VIP Bottles Reviews 

6,392
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple to navigate, prices are highly competitive, and purchased products always arrive quickly with secure packaging. People deeply appreciate the impressively broad selection of drinks available on the platform and consistently receive helpful notifications regarding order dispatch and delivery times. Some reviewers were not happy with order fulfillment, noting occasional unfortunate issues such as missing items from boxes, broken bottles, or incorrect product deliveries. A few consumers also experienced frustrating shipping delays and struggled to get a prompt resolution when contacting the team regarding these problems.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast... See more

Product

People report positive experiences with product, expressing overall satisfaction and delight with the vast... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in customer experiences.... See more

Service

Reviewers highlight positive aspects of service, praising the fast shipping and overall efficiency. Many... See more

Price

Clients share positive opinions on price, highlighting great deals and competitive costs. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought various little bottles as stocking fillers for my husband, there wasn't as much in stock as I'd hoped but managed to get a few different ones. They arrived quickly and well packaged

Rated 4 out of 5 stars

Good price, good communication despite needing to return my order. I wanted to exchange order rather than get a refund, I guess this want possible. Will deffinately use this company again.

Rated 5 out of 5 stars

Wow how special did that gift look! Got a bottle for a 21st birthday gift and selected the black gift box and message option. Delivery was fast and secure. And the recipient was absolutely delighte... See more

Rated 5 out of 5 stars

Great prices. Prompt despatch and delivery. One glass in gift set was broken, better packaging would have prevented this. No replacement was available but was given a discount on original price whic... See more


Company details

  1. Off Licence
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Wine shop

Written by the company

We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,392)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bottling good!

Was looking for a birthday present for someone and had a specific brand/product in mind. I found what I wanted at a really good price compared to other sites. Quick despatch and delivery. Happy to purchase from again in the future.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service for rare imports

These drinks are nearly impossible to find in the UK, so I was pleased to discover them here. The ordering process was straightforward with plenty of payment options to choose from. My order arrived within a few days and was securely packaged. Very happy with the service. Thank you

10 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a customer to…

I’ve been a customer to vipbottles.co.uk for a while now, I’m always happy to receive a notification from VipBottles.

Seamless user friendly site and stress free payment and timely delivery 📦

I’ll always recommended VipBottles.co.uk

10 July 2025
Unprompted review
Rated 2 out of 5 stars

Order delayed

Order delayed
Impression of customer service was rude my recent order STILL HASNT appeared on my orders

28 March 2025
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Hi,

Sorry to hear this! Please email us at admin@vipbottles.co.uk and a member of the team will look into your order right away.

Thanks
VIP Team

Rated 5 out of 5 stars

Excellent

Great size for my purposes giving a chance to sample different brands without buying large bottles. Good communication excellent delivery time. Very pleased

28 March 2025
Unprompted review
Rated 1 out of 5 stars

ordered a drink bottle and pods and no…

ordered a drink bottle and pods and no delivery or replies terrible what a scam

13 March 2025
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Hi there, we’re sorry to hear about your experience, but it looks like this review may be for a different company. We don’t sell Air Up bottles or pods, and we have no record of this order on our system. Our company is called VIP Bottles and we stock beers, wines and spirits.

Please can you check your order with the company that you purchased it from, and adjust this review accordingly.

Thanks
VIP Team

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