VistaPrint USA Reviews 

More than anything, I want to recognize the entire staff. Everyone was extremely friendly, attentive, and genuinely willing to help. I truly appreciate all their effort and the excellent service I received. I will definitely continue doing business with people who treat their customers this way. Congratulations to the entire team, and thank you for the great experience!

All you need is VistaPrint because this American origin company makes a good work design and printing !

Shantoy has made this an AMAZING experience. Her Customer Service skills are PERFECT, 100%.
Kind, thoughtful, knowledgeable x10, forward thinking & so esy to talk to, perfectly pleasant and 100% professional.
This experience is something I'll talk about for a long time.
THANK YOU Shantoy!!!

Mr. Alden is one of the best customer service representatives I have encountered in a long time. He is exceptionally knowledgeable, kind, and patient. He brings immense value to the company, and I strongly recommend that management consider him for a well-deserved raise or promotion. Thank you for your outstanding service, Mr. Alden!

Norman was very understanding and immediately proceeded to fix my issue. He communicated every step of the process. Norman recognized that I have been ordering from VistaPrint for the last 4 years. I have always been happy with the product & services received.

Terrible they took money no communication no shirts

As always you guys are professional and helpful.

My order has been delayed, which will cause me to miss my deadline on Saturday, September 19th. I purchased the product due to the on-time delivery. I have been a customer for over 10 years and have never experienced a delivery delay.

Usually it’s harder to resolve an issue with the online chat feature, however I was quickly put in touch with Jacky for a live chat, and she did a fantastic job assisting me! This was my first time using VistaPrint, and they have a repeat customer in me due to their exceptional customer service!

Stacey-Ann is amazing! She reached out regarding some items in my basket [which I really appreciated], and after some back and forth I mentioned a previous order I had an issue with for work. She went above and beyond to fix the problem. Honestly, I have not had customer service like this anywhere! Thank you Stacey-Ann!

A huge thank you to Christine M - you helped me more than you know!! I appreciate you going through every step with me and checking my project on your end to ensure I did it correctly. You really saved me at my job, and we all thank you! I also appreciate you showing me the business card sample kit you guys offer. This is great. I wish I knew about this earler, would have saved me from guessing. Christine deserves a raise and a present ha

I realized after placing an order that my wife had already done so with a family friends business for a portion to support them. Maya S. was very helpful and communicated with me through what was a stressful thought and energy. It was a double order of bookmarkers plus mugs and I only wanted the bookmarkers. Maya S.worked with me to give a refund of the mugs portion as she was able to cancel just that portion.

patience by April - understanding - great finished product

I've been using Vistaprint for years, they have quality products and good prices. I had an issue on my end building a business card with a qr code, they got right in there over chat and fixed me up. Great Customer service

I had an excellent experience with Vistaprint’s customer service, especially John Paul. I recently received an order of 100 presentation folders and realized that I had made an error in the design file I submitted. I mistakenly thought that the words “Open” and “Close” were part of the design interface rather than elements that would actually print on the folders.

Although the error was mine and was not covered under their standard warranty, John Paul listened to my concerns, was understanding and professional, and went above and beyond to help. Vistaprint made a one-time courtesy exception and replaced my entire order at no additional cost, with the design corrected.

This was a significant order for my professional practice, so I truly appreciated the level of customer service and the willingness to find a solution. John Paul made what could have been a very frustrating experience into a very positive one. Excellent customer service and a great example of standing behind your customers. Thank you!

VistaPrint business card prices have tripled in only three years! I used to pay under $20.00 for 500 business cards; now 500 business cards cost over $80.00.
Time to find another supplier...!

The swift downfall in customer support continues...

I realized late last week that I needed some flyers to take to an event with me. I checked VistaPrint and was delighted to find a "rush order" option. I spent time designing and ordering my piece and paid the extra shipping.

The delivery date has come and gone and now the flyers are irrelevant. VP blames FedEx. I got a full refund, but, what about my wasted time? What about showing up at the event without the promised docs?

I asked to be compensated in future merch credits for my loss, but of course was denied.

Hey VistaPrint - it's pretty easy - don't make promises you can't keep. Is it even possible to shop a national company and expect them to deliver anymore? I'm thinking with the advent of AI logistics and offshore customer service, the answer is increasingly NO.

LAME

John Reines helped create my business card quickly and beautifully. It would have taken me all day working on it by myself.

Every time I had to make a new order of business cards, I had to have help. It doesn't matter whether day or late at night, Vista Print always had an expert on hand who got the project done, no matter my deficiency with these things. I was always satisfied with the quality and professionalism, but mostly the kindness its experts had with me.

Not happy with results, The format shown on the screen is completely different from what I received; all the information is clearly readable on the computer, but physically the logo isn't visible and it looks unprofessional. I definitely do not recommend it...