VIP Bottles Reviews 

6,392
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple, offering a fantastic selection of beverages at very competitive prices. People also deeply appreciate the remarkably swift delivery and the exceptionally sturdy packaging that ensures fragile items arrive safely. Some reviewers were not happy with unexpected delivery delays, noting that packages occasionally arrived well beyond the scheduled timeframe. A few other people also felt that receiving incorrect items or damaged goods caused significant frustration when purchasing gifts for important celebrations. Consumers mentioned that sorting out replacements or refunds during these unfortunate situations could sometimes take longer than expected.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

People report positive experiences with product selection and quality. Consumers appreciate the top quality... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. Many... See more

Service

Reviewers mention positive feedback about service, highlighting an easy, straightforward, and brilliantly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive and affordable compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought various little bottles as stocking fillers for my husband, there wasn't as much in stock as I'd hoped but managed to get a few different ones. They arrived quickly and well packaged

Rated 4 out of 5 stars

Good price, good communication despite needing to return my order. I wanted to exchange order rather than get a refund, I guess this want possible. Will deffinately use this company again.

Rated 4 out of 5 stars

It was good to find a company that sells a good choice of miniature spirits. Ordering was easy and arrived quickly. Wanted a stocking filler for my Uni son. The only thing I was disappointed with w... See more

Rated 5 out of 5 stars

Wow how special did that gift look! Got a bottle for a 21st birthday gift and selected the black gift box and message option. Delivery was fast and secure. And the recipient was absolutely delighte... See more


Company details

  1. Off Licence
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Wine shop

Written by the company

We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,392)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible Delivery - still hasn't arrived 8 weeks later!

Terrible service. Purchased end of November 2025 for Christmas and it's never arrived. I get sporadic emails from someone saying it will be delivered and it never has been.

27 November 2025
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Thank you for taking the time to leave your feedback.

We’re very sorry to hear about the delivery issues you experienced, particularly as the order was placed at the end of November and was intended as a Christmas gift. We completely understand how disappointing and frustrating this must have been.

During the festive period, courier networks experience extremely high volumes, and unfortunately this can sometimes result in delays, misroutes, or delivery errors. While these issues occur once the parcel is in the courier’s network and are outside of our direct control, we fully appreciate that this does not lessen the inconvenience caused to you.

Please be assured that we are actively reviewing our delivery partners and internal processes to help reduce the likelihood of situations like this happening in the future.

Kind regards,
VIP Bottles Customer Support

Rated 1 out of 5 stars

They sent me the wrong order.

Needless to say I’m absolutely fuming. I bought my grandad (who’d just completed six weeks of intensive cancer treatment) a bottle of his favourite scotch whiskey, a gift box and a card that wished him well and reassured him that everyone in the family loved him. It was meant to be something nice, a thoughtful gift for a man with cancer, but what came to the door on the 14th of this month completely took the mick. Instead of the sentimental note, bottle of scotch and red gift box (which costs 6.99 by the way…), he instead received a bottle of Benedictine and a card saying ‘happy birthday Vicky x’!

I’ve since tried getting in touch with their customer services to resolve this issue on three separate occasions but I continue to get ignored time and time again.

Needless to say, I will never be purchasing a thing from ‘VIP bottles’ again and would strongly advise against procuring their services to anyone reading this.

14 January 2026
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Thank you for sharing your feedback.

We sincerely apologise for the distress and disappointment caused by this mistake, particularly given the very special and personal nature of your order. This situation fell far short of the service we aim to provide, and we completely understand your frustration.

Please be assured that we keep improving to deliver an exceptional service.

Kind regards,
VIP Bottles Customer Support

Rated 3 out of 5 stars

Well it arrived

Well it arrived. Nothing else in the box in form of protecting the glass...just a bottle rolling around in an excessively sized box for the bottle in question. It is what it is i guess. Dont think I'll be back.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Never arrived

Paid extra to ensure next day delivery as it was a Christmas gift. Never arrived. Then eventually 9 days later they delivered it to a neighbours house of which I can now not get the product. Not the companies fault but by looking at the other reviews they need to change there courier ASAP

23 December 2025
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Hi,

Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delivery issues you experienced, particularly as the order was intended as a Christmas gift.

During the festive period, courier networks experience extremely high volumes, and unfortunately this can result in delays or delivery errors such as parcels being left with neighbours. While these issues are outside of our direct control once a parcel is with the courier, we fully understand how frustrating this situation must have been.

Please be assured that we are actively reviewing our delivery partners and processes to help reduce issues like this in future.

Kind regards,
VIP Bottles Customer Support

Rated 5 out of 5 stars

Ease of use

Easy to palce order a d provided with delivery options to match my preferences. Fast delivery.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with VIP bottles

Great experience with VIP bottles. It was easy to order and the delivery arrived really quickly. Packaged well and the cider is delicious. I will definitely order again.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Charge £6.99 each for two orders and…

Charge £6.99 each for two orders and both were delivered well beyond expected delivery date ..l would be requesting for next day delivery refunds

18 December 2025
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Hi,

Thank you for your feedback. We’re sorry to hear you were disappointed with the delivery times for your orders.

Both orders were placed during a particularly busy festive period, during which courier networks experience significantly higher volumes than usual. While we dispatch all orders within the service selected, delivery times during peak periods can unfortunately be impacted by factors outside of our control.

We appreciate you taking the time to share your experience, and your comments have been noted.

Kind regards,
VIP Bottles Customer Support

Rated 5 out of 5 stars

Great

The website is easy to navigate and has competitive prices. Fast delivery too!

9 December 2025
Unprompted review
Rated 2 out of 5 stars

Items arrived in box with no packaging…

Items arrived in box with no packaging and were rattling around
Printing very disappointing and amateurish

6 December 2025
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Hi,

Thank you for your feedback. We’re sorry to hear that you were disappointed with the packaging and presentation of your order. This isn’t the experience we aim to provide, and your comments have been noted.

We will be reviewing our packing procedures internally to ensure items are better protected in transit and presentation standards are consistently met.

Kind regards,
VIP Bottles Customer Support

Rated 4 out of 5 stars

Arrived quickly but no gift box

It was good to find a company that sells a good choice of miniature spirits. Ordering was easy and arrived quickly. Wanted a stocking filler for my Uni son. The only thing I was disappointed with was on the website it said that you could choose up to 4 bottles and you could then have a gift box. I received the 4 bottles loose - no box. I didn't see any box or option for a gift box at checkout. Maybe my order didn't qualify. It doesn't matter as I found a small bag instead. I would buy from VIP bottles again.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

A great company that I have used time…

A great company that I have used time and time again. I have ordered for both personal and corporate use, and so far, I don't have a single complaint. Ordering is easy, the order always arrives quickly and very well protected. I wouldn't hesitate to recommend.

26 November 2025
Unprompted review

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