I love these glasses. I had multi focal progressive lenses added with dark grey polarisation. Superb quality. I couldn’t be happier with all aspects - quality original brands, great options for adding... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So many styles available with all measurements and style codes makes it a breeze to choose the perfect pair or find an existing design. Very competitive in pricing, beautiful high quality glasses and... See more
Vision Direct has a huge range of frames at incredibly reasonable prices. Ordering online is easy and exact, and my new glasses arrived quickly and safely. They were correct first time with no adjustm... See more
I ordered my prescription glasses on December 21 and received them on the 7th of December. The online tracking system was very easy to use, and I could check the status of my order at any time withou... See more
Company details
- Glasses store
- also in
- Contact lenses supplier
- Eye Care Clinic
- Fashion accessories shop
- Optician
- Sunglasses shop
Written by the company
Vision Direct is a leading local eyewear e-commerce in Australia. With over 15 years of expertise in the eyewear industry, Vision Direct sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, Vision Direct has everything you need for the clearest vision and optimal eye health.
Vision Direct
Written by the company
- 180+ designer brands for less
- The largest selection of designer eyewear online
- 100-days returns
- Shop with confidence! With our 100-day return policy, you can find your perfect pair.
- Expert optical advice
- Get professional optical advice from our in-house opticians and Optical Centre.
- Unbeatable customer service
- When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
- 24-month warranty
- Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Help us envision a better world
- We partner with organisations such as WWF Australia and 1% for the Planet to drive environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT, and Oh My Woodness! help give back to communities to make a difference.
Contact info
4.7
Excellent
19k reviews
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has no actual stock
purchased a pair of glasses they said they had in stock then didnt and told me 4 weeks then when i questioned it they had been discontinued then cant even refun my moeny instantly on their screw up
28 July 2026
Unprompted review
Reply from VisionDirect.com.au
Hello Timo,
Thank you for taking the time to share your feedback with us.
I understand your disappointment regarding the availability of your order, and I want to apologize for any inconvenience this may have caused. This is not the standard we aim to uphold.
Please know that your concerns have been heard, and I’m here to address them. Your satisfaction means a great deal to us, and we’d really appreciate the opportunity to make things right.
To help us move forward, may I kindly ask you to provide your order ID and the email address used for the purchase?
Looking forward to your response. Wishing you a great day ahead!
Kind regards,
Caztille
**
UPDATE: I wanted to follow up regarding my previous email, as I haven’t heard back from you yet. There’s a chance it may have landed in your spam folder, so please let me know if you’d like me to resend it.
Designer glasses at a fraction of the…
Designer glasses at a fraction of the price. The entire process was seamless, I’d definitely purchase again.
27 July 2026
There was a change in adress that…
There was a change in adress that needed to be done. It took lot of effort to get the change done. I had to reachout to the courier company to change the delivery address myself.
However the goods were deliverd to me safely subsequent to the change in address.
27 July 2026
Reply from VisionDirect.com.au
Hello Asanka,
Thank you for taking the time to share your feedback with us.
I understand your disappointment regarding the delivery of your order. Your satisfaction is very important to us, and we'd love the opportunity to make things right.
To better assist you, I’ll email you privately shortly.
Kind regards,
Caztille
Very helpful team!
The team at Vision Direct were responsive and helpful throughout my order process quickly and easily clarifying details with my order to ensure everything was perfect. I've received both sets of glasses and they superb!
20 May 2026
Straightforward refund process
I ordered frame only. Frames were received within a reasonable timeframe and were as ordered but did not suit so returned them. Refund process was straightforward and refund was received within a reasonable timeframe. Overall, a positive experience. I’d buy from them again.
17 July 2026
Unprompted review
Awesome service
Awesome service. They replaced my glasses that had broken with a new pair. Very happy and fast service.
28 June 2026
Good customer support
Good customer service in sorting out a shipping issue I encountered recently.
14 July 2026
Unprompted review
Reply from VisionDirect.com.au
Hello Stephen,
Thanks for your feedback. We're an online shop retailer, and we're transparent about our shipping locations on our FAQ page here: https://www.visiondirect.com.au/faq
I'll send you an email shortly to assist you with your order.
Regards,
Steffany
Service Manager
Frames were exactly as described.
Frames were exactly as described.
Good customer service with my questions.
Very fast delivery.
Very pleased with my purchase.
Thank you
5 July 2026
Amazing Glasses
Very good pair of glasses.
The price wasn’t too bad and for what I got they look amazing feel good and are quite sturdy.
3 July 2026
This is the second pair of sunnies I’ve…
This is the second pair of sunnies I’ve purchased from vision direct, they’re solid and I’ll keep dealing with them
2 July 2026
Replacement glasses sent in few days
I bought prescription glasses late last year but they broke so I contacted Vision Direct and sent photos. Customer Service checked and agreed to replacement and only 5 days later new specs arrived. Top products, wide price range and excellent service. I fully recommend buying from this reliable and helpful company. Thanks VD.
3 July 2026
Unprompted review
Think carefully
Update: I have updated to 3 stars, from the original two.
I did finally get to talk to a person, and got a refund for the sunglasses lenses which they couldn’t make apparently. Got an optometrist here in NZ to make them without any issue. I will update once more when they arrive to see if it was really impossible to make these sunglasses lenses.
Their CS is good when not apparently using the AI filtering. Although I will NOT use them again for anything apart from possibly single vision, they might be ok for normal glasses with progressive lenses, but not gonna risk it. You get what you pay for I guess 🤷🏼♂️
———
If the lense prescription is single-vision everything is fine and works well.
Try something complicated like progressive and they aren’t great, I’ve had two responses from “customer service” which tell me since I purchased something previously my new lenses aren’t right for me. I’m 98% sure the prescription disagrees. Seems like “customer service” is an AI chatbot and isn’t doing its job.
1 July 2026
Unprompted review
Reply from VisionDirect.com.au
Hello Jason,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your progressive lenses hasn't met your expectations.
We understand how important it is to have the correct prescription, and we'd like the opportunity to look into this further. I'll be reaching out to you via email shortly so we can discuss your concerns in more detail and work toward a solution together.
We appreciate your patience and look forward to assisting you.
Sincerely,
Hannah
Customer Service Quick Response
Had a rough start with this company — their online AI tool gave me an inaccurate PD measurement, and they skipped the vertical optical centre height measurement entirely. Both are essential for wearable lenses, and without them my glasses caused dizziness and nausea from day one.
When I raised the issue, my early complaints were met with suggestions to visit a local optician rather than the company addressing the problem directly, which was frustrating. To their credit, they did refund the cost of the lenses and are now sending a replacement pair. The resolution is quick and effective.
Bumping this up from 1 to 3 stars to reflect that the issue is being resolved. Would recommend double-checking your PD and optical centre measurements with a local optician before ordering, just to be safe
29 June 2026
Unprompted review
Reply from VisionDirect.com.au
Hello Joe,
Thank you for sharing your feedback. I'm very sorry to hear that you have concerns with your order. I sincerely apologize for the inconvenience this has caused you.
We would like to discuss this with you and help you resolve this issue. One of our phone representatives will call you in 1-3 hours. Please keep your lines open.
Sincerely,
Ronald
I love the quality and prices.
13 June 2026
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