The VirtualPBX team is always helpful. Taylor went above and beyond to assist me over multiple days to make sure no stone was left unturned.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been with them for over 10 years and the upgrades they did have been a complete nightmare. User interface is confusing and all tech support is routed to another country. I don't mind the changes howev... See more
Company replied
My experience with VirtualPBX has been great. Everyone I have had contact with has been extremely supportive and helpful. Most of my contact has been with Taylor and I have to give him a shout out bec... See more
Today was only the 2nd time in over 10 years that I've needed to contact Support, and they do not disappoint. MJ got right to the heart of what I had done incorrectly, and got me straightened out. I w... See more
Company details
Written by the company
VirtualPBX offers comprehensive communication solutions for businesses. Our award-winning business phone plans are flexible and scalable, giving you the ability to customize your voice, business texting, and integrations. This ensures you get the exact tools you need to meet your organization's unique needs. With our VirtualText solution, you can send and receive business text messages directly from your existing business phone number. This powerful feature lets you communicate with customers and colleagues more efficiently, whether you're using a computer or a mobile device. It's an easy way to streamline your communications and keep conversations organized. We also offer a powerful Contact Center solution designed to help you elevate customer service. It includes features like call queuing, advanced reporting, real-time monitoring, and comprehensive agent management tools. At VirtualPBX, we're dedicated to equipping your business with the essential tools to streamline communication, enhance customer service, and boost productivity.
Contact info
PO BOX 8351, 95155, San Jose, United States
- (888) 825-0800
- sales@virtualpbx.com
- www.virtualpbx.com
4.3
Excellent
65 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never used it
I never used VirtualPBX because it was not intuitive and it was cumbersome to get the help I needed to understand it.
14 October 2016
Unprompted review
Reply from VirtualPBX
Hi Kim,
Oh no! That does not sound typical of our customer experience. Our customer success representative will be in touch today to talk about how we can help you.
-Charlie, Community Specialist
Intermitent Service
I regularly have connection issues with specific phone numbers. I tend to have a wide variety of call forwarded to my number for no reason. overall the service works and the fax/vm side works well, the actual phone is rather inefficient.
14 October 2016
Unprompted review
Reply from VirtualPBX
Hi Phil,
We’re sorry you’ve had this experience. Our customer service representative will be in touch today to talk about how we can help.
-Charlie, Community Specialist
Reply from VirtualPBX
Hi David,
We’re sorry you’ve had this experience. Our customer service representative will be in touch today to talk about how we can help.
-Charlie, Community Specialist
Awesome Phone Service
This company provides the exact phone service we needed for our business. We run a boat RV storage site with no office. All business done on internet or phone. Virtual PBX is perfect for this application. Costs are low and features are high. I love this service.
14 October 2016
Unprompted review
Reply from VirtualPBX
Hi David,
Thanks for taking the time to share your experience with VirtualPBX. We are very inspired to hear that you love our service. We are committed to your businesses success!
Charlie, Community Specialist
Its okay...
Not the easiest to navigate, and not the worst. There was a system wide outage a few weeks ago, and I had to call in to find out why our phones weren't working - there was NO notification for this. I can understand if it only affected a handful of customers, but system wide?! Yeah, that's a huge issue.
Not the first time I've had issues - I've had to call in 2 and sometimes 3 times to get an adequate answer to an issue, as they always seem to want to transfer you to a different person, or "call you back". (hint: they never do)
14 October 2016
Unprompted review
Reply from VirtualPBX
Hi Erin,
We’re sorry you’ve had this experience. This is definitely not the type of experience we strive for. We have since made major improvements to make sure this does not happen again. Our customer service representative will be in touch today to expand on these improvements.
-Charlie, Community Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.