VirtualPBX Reviews 65

I tried using this company service and it was absolutely horrible. I signed up for the service but then they started charging me for text messages that I had included. I tried to reach out to them to rectify the situation, but it took months to try and get a hold of anybody to deal with it. Then, after, finally getting a hold of them, I had to schedule a voice call immediately or else they cut off my service for not paying the charges that were wrongfully put on my account, stay away from this horrible company.

I've been with them for about one year now.
Onboarding - The individuals training during the onboarding did a great job. They are available for your calls and friendly.

Help - I've contacted them via the phone or website chat and their help team was available rather quickly and addressed my concerns immediately. If it is an on going issue/resolution, they have a follow up team.

I purchased a PA-system type speaker to work in my warehouse. I called for help, they gave me a document to flow that worked perfectly. When I bought a second one slightly different it wasn't working. I provided them with the error code and the tech fixed the problem within 5 minutes -- something to do with codex.

I would recommend this company to anyone. It does help to have some knowledge as they cannot do everything for you -- but they do try their best.

Their workday representatives and 2nd tier representatives are the very best I've experienced in the tech industry in the last 20 years. Especially noteworthy is that 2nd tier support actually calls me periodically with updates fixing a problem with their softphone on the Motorola Razr5g phone. I've never had any other company follow up repeatedly, and I've been in the tech industry for more than 3 decades.

Been with them for over 10 years and the upgrades they did have been a complete nightmare. User interface is confusing and all tech support is routed to another country. I don't mind the changes however users should have their systems updated rather than us having to call in and be told to read a how to guide on the website. If you're a small business looking for a virtual phone service look elsewhere.

Virtual PBX is a great service and more importantly the customer care and support that I received from Kathy Melendez was world class. Great service.

Kathy Melendez is to be commended for assisting me with my transition from V Console to my DASH accounts!

Hello Jeff and/or Billing Department,

I just realized that we never received a refund or the refund check that was supposed to be issued once your telephone was sent back.

We received confirmation that your office did indeed receive the telephone, was there a problem with the refund?

Guess what...They now don't respond to email or phone but when we were with them they were always in contact with us.

Kathy helped walk me through setting up our phone and how to port a number over from Ring Central. I'm not a computer savy person and this would not have been possible without her knowledge and patience.

My company has been with VirtualPBX for over ten years. We have always received exceptional customer service, their product has been very responsive to the changes in our business and we've saved money. VirtualPBX is a great company to work with!

Kathy Melendez has been very helpful and patient in helping me set up our new VPBX phone system. She has spent numerous hours on the phone with me explaining everything step by step. Thank you so much, Kathy!

We've been with VirtualPBX for several years, and they provide top notch service and a great product.

I give all 5 Stars to Kathy Melendez. Without her help (and ability to correct problems!) we would not have the awesome auto-attendant system we have now! I highly recommend VirtualPBX and their talented Account Services Team!!

Customer service has been great - the ease of setting up our system and voicemail, etc., was very user-friendly.

We've been very pleased with everyone we've dealt with thus far!

Customer service is very responsive, but they were unable to solve all of my problems. It should not be difficult to get my voicemails forwarded to my email.

The VirtualPBX customer support via email was prompt and provided the accurate service I requested. But if the user interface wasn't so damn confusing, I would not have had to ask for help after searching the system for an hour myself. Argh.

VirtualPBX is one of dozens of service/technology companies we have worked with over a few decades. And they are one of a very small handful who always get it right. And fast. What more could you ask?? They are terrific!!

I have been using Virtual PBX for nearly a month and I have been very pleased with both my technical and customer service experience. I would highly recommend small businesses use VirtualPBX for all their telephony needs. I would also suggest larger organizations look into how VirtualPBX could serve as a ready back up to your primary service.