Virgin Balloon Flights Reviews 

I found the place without a problem. We helped to open up the envelope. It was a very smooth process and we were in the air by the time we supposed to. It was a beautiful morning. Great views. I enjoyed it. Very peaceful landing. We got a glass of prosecco and a certificate which was a good idea and the mini bus took us to the meeting point. I would definitely do it again.

A fabulous balloon ride experience was had, everything I thought it would be, well worth the wait as weather permitting had meant tgis was my 6th attempt at a ride. Pre, during and post customer service was 1st rate. Paul

This is something I have always wanted to do since I was a little girl so my husband bought me the experience for Christmas. Easy to book and as soon as we booked our flight we were kept updated right up to the night before with instructions for the day ahead. When I met Nobby he put me at ease straight away and went through instructions and the rules. The flight was fantastic and so calming as I didn't know what to expect. The landing was fun and felt like a fairground ride. A lovely touch at the end celebrating with a glass of bubbly. Would highly recommend this to anyone who has wanted to do this ride can't wait to book my next flight 😀

Fantastic. Great customer service when booking and fab staff on the morning and during the flight. A wonderful experience that I would highly recommend.

A great experience shared with my grandson

Lucy was great with dealing with my booking request and I managed to redeem my voucher with ease. Thanks again for your help and can’t wait to enjoy my Balloon experience!

The pilot & crew were very experienced in flying and their professionalism made the flight so enjoyable and relaxed.
I would like to have been more informed of certain landmarks and areas of interest. However, this didn't stop a wonderful time in the air!

Balloon flight was great, staff friendly.
Telephone information accurate, fun to help with aet up and pack away.

This was such an amazing experience - right from the start to the end. Getting the balloon up, the ride, views was simply marvellous (we travelled a good distance due to the wind). My 10 year old was with us and he was absolutely beaming at the end. Our pilot Mark ensured the entire ride was very smooth.

I know a lot of people have faced multiple cancellations and there was a couple in my group that were on their 4th attempt but I was lucky to have gone ahead on my 1st try. So hang in there.

Few things to note for people wanting to try this:
- The website makes it seem like the staff can manage inflating and deflating the balloon on their own and customers can help only if they feel like it. I would say unless you help, the whole process wil be much, much longer. But don't worry, it's loads of fun (and still not mandatory)
- It can feel a bit hot if you are standing closer to the middle because of the flames used to heat up the air but it's temporary and doesn't affect the experience

All in all, really, really fun and if it was cheaper I would try it again very soon

You are included in the setting up and packing away. I really enjoyed my experience even the landing was an experience on its own. Thank you to Nobby and the team for a pleasant morning.

Our balloon flight was brilliant. Worth the 3 year wait and cancelled flights to get the perfect day. The team were friendly, knowledge and helpful. They clearly love what they do.

We were included in preparations, launch was so quick and smooth. The pilot chatted about heights we were flying at, pointed out landmarks and everyone was friendly. Landing was smooth and after helping with the balloon storage a very welcome glass of bubbles completed a super experience - thank you

We finally got our trip after a number of postponements resulting from the temperamental British weather. On the day we had to move locations due to wind direction, but clear details were provided.
The day itself was near perfect. Still morning, sun rising into clear skies. Once checked in, we helped with the set up, then boarded to take the flight. Safety procedures were clearly explained before hand.
Adrian the pilot was very informative, telling us what was happening when he did things and why, explaining what we were seeing below and around us.
Choosing a good landing site proved not as easy as we had expected, but Adrian explained the thought process and considerations needed, so it was never an issue.
Once we did land, most of us helped to pack up balloon and basket, with good clear instructions from Adrian and the others. Then after some bucks fizz all round, back in a minibus to where we started.
Terrific experience.

Having all helped to set up the balloon for the flight, we then had a lovely evening ‘sailing’ from Oxford to Sutton Courtney. We had every confidence in our pilot throughout. Once we landed, we helped pack away the balloon, and were then given a celebratory drink. The mini bus then returned us to our starting point in Oxford. Ballooning was a lovely experience.

I don't know quite where to start with this 'experience' / ruined birthday surprise.
We booked onto a flight the night before at Oxford to be told the next day it was in Henley due to building work at the launch site. According to them this is a reasonable change of location. I would argue it is a sign of their disorganisation.
We arrived at the meeting point 120 seconds late to find no one there and no means of contacting them. No one had the courtesy to give us a quick call. Hilariously, I was sent a customer review email the next day to rate my flight and experience.
After many complaints we have been effectively left with no balloon flight, no vouchers and a significant loss of money.
They clearly don't care about customers and I think anyone considering buying their vouchers should be warned.

(Additional: As can be seen from the below AI assisted reply, they truly don't care and have 'banked' my £340)

Great experience, perfect weather and hosts including the bottle of bubbly at the end. Thank you

Bought as a Christmas gift for my partner as she had always wanted to go on a hot air balloon flight. And she loved it , we both went and from start to finish was well looked after by the pilot .
It was a fantastic experience and was greeted with a goblet of bubbly after we landed.
I would recommend going on it if it's something you're interested in doing.

It was a beautiful evening over Oxford and we enjoyed it immensely. We were fortunate with no cancellation but were disappointed that the venue was changed by the local council not Virgin.

Incredible experience!! Absolutely breathtaking! From beginning to end the journey was smooth and the team were absolutely amazing Paul, Tim and Josh! Would recommend and do again!

Absolutely loved every minute of it. Our pilot Gary was brilliant and explained every step of the flight making the whole experience very relaxing and enjoyable.
Helping to prepare the balloon for the flight and packing everything up afterwards adds so much fun to the day and really makes you feel like you’re part of the team.
Do it, you’ll love it!!