VistaPrint USA Reviews 

7,532
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,570 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally helpful and supportive the staff is when resolving unexpected problems or design mistakes. People also deeply appreciate the fast service, reliable delivery, and the wonderful quality of the customized items they order. However, some customers also noted frustrating experiences regarding unexpected shipping delays and late package deliveries. A few reviewers experienced major issues with tracking down missing orders or receiving unhelpful responses from support representatives. Other consumers mentioned that certain products occasionally arrived with minor defects or printing errors that required additional time to fix properly.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, often praising prompt, caring, and efficient... See more

Product

Reviewers highlight ambiguous aspects of product, with many long-time consumers praising the high quality and... See more

Order

People report ambiguous experiences with order processes, as opinions are divided regarding reliability. On... See more

Service

Reviewers mention positive feedback about service, frequently highlighting prompt assistance, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Vista Print for years for small, customized projects like note cards and invitations. We used Vista Print for my daughters wedding - everything from Save the Dates to table and seating ass... See more

Company replied

Rated 5 out of 5 stars

The Visa Print designer very quickly changed the color of my presentation folder and added back some design elements. I love Vista Print. Order all our biz cards, personal note cards, presentation... See more

Company replied

Rated 5 out of 5 stars

I was having trouble with the custom vinyl banner feature where it says we can enter our own custom size but so i reached out to the chat support and spoke to Kieth. He did a awesome job helping me un... See more

Company replied

Rated 5 out of 5 stars

I had one postcard missing from my order, but Vistaprint resolved the issue very quickly and made sure my concern was taken care of. I’ve been working with Vistaprint for years and have always appr... See more

Company replied


Company details

  1. Digital printing service
  2. also in
  3. Business-to-Business service
  4. E-commerce service
  5. Graphic designer
  6. Prints and signs store
  7. Promotional items

Written by the company

VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

There's no business like your business.

Written by the company

At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.5

All reviews

(7,532)

2,421 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered business cards on 9/2 and as…

Ordered business cards on 9/2 and as still waiting to receive 4 days after the projected delivery date. Missed being able to pass out at an important event. So don't expect anyone at Vistaprint to care.

19 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are deeply sorry for the delay in receiving your business cards, especially missing your important event. To make amends, we have processed a free replacement order. Your order number will remain the same, and once the parcel is shipped, you will be informed via email with your tracking details. Thank you for your patience and understanding while we work to get these delivered to you as quickly as possible. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.

Rated 5 out of 5 stars

The designers make all the difference

The designers make all the difference, transforming my blah design into something out of this world. Even when you think you have a good design, ask the designers to improve your ideas and let them use their professional skills. It’s free. It’s Vista Print all the way for me. Thank you.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are glad the creative expertise made such a difference, and we truly appreciate your continued trust in us. Thank you for your kind words.

Rated 5 out of 5 stars

Customer Service is by far the best at…

Customer Service is by far the best at Vistaprint. Everyone makes mistakes but they are always quick to make your order whole and are friendly and accessible.

11 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We appreciate your feedback and are pleased to hear that you're happy with the level of service received. Thanks for sharing.

Rated 5 out of 5 stars

Rebel full of adventure

I am used to doing things on my own and rebelling against advice from my superiors and it wasn’t working the way I expected. Then Shaneika was able to redirect me in a time of need. She was able to provide insight and see the value of the vision that I have for this project. During the duration of the conversation her customer service was outstanding! As I patiently waited on the arrival of the order, I have to publicly thank the person that help me look at adventure in a new dimension. Also I will have my team move forward with vistaprint for future projects. Thank you Shaneika for your expertise, boldness, and willingness to help me!

17 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are glad our team could provide helpful guidance, understand your vision, and help move your project in the right direction. We look forward to doing business with you again.

Rated 5 out of 5 stars

John B was so helpful

John B was so helpful! He was informative about the policies and helped me resolve an issue we had with printing quickly and easily. I was stressed over it, but he was helpful and got it fixed! Customer service was great.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your wonderful feedback! We’re delighted to hear that John B was able to provide clear information, quickly resolve your printing concern, and help ease your stress. We truly appreciate your kind words and are glad to know you had such a positive experience with our Customer Service team. We’ll be sure to share your recognition with John and the team!

Rated 5 out of 5 stars

Highly recommend

I have ordered from vista print before and it was amazing product. I recently ordered and had an issue. The customer support was phenomenal! It was easy to reach a live chat, they were friendly, more than helpful and got to the root of the problem in a very short time. It was hassle free and I couldn’t be happier. I will continue to shop here for all my printing needs. Highly recommend!!

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your wonderful feedback and for continuing to choose VistaPrint for your printing needs. We’re delighted to hear that our Customer Support team was able to quickly identify and resolve the issue while providing friendly and helpful service. Your kind words mean a lot to us, and we truly appreciate your recommendation and continued trust in VistaPrint. We look forward to serving you again!

Rated 5 out of 5 stars

Harvey was amazing

Harvey was amazing, my 9rder was completely wrong, and they replaced it same day free , no charge. I absolutely recommend

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your wonderful feedback! We’re delighted to hear that Harvey was able to assist you promptly and resolve the issue with your order by arranging a same-day replacement at no additional cost. We truly appreciate your recommendation and will be sure to share your kind words with Harvey and our team!

Rated 5 out of 5 stars

Excellent service and eager to fix any issues!!

John Lhoyd L was our chat assistant, and he was outstanding. VistaPrint's service is not only excellent, but if the order has any issues,s they are prompt to fix them. I am very happy.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our service and that John Lhoyd L was able to provide outstanding assistance. We truly appreciate your kind words and are glad our team could promptly address any concerns with your order. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service!

Rated 5 out of 5 stars

Excellent Service from Shantoy

I received my order and the image was quite blurry. I called to inquire about a reprint and connected with an amazing service rep name Shantoy. She was professional and pleasant and went right into action to correct the issue. She made attempts to correct the image and when she was unable, she escalated the issue to her design team. Ultimately, she stayed connected to the process until a successful image was received and loaded for the reprint. Her thoughtful approach was great and I am thankful for the service she provided.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for the wonderful review. We are so glad Shantoy was able to step in and get your image fixed for a reprint. Providing dedicated support is what we strive for, and we will be sure to pass your kind words along to her. We appreciate your patience and look forward to delivering new prints you'll love.

Rated 5 out of 5 stars

After being quoted over £110 for some…

After being quoted over £110 for some business cards and flyers for my small business from a separate website. A close friend recommended Vista Print. I must admit at first I was dubious because of the low cost, but, after logging in and creating my cards and flyers I was super impressed with the website. Everything is very clear and easy to navigate.

Furthermore, a few days after purchasing them. I noticed that I had made a spelling error on my flyers. I phoned the help line and spoke to a lovely lady called Miranda who helped me fix this issue with so much care and support. This was such a relief as I had placed the order a couple days prior so was very worried that I wouldn’t be able to get it sorted.

Overall, I would definitely recommend this website to everyone, especially those starting up a business and looking for a more affordable option. I received my goods today and the quality is so so good for the price I paid. Super impressed 👍🏻

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for sharing your wonderful experience! We’re delighted to hear that you were impressed with the ease of using our website, the quality of your business cards and flyers, and the value they provided for your small business. We’re especially pleased to know that Miranda was able to assist you with correcting the spelling error and provide the care and support you needed. We truly appreciate your kind words, recommendation, and trust in VistaPrint, and we wish you and your business every success!

Rated 5 out of 5 stars

BUILT ME PERFECT CARDS CAME OUT EXACTLY…

BUILT ME PERFECT CARDS CAME OUT EXACTLY HOW I WANTED!!!!

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re thrilled to hear that your cards came out exactly how you wanted and that you’re happy with the final result. We truly appreciate your 5-star rating and are delighted to have been part of bringing your design to life!

Rated 3 out of 5 stars

I've been with VistaPrint for over 20 years...

I've been with VistaPrint for over 20 years. They used to have good quality products and good shipping, but they seem to have really gone downhill in the past couple of years. Quality control on printed items has suffered, as has the quality and durability of items they sell. But most of all, their packing and shipping has tanked. It's rare these days to get an order that isn't damaged because they use very thin shipping boxes and a single line of tape to ship things that are 25-35 lbs in weight. I've received multiple shipments from them the past two years where the boxes were torn, opened, and even had hundreds of dollars of items missing because they fell out on transit. It wasn't the shipper's fault, it was very poor quality packaging material and little to no packing/padding inside. And now, after all the quality going downhill, they removed the VistaPrint Advantage Pro benefits for a new lousy program that provides little to no benefit anymore. Though I've spent tens of thousands of dollars with VistaPrint over the years, I'm afraid we'll have to look for a new print company.

7 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing this detailed review and, most importantly, for being a Vistaprint customer for more than 20 years. We’re truly sorry that your recent experiences have left you feeling that the quality, durability, packaging, and shipping have declined. Receiving damaged and opened shipments, particularly when items are missing, is not the experience we would want for you. We want to make this right and have emailed you details geared towards providing a resolution to the concern you've shared with us.

Rated 5 out of 5 stars

Vista Print Experience

I have using Vista Print for years and always found their products high quality and durable. They also communicate when your order is ready and shipped. Seamless and streamlined from start to finish.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your continued support over the years! We’re glad to hear you’ve consistently been happy with our product quality and communication. We truly appreciate your loyalty and look forward to serving you again!

Rated 5 out of 5 stars

I would like to give an excellent commendation for the agent who helped me

I would like to give an excellent commendation to the customer service agent who helped me today - her name is Apple. She was terrific. She helped me with all my needs and did so with patience, professionalism and friendliness. Excellent customer service. I hope Vistaprint will reward and acknowledge her for her outstanding service. Thank you.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Signature stamp issue

I had an issue with a signature stamp I created. I didn't see that it had to be a certain size in the template so the stamp came out way too small. I spoke with Christine in the support chat and she helped me with my issue and gave me a one-time replacement with the correct size. She was thorough, quick and really helpful. Thanks.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again. Thank you for ordering your stamp from us.

Rated 5 out of 5 stars

Ellen Joyce was amazing

Ellen Joyce was amazing! I had some trouble with my design and she was ablet to jump in and fix it. Saved me so much time. All I did was refresh my screen and it was perfection.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your wonderful feedback! We’re delighted to hear that Ellen Joyce was able to step in, resolve the design issue, and save you valuable time. We’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

They came through

I was a little frustrated when I received an email from a representative about possible delays with one of my orders. However, when I told him my deadline he made sure I received my order on time. Thank you!

17 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your experience! We understand how frustrating it can be to hear about a possible delay when you’re working toward a deadline. We’re glad our team was able to work with you and ensure your order arrived on time.

Rated 5 out of 5 stars

Vista Print is by far one of the true pioneers of superior printed products

Vista Print is by far one of the true pioneers of professional printing. They are professional and timely in their product delivery. Ordered cards from one of the popular Office Supply stores, and what I received was horrible. Customer service and satisfaction are the backbone of Vista Prints continued success.

18 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for such wonderful feedback! We’re delighted to hear you value our professionalism, timely delivery, and commitment to customer satisfaction. It means a lot to have your continued trust and support.

Rated 5 out of 5 stars

Stacy-Ann was exceptionally helpful

Stacy-Ann was exceptionally helpful, demonstrating extensive knowledge and attentively addressing all our concerns with personalized care.

17 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing such wonderful feedback! We’re delighted to hear that Stacy-Ann was exceptionally helpful, knowledgeable, and attentive to your concerns. We’ll be sure to share your kind words with her and the team. We truly appreciate your support and look forward to assisting you again!

Rated 5 out of 5 stars

Fast printing and great quality

Fast printing and great quality. The staffs are helpful over the chat system on website as well.

17 September 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were pleased with the fast printing and great quality of your order. It’s also fantastic to know that our team was helpful and able to assist you through our website chat. We truly appreciate your kind feedback and look forward to serving you again!

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