keep the item because I couldn’t return it.
I would not recommend this company at all.
18 July 2026
Unprompted review
Reply from vidaXL
Hi Jo,
Thank you for sharing your experience.
I am sorry to hear that you encountered difficulties when trying to arrange a return and that you did not receive the support you expected at the time. I understand how frustrating it must have been to feel that your request was not addressed and that you were left with an item you no longer wanted.
I appreciate the opportunity to review your concerns with you directly, and I am pleased that we were able to reach a resolution. Thank you for your patience and cooperation throughout the process.
Your feedback is valuable to us and helps us identify areas where we can improve our customer experience.
Kind regards,
Tanya
vidaXL Webcare Team
Delivered quickly and I was kept…
Delivered quickly and I was kept informed. I would say the log store is quite lightweight, really not that strong, and the screws were too short, the holes often needed enlarging - so hard to assemble. However it is now in place indoors and will serve its purpose as long as the logs are not too heavy, I guess. Chinese manufacture I believe?
23 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your feedback. We are pleased that your order was delivered quickly and that you were kept informed, while we acknowledge your concerns regarding the product’s strength, screws and assembly. We would be happy to assist further, so please contact us at feedback@vidaxl.uk.
Kind regards,
Elyn
vidaXL
VidaXL are a good company
VidaXL are a good company. Their awning arrived promptly as specified in the online info . The instructions require concentration, very similar to an IKEA build. My awning was 3.5 metre wide and 2.5 deep. The skills required are for a semi-skilled builder familiar with figurative drawings rather than text. He took a day to build it and then two of us were needed to lift and fit into place. The builder felt that an additional bolt on each side of the mounting into the wall would give 100% guarantee that the awning would not detach from the house wall. When completed I was very pleased - after paying the builder and still feel this awning is fabulous value for money. The motion is smooth and the design is attractive and the solar lights are a nice bonus. all in all , a great success, with the one caveat that this is not a DIY build and fit, professional help definitely beneficial
14 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed and positive review. We are delighted to hear that you are pleased with the awning, its design, smooth operation and solar lights, and that you found it to be great value for money. We truly appreciate you sharing your experience and helpful feedback.
Kind regards,
Elyn
vidaXL
Kept fully updated on progress
Kept fully updated on progress, nice product and good price.
4 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We’re pleased to hear that you were kept fully updated, and that you’re happy with the product and its price.
Kind regards,
Elyn
vidaXL
MISLEADING DELIVERY TIMESCALE
Delivery timeline is complete farce! Said 2-4 business days in big black bold writing . HOWEVER goods didnt arrive in that timeline. When challenged VidaXL said shipping times displayed on website are for "reference only and ACTUAL times are dependant on warehouse shipping time and carrier transit time"
SO WHY LIE? WHY MISLEAD? STATE THE TRUTH.
I had a person booked to build the items and had to cancel and pay their costs.
7 August 2026
Unprompted review
Reply from vidaXL
Hello Bernie,
Thank you for taking the time to share your experience. I'm sorry again for the frustration caused by the delivery delay and the inconvenience this created, particularly as you had already arranged for someone to assemble the items.
I completely understand your concerns regarding the difference between the expected delivery timeframe and the actual delivery experience. Thank you for giving us the opportunity to discuss the matter directly and for your patience throughout our correspondence.
I'm pleased that we were able to review your concerns and reach a positive conclusion. Should you require any further assistance in the future, please feel free to contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL Webcare Team
Delivery was as expected
Delivery was as expected. The screen is a bit flimsy but adequate.
4 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your feedback. We’re pleased to hear that the delivery met your expectations, while we’re sorry that you found the screen a little flimsy. We appreciate your honest feedback and are glad that it was adequate for your needs.
Kind regards,
Elyn
vidaXL
I ordered a couple of units to hold my…
I ordered a couple of units to hold my vinyl collection which I pulled back out of the loft after over 20 years. Absolutely love them & was kept frequently updated with transition updates & a delivery date & time slot. It all went perfectly 🥰
1 August 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We’re delighted to hear that you love your new storage units and that the delivery updates and service met your expectations. It’s great to know that everything went perfectly.
Kind regards,
Elyn
vidaXL
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