VisaHQ Reviews 

756
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, who are often described as patient and responsive. The service is generally considered efficient, easy to use, and convenient, simplifying the visa application process for many. Many people appreciate the straightforward user experience, noting that forms are easy to complete and the process is well-managed. However, some customers also noted issues with slow response times and a lack of communication, with some reporting long waits for replies or unanswered inquiries. A few other people also felt that customer service was unhelpful, citing instances where staff could not explain problems or provided disappointing experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the excellent and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising the staff's... See more

User experience

Consumers find the user experience to be positive, highlighting the platform's convenience,... See more

Customer service

People report ambiguous experiences with customer service, with some finding it very convenient, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My visa experience was a little drawn out but ultimately successful. Tips -Do as much document research and prep before you apply. The website seems to ask for a lot more than the Govt website need... See more

Rated 4 out of 5 stars

Good easy service, however I was surprised I could not change the Nationality of the Contact even though I hadn't finalised my application and there was no official 'submit' button. I had to call the... See more

Rated 4 out of 5 stars

The customer service is very helpful, fast, and effective. I used it for 10 Visas in the last month or two, and I'm very happy with the results, considering that this process is annoying.... See more

Company replied

Rated 5 out of 5 stars

I had difficulties on my end not yours! My scanner/computer was not sending clear enough copies of the passport and photo for you to use. Ms Jannica, at your Office showed such kindness and patience... See more


Company details

  1. Legal Services & Government

Written by the company

Passports and Travel Visas Online: Comprehensive Information on Passport Services, Visa Requirements and Applications. Real-time Status Updates, Live Help.


Contact info

3.9

Great

TrustScore 4 out of 5

756 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(756)

106 reviews in the last 12 months

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Rated 3 out of 5 stars

phone connection

The phone connection wasn't clear which made it difficult to process.

2 February 2026
Unprompted review
VisaHQ logo

Reply from VisaHQ

Dear David,

Thank you for your feedback. We apologize that the phone connection was not clear and made the conversation difficult.

We thought you would be pleased to know that we are currently upgrading our communication systems to improve call quality and provide a smoother experience for our clients. Thank you for your patience while we implement these improvements.

We truly appreciate you taking the time to share your experience.

Kind regards,
VisaHQ Team

Rated 1 out of 5 stars

Hidden costs scam page - DANGER!

They asked for the double price than other agents for a visa to UAE AND a deposit of 1000$ which maybe refunded and could be used for administrational purposes. The 1000$ were not mentioned until I paid the initial amount of 187€. It's a hidden cost scam and they did not respond to my complaints. I will take legal action to reclaim my first payment for a visa. It's a dangerous scam site.

28 January 2026
Unprompted review
VisaHQ logo

Reply from VisaHQ

Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how this situation may have felt unclear.

For transparency, in cases where an applicant’s nationality is on a restricted list and the job designation is classified as high-risk, immigration sponsor authority requires a security deposit. This requirement is imposed by the relevant government authority and applies to all sponsors and agents in such cases; it is not an optional or discretionary fee set by our company.

Regarding your application, once this requirement was identified, the order was fully refunded on January 29, including the initial payment. We apologize if there was any delay or miscommunication during this process and are currently reviewing the case internally to ensure clearer communication going forward.

We take all concerns seriously and remain committed to transparency and compliance with official immigration regulations. Thank you for your patience.

Rated 5 out of 5 stars

Best service

Very professional and step by step guide line .definitely recommend this service again and spread this service with my family and friends.thank you for your service and support

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy and helpful for my China visa

VisaHQ provided easy forms to fill out for my China Visa and then used that information to fill out exactly what the Chinese Embassy wanted. They assigned one person to my case and she was very responsive when I had questions. I just got my passport back, complete with China visa. The whole process took 2 1/2 weeks. Thank you!

22 January 2026
Unprompted review
Rated 2 out of 5 stars

I applied Jan.6th

I applied Jan.6th. I got Visa on Jan.19th. It takes too long to get. You made some error in the middle of process. It's not very good service .

20 January 2026
Unprompted review
Rated 5 out of 5 stars

No 1st trip jitters…

Planning my 1st International trip in decades and needed a Travel Visa for China. The service provided was quick. Thank you for your fast and efficient service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

VisaHQ is worth it

The team at VisaHQ were helpful and made the process of applying for a Chinese business visa easy and straightforward.

There was a glitch with my visa because the authorities wanted extra information and documentation from me, but the team at VisaHQ handled it smoothly.

I rather suspect that if I'd tried to do it myself, things would have taken a lot longer and it would have meant multiple visits to the embassy/Consulate.

So the fee to VisaHQ was worth it.

I've used them before and very happy to use them again

15 January 2026
Unprompted review
Rated 2 out of 5 stars

Frustrating experience

First of all, I did not realize that I could have applied for the visa directly and less expensively. Once I realized you were a private service, I expected better service. I did not get a timely response from the message window on your website, and no one answered you direct dial number, only a recorded message. You had a glitch in your software the prohibited us from completing one of the sections that asked if we had dependents. This led to several attempts to contact you. The next problem was that the photo of the passport we uploaded was not in a format that your system could accept. Therefore I kept getting an incomplete notice without knowing why. None of your staff could explain the problem. Lastly, one of the few times I did get a live person, her voice was drowned out by the sound of chickens in the background. All in all, a sub par service.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great website for VISA!

Just did Visas for for my husband and I for our upcoming trip to Sri Lanka, India and Nepal. It was very user friendly, simple and quick application, and easy to download the required documents. Received all 6 visas in two to four days. Very efficient! I only wish it did not cost that much.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very happy with the service provided by all the staff very professional and helpful.
My bahrain visa was all done without any hassle
Staff keeps i n contect all the way till visa issue. Very courteous.
All the best 👍

9 January 2026
Unprompted review
Rated 3 out of 5 stars

Highly recommended referral that was UTTERLY DISAPPOINTING!

VisaHQ came highly recommended from a discriminating friend so I was expecting excellent service. She advised me to go for the premium package where someone would pick up/drop off my passport from door to door. Instead, I received a very disappointing and frustrating experience with incorrect information, questions and follow up from my side and I had to actually take my passport, go in person for the process. I'm not sure what the admin fee was for? Completion of the form? which was pulled from the system incorrectly also! I went to their site, which indicated UAE address and I kept asking to be put in contact with a locally based individual instead the person on WA had a USA number, the one emailing me initially (Ross Domingo) had UK number and the individual handling my case (Erika Piotrovica) also had UK number. When I shared my experience with my friend, she was shocked as she said her experience was 100% with the UAE team. Go figure

21 November 2025
Unprompted review

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