VisaHQ Reviews 

I would give VisaHQ zero stars if I could. I submitted my visa application with them on April 22nd for a trip on May 26th, expecting their “expertise” to ensure timely processing. Unfortunately, VisaHQ fell short of even the most basic expectations.

From the time I submitted my application, I received no communication at all until May 10th—almost three weeks later—when I was simply notified that my visa was being processed. With my departure date quickly approaching, I reached out repeatedly through every available channel (email, online chat, and even phone) to request updates, only to be met with silence or vague responses.

Finally, when I managed to speak with someone, I stressed the urgency of my trip and asked for a clear resolution. Instead of taking responsibility or offering solutions, I was told they couldn’t do anything and was even advised to move my trip if I didn’t receive the visa in time! Completely unacceptable.

May 26th came and went, and I still hadn’t received my visa. Out of desperation, I contacted my airline and confirmed that I could pay for a visa on arrival in Tanzania—which I did, successfully. To make matters worse, FOUR HOURS AFTER I arrived and paid for my visa at the airport, I finally received an email from VisaHQ saying my visa was approved.

This whole experience was a waste of time, money, and caused me a great deal of stress and anxiety. I essentially paid twice for my visa—once to VisaHQ and once at the airport. I turned to VisaHQ because I thought it would make the process smoother, but it only made things worse.

I will never use VisaHQ again, and I strongly advise others to look elsewhere if you value clear communication, reliability, and peace of mind.

Being able to have a person to know the system and check documents before sending them.

brand is making money to direct you to them instead of embassy and POOR IMPOSSIBLE TO GET AHOLD OF SERVICE. AVOID

Great sevice

Thank you very much for the service , and I have appreciated the fast service.

I had more frustration dealing with VisaHQ than if I apply directly on the embassy website. It was not worth the money. First of all they never tell you what you need from the get go. My husband and I spent more money I shipping documents because they did not let us know what was require and keep asking for a different item at different time. We finally got my husband visa but I paid $30 to register at the embassy of the country we will be visiting and never received the document.
I would never use them again.

I booked a visa appointment for my employee at 5 PM, and no one showed up. We didn't receive any notice, no communication, and no follow-up from the company. I sent my contact information twice, including a follow-up the next day—and still, no response from anyone who could resolve the issue.

After finally receiving a generic reply asking for my details again, it became clear that this service may not be legitimate or at the very least is highly unprofessional and disorganized.

If you're considering using this service for important matters like visas or legal appointments, I strongly advise against it. Your time and trust are too valuable to risk on a company that doesn’t follow through or take accountability.

Clear and helpful.

Thank you very much for the quick and unbureaucratic processing. I was able to track the progress of my visa application transparently online. The best thing about your process is that there is a contact person who is friendly, easy to contact, and responds quickly and reliably.

I wanted to get a tourist Visa to Nigeria but was lost on how to even start. During my research, I came across VisaHQ. I read other reviews and decided to give them a try. I'm so glad I did! They walked through every step and were quick about the whole process. I was in a bit of a time crunch and became nervous I wouldn't receive my Visa in time to travel. I got it 5 days ahead of time. I recommend VisaHQ to anyone needing a Visa in a timely manner.

Thrilled by the quality of service provided and the level of professionalism exhibited.

Excellent remote service. The workflow was straightforward

Charged money. Didn't sent any confirmation nor did they provide any reasonable response.
Been 5 days, I sent emails and chat messages and didn't receive any communication / guidance and support. I had booked a video consultation and kept waiting but nobody turned up. Very frustrating!

I appreciate the good customer service.

#1, Passport photos, where done through CVS pharmacy, an authorized passport photo facility, which was denied, and cost me for there services. The second passport I sent, had to be sent twice for no reason to be accepted. The amount of processing was 10 working day according to your service agent, which took more then 30 days total. Total amount of time for processing was inadequate, Communications with your service agents, asking for supervisor was unavailable on a business day, unprofessional! My last call to your company asking for a refund due to inadequate services were denied, so now I am disputing this situation with my bank. This process was a horrible experience!

VisaHQ recently proved they are a front runner in customer service. They walked me through my recent Visa application and turned them around in record time. They made the process easy, and replied to all of my questions promptly. Kudos to everyone there.

C. Herold
Vice President, Affiliate program
BCD Travel

Bad services

I would do 4.5 Stars. Their communication is not the best unless you can reach them on the phone...But I have used them many times and they always get the job done...

I had a very disappointing experience with this company. They charged me £320 for a South African visa, even though the actual cost of the visa was only £35, with an additional £21 for courier services. They claim to assist with the document submission process, but I had already sent them all the required documents myself.

Their customer service was appalling. After my visa was rejected, I called to ask for guidance on how to appeal, especially since I had paid a significant amount expecting expert support. Instead, the woman who answered my call was incredibly rude, shouted at me repeatedly, and eventually hung up. She made it clear that they take no responsibility for the outcome of the application — all they do is submit the documents, successful or not.

My advice to anyone considering this service: apply for your visa yourself. This company is extremely unprofessional, overpriced, and unhelpful. Save your money and avoid the stress.