Virgin Money Australia Reviews 

I am extremely disappointed with the service I received. Despite uploading all the required documents, I continue to receive calls asking for more and more information. This process has been frustrating and time-consuming. All the requirements should be clearly stated upfront rather than being revealed in stages. This lack of clarity has caused unnecessary delays and frustration. I expected a more streamlined and efficient process. Very disappointed.

We accidentally put extra funds into our locked savings account. We've asked them to send it back to us, as we need the funds to live on, and they are refusing to do so. Have a large amount of savings with them, which we will be moving elsewhere!

I’m with Virgin Money more than two years having a home loan. It had competitive variable rates comparing to bigger known banks. When I called a month ago to review my home loan rate, they decreased the rate for 0.65% from previous rate on the same date. I don’t understand why so may bad reviews here

The worst customer service you will ever experience.

So I'm supposed to be earning points one for one minus this scam company's list of exclusions? Over three months there has been $31,000 spent, 11,000 points received. Do your sums people. Their advertised points scheme is a scam

i want to construct with virgin money Australia 🌏 to get payment gateway in Australian exchange my preferred country that I want 💱, please make services profile and banking with us

They wrote off my car by trying to move it with a forklift then tried to deny it and took 3 months to get the claim paid after going to ombudsman over it. Worst experience ever. This company is just scammers.

Horrible bank to deal with. Give vague answers, unable to understand the staff as they hardly speak english, harassing phone calls all hours.

It has been impossible to close my account with Virgin Money, I've spent the last two months talking to different support agents, all to no available. All of them say they will speak to IT and it will be solved within the week, open my app in two weeks account is still there.

I have had an extremely unpleasant experience with Virgin Money. I wish I have checked the reviews before I proceeded. They may have good offers but it is not worth the time and energy and emotions I have wasted on them. I have submitted an application early Feb 2024, and because I used my English name on the application and this does not match my Chinese name on my documents, they need to verify me further. That sounds fair. But they stuffed up many times in terms of providing me the correct information so that I have been going back and forth with them since 15/2/24, so it’s been almost two months! Can you believe it? I have lost count how many times I have called them, but I get told different things each time by different customer service person. I raised a complaint and received an unapologetic reply. I was close to not bother with them more, but because I needed the service I preserved and posted a certified copy of my passport to them last Monday, and they still have not received it and I was told I didn’t need to post it by someone different that served me this time. I have never experienced such poor service before, I have applied for credit cards with other providers and it always happens very quickly & efficiently. I will stay away from them and try not to think about this whole experience as it’s been so upsetting and stressful for me.

Worst bank I've ever had to deal with in my life, all I can say is run far run fast! The amount of problems I've already had with virgin money is just ridiculous. If you ever have a problem and need help, good luck to you it's going to be an ordeal being stuck in a phone line for hrs, contacting the live chat or any chat they offer on that matter will be answered with dead silence, and if you try to email them on their service line you probably better of not even wasting your time.
Constant app issues, constant glitches, 3x where I wasn't even able to pay or transfer Money the list goes on and on. The best part of all must be the way they handle certain cases, my friend complaint once and got handed virgin money points and on top of that a $100 voucher where I have had a ridiculous amount of issues and every time I complain about it I get a "oh, I guess we are sorry". Seriously go to a bank where you have a physical body in front of you and who can verbally interact with you because virgin money is just an absolute s*** Show.

I have a Virgin Money Credit Card I’m currently overseas and they have blocked my card including all my usual direct debits after a 30 minute call they tell me anyone that can help me is on holidays for Easter and nothing can be done about it! My card is fully paid and up to date - I would never recommend using them

I deposited with Virgin Money and made all the transaction that required by Virgin Money to get the bonus interest. I am entitled to received bonus interest on 1st Mar 2024 but I haven't received any but just the basic interest. I used the in-app customer service chat box and raised the issue. Since 1st Mar 2024 (today is 14 Mar 2024, already 14 days), they kept saying they have raised the issue to the IT team and appropriate team (different rep. have different answers) but they have no update regarding the issue. On one of the day, the rep. did mention that they would credit the bonus interest to me but that didn't happen. The worse part is that they erased all communication history so that i cannot trace back the conversation.

I wish i could give 0 star. This is the worst banking and customer service that I have ever experienced (myself working in banking industry for 15 years). Seriously, I think Australian Securities and Investments Commission should audit and review this bank to check how this bank cheated its customers by not paying the bonus interest that they are entitled to and ignoring them!

The worse financial institution we’ve ever put our money into 36 days on and still the run around from the company and still no access to our savings.
They’re website faults and a lot of emails to a lot of different virgin money emails most of which they still don’t recognise our account or forwarded to other departments. DO NOT USE THIS BANK, it looks good but a million miles away from

Great savings account with good interest rates and bonuses. But hands down the absolute worst customer service I have ever experienced. I had a random block put on my card 3 days ago and have still not been able to get it removed because no one I have spoken to, after hours of being on hold, have been able to help me. Using the chat is no better, with the chat person responding to my message with "you have to call". But no information on the best number to call, no sign of concern for the rejected payments messages I'm getting from other providers or the fact I can't go buy food because my card has been blocked with no warning or explanation. And they have no call back feature, so I have to sit on hold for hours whilst trying to work. After I regain access, if there is no attempt to provide some compensation, I'll be withdrawing all my money from both virgin accounts and taking it elsewhere.

2 months still no car. Comprehensive insurance. Hemoraging money resulting in business collapse. Severely bad customer service and turn over time. Bad complaints system. Lack of care. Non English speaking.

I rung to reinstate my policy after it was cancelled from ONE missed payment but was told they couldn't. I went through the process to start another policy but was told I had to pay the premiums monthly. I told them I couldn't afford it so they cancelled this policy too. The following day they debited my bank account for the missed payment on a cancelled policy. Don't go with this thieving company. Don't want to give you insurance, but will take your money!!!

Tried to contact Virgin Money Australia. After spending 25 minutes waiting in queue, I got put through to right person, only to be dropped out. As there is NO other way to contact another 30 minutes later the call taker waited on the line till I got through... only to be told I didnt pass all the security questions (I passed the two previous) I was then refused any more help. The irony of this call was to complain about security details were not accepted by the ap.GROAN

Customer services is woeful. Basically, reading form cue cards without any ability to think about what you are asking. Mutiple calls, over several months and it's the same situation.

Website and App do not correctly reflect what's owing on your credit card. You have to dig through statements and add up pending items to know exactly what you owe.

No ability to payid, everything is BPAY unless you open a savings account with them. On a Friday night after 6 with a public holiday on Monday your money will not go on the card until Tuesday. Ridiculous! Thats more of a BPAY issue but this company do not offer anything more practical.

The application process was terrible, should have stopped then.

Spend enough to get your bonus points, use the balance transfer function then close your account.

I called Virgin Money as I had close my account to zero to seek finance approval for a loan. Shruti who I spoke with was polite, knowledgeable and able to speak with her manager to email me a letter to send to my mortgage broker on the final business day of the week before Christmas. It was able to allow us to send off for our final homeloan approval and gave me peace of mind for the Christmas break.