Villager Jim Reviews 

The service from this company is exceptionally good and my sun catchers are beautiful .a big thank you to Jo for her help and keep up the good work .I will be shopping with villager jim again .

Very disappointed with the product I purchased, described as a "Snow Globe Decoration" definitely NOT a snow globe as its flat, very expensive and not worth the money...

Very disappointed, ordered a present for my son who had just lost his dog. After two weeks hadn't recieved it so contacted the retailer who promised to send out another one first class post, after another week still didn't recieve anything. No apology or anything, Very poor customer service, will not use again.

Ordered a sympathy gift for a friend..after over a week still not sent. Emailed and advised they had been ill so hadn’t posted. Asked to guarantee delivery within two days and they could not. Originally only refunded me the small charm £4.99 but ordered slate heart also £14.99 plus postage. After stating they had posted I pointed out that the Royal Mail tracking code showed they hadn’t! Finally refunded all but still down a sympathy gift. If you want something time sensitive then don’t use this company!

Brought one of the worktop savers, I have e had these before and been very pleased with them, however this one the glass is textured resulting in the picture being distorted, the glass has always been smooth in the others so the picture shows clearly - which is exactly what U want with villager jim images. Also I don't think it's going to be very hygienic due to food getting in the ridges. By the time I paid return postage & 10% restocking fee not worth sending back but very disappointed and not something I would recommend others buy

Disgusting customer service. No empathy with the customer. Lied about what was in the description of the item, they updated it to suit them. Trying to make me look foolish!!
Will never purchase from them again.
What should have been a special reminder of my labrador is just cheap & tacky looking.
Absolutely disgusted.

I ordered a white heart with a Chihuahua on. When it arrived it was pot marked in several places on the front and had a black mark on the back. I advised VJ and was told I could return it, at my own cost, for a replacement which might be the same as they are hand made. I asked if I could return it for a refund and was told, yes but nit only must I pay postage but also 10% would be deducted as it wasn't faulty or damaged. I said it was indeed faulty and damaged but recieved no reply. Absolutely appalling customer service. I left a comment on the Facebook page for these items but ofcourse it has been removed.

Appauling customer service. Do not EVER use this company. You won't receive your items.

I ordered 2 suncatchers for a mother and daughter in memory of their family dog. They live in separate houses. One was beautiful, the other looked like a faded version. After a lot of carry on they advised me to send the faded one back which I did. More than 2 weeks later I hadn't heard from them so got in touch. They couldn't find it but,luckily, I had the PO tracking and forwarded it to them. Today I received another 2 suncatchers, so I now have 2 faded ones and a bright one. I am so disappointed.

Item not received. Emailed to explain only to receive a reply that was most unhelpful, with absolutely no offer of looking into resolving the issue. After re-submitting original & subsequent email(s), the submission of their online content from, still nothing!
Totally unacceptable not to receive the item and the company responsible for arranging delivery to have no interest and no intention of resolving this to my satisfaction.

Ordered 5 ceramic baubles with dogs on as gifts. Took two weeks to arrive and were delivered by Amazon?
They weren't cheap and they were pretty small, not well finished and on the whole very disappointing. Wouldn’t recommend them sadly, not sure what to do with them now as quite frankly I wouldn’t want to give them to anyone.

Quick delivery, but on the expensive side. Recieved one personalized bauble with a dog on it. Rather disappointed in the size of the printed dog, I wouldn't have bought it if I realised it was going to be such a small print. In saying that it is nice enough, no damage or errors.

I am so delighted with my personalised cat silhouette steel heart. Better than I imagined and a comforting tribute to my much loved Bengal cat who I had to say the hardest of goodbyes to a few weeks ago. Would not hesitate to recommend Villager Jim's. Lovely items at reasonable prices. Thanks for helping to mend my broken heart.

Ordered two throws, great quality and very lovely designs.

Delighted with the Mini personalised tree of life I have just received. The quality of the item and the lettering
far exceeds my expectations. Well worth the money.

Order of 6 x suncatchers took two weeks to arrive and lots of emails! When product arrived it, I was very disappointed …. in my opinion, poor quality for the price. Items returned at my expense and refund minus original postage and minus 10%!! Not a happy customer

2 weeks and still waiting
No company initiated comns
Clearly order from AliExpress at £3.49 for £23 sale items and then send when they receive it from China
Avoid Buyer Beware

I ordered a plant pot from this company arriving from their choice of delivery amazon trading. I was in all morning but received a text to say my parcel had been delivered! I live on a retirement complex and after asking around other residents one mentioned a parcel of hers was left abandoned at a closed farm shop half a mile down the road and luckily for her our post lady noticed it and brought it to her. We found our parcel in exactly the same place. When reporting the loss of our parcel the customer service at villager Jim asked if we’d asked round our neighbours! So far haven’t had a response to where it was left. Not their fault but the lack of interest or help like suggesting they phone the delivery company to see where our parcel was left wasn’t forthcoming. There was also no photo of delivery. I’ve ordered quite a few items from villager Jim, all lovely but this experience and lack of help has put me off.

I love my gorgeous grand-dogter Mia, she's a 12 year old staffy. When I saw Villager Jim's stained glass black staffy I fell in love and put in an order for the bigger one straight away. It came today, oh my goodness, it is absolutely gorgeous, I would recommend these to anybody and everybody. Thank you.

Just received my heart memorial for my dog Gunner. It arrived in perfect condition & I was very pleased with it. Would highly recommend, thank you.