At first, we had a slight issue with our order for a set of t-shirts (could happen to anyone), We are a business aswell so we understand. And so we called and asked for it to be rectified via their... See more
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My order was not entirely what I expected and I was a bit dissapointed. Vistaprint picked up on this and offered me to reprocess the order free of charge. That's what I call putting customer satisfact... See more
Company replied
About 10 years ago I ordered mugs printed with my personal logo. They are stiil going strong! The print is fine after 10 years cleaning in the dishwasher. Very good quality! Last order one of the m... See more
Company replied
delivery service that claims to have been at my house sorry i was home ..than a second attempt no email not notification nothing . but still claiming we were there very un professional . I iwll not co... See more
Company replied
Company details
Written by the company
VistaPrint, een bedrijf van Cimpress, helpt kleine ondernemers om professioneel ontworpen, moderne marketing op maat te creëren met het assortiment producten dat zij nodig hebben om professioneel en voorbereid voor de dag te komen. Inderdaad, we zeiden assortiment. Het klopt dat we bekend staan om onze visitekaartjes en we hebben er miljarden geprint sinds de oprichting van VistaPrint door Robert Keane in 1995. Maar vandaag de dag biedt VistaPrint zoveel meer: een uitgebreid aanbod aan op maat te maken marketingproducten voor kleine ondernemers, ideeën van experts en assistentie voor degenen die wat hulp kunnen gebruiken en een eenvoudig, intuïtief proces voor degenen die precies weten wat ze willen. Alles bij elkaar opgeteld, kunnen onze klanten eenvoudig een consistente, samenhangende uitstraling ontwerpen die als een rode draad door hun bedrijf loopt, of dat nu in een winkel, online, op locatie of onderweg is. Daarmee kunnen ze zelfverzekerd voor de dag komen, wetend dat ze niet onderdoen voor de concurrentie en het heft nu meteen in eigen hand nemen. Want nu is niet alleen een uitdaging. Het is een kans. En VistaPrint doet er alles aan om ondernemers daarbij te helpen.
Contact info
Hudsonweg 8, 5928 LW, Venlo, Netherlands
- 077 - 808 03 20
- klantenhulp@vistaprint.com
- www.vistaprint.nl
4.5
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good quality
Good quality, user friendly website, easy to personalise, quick shipping.
27 November 2024
Reply from VistaPrint NL
We are delighted to hear that you were thrilled with the products and services we provided and found our website easy to use and navigate. Your positive feedback motivates us to continue enhancing the customer experience.
It was a good experience
It was a good experience! The product was as expected, no surprises!
26 November 2024
Reply from VistaPrint NL
We are delighted to hear that you had a positive shopping experience and that our products met your expectations. Your satisfaction is our top priority, and we look forward to working with you again.
We can not log in to our account
We can not log in to our account, we can not make a new password, because our e-mailadres is not recognized, so we are lost in the world of Vistaprint Shit.
Our design of the business-cards are useless, because we can not log and the customer-service is hopeless.
19 November 2024
Unprompted review
Easy to design our cards
Easy to design our cards, easy ordering, & received our package with everything correct & looking good! Thanks much
13 November 2024
Reply from VistaPrint NL
That's wonderful to hear. We appreciate and value your business.
Reply from VistaPrint NL
We are absolutely glad that we had provided a very good service for your orders. We look forward to working with you again.
They help me quickly and friendly in my…
They help me quickly and friendly in my delivery problems!!
10 October 2024
Reply from VistaPrint NL
Awesome, we are happy to hear of your satisfaction with our friendly and quick services!
I am not very happy with the order…
I am not very happy with the order because the color is not bright, the format is broken and, well, in general, it looks somehow unpresentable
9 September 2024
Reply from VistaPrint NL
We regret to hear that the business cards did not work for you. We want our customers to be 100% satisfied, so it really saddens us that this was not your experience. Because the cards were not as expected, we are happy to assist, and will be sending an email with more details.
Simply perfect
Perfect printing quality, user friendly program for create designs and unexpectedly fast delivery. My first but not the last time here. Thanks
5 September 2024
Reply from VistaPrint NL
Thank you for taking the time to share your feedback with us. We're very happy to hear that you're pleased with the quality of the product ordered and quick delivery.
I have appreciated the close attention and creative ideas…
I have appreciated the close attention and creative ideas of your colleague Nicole. Top customer service!
13 September 2024
Unprompted review
Uitstekende service
Uitstekende service, medewerkers zijn vriendelijk en behulpzhaam
10 September 2024
Unprompted review
Horrible company and horrible customer…
Horrible company and horrible customer service. I have been using Vistaprint for over 10 years between the US and EU, but for over two years now, their production mistakes seem to be endless. It is quite frustrating to spend lots of hours perfecting the designs and then being processed by untrained staff that mix up colors, sizes and designs. I am a highly skilled individual and the time I put into these designs really comes at a high cost to me. When I call them regarding the errors, they just issue a refund in the form of account credit for one year, It is certainly not enough to compensate me for my time but I know there is no much they can do so I accept the partial solution and redesign again. However, one of their agents in Jamaica canceled the credit that was issued by customer service and e-mailed me rudely indicating the closing of my account after I left a negative review for one of the products. Such a horrible and uncivilized manner is indeed a threat to my rights as a customer and as a person to express my opinion. My account got blocked and I am unable to access my designs or the tax invoices since most of these designs were for my LLC. I have been in communication with them to get the issue resolved but no action.
*********
12/09/2024
Hello, in response to your comment; no refund to my credit card has been issued as of yet. Also, Vistaprint will need to enable my access again so I can check my business invoices for the orders I placed (it is a business account with my company's tax ID on file), failing to do so might result in a taxation problem and I will have to report Vistaprint to both the American and the French governments where I did business with Vistaprint. Please act quickly and responsibly.
26 August 2024
Unprompted review
Reply from VistaPrint NL
We apologize for the inconvenience you experienced with your order. We aim to provide the best service, and we're sorry we fell short this time. Upon review, the credit was canceled, and a refund was issued to your account, which you’ll receive in 3-5 business days. An email confirmation will be sent for your records. We'll share this feedback with our team to help prevent it from happening again. We hope you feel our genuine intention to assist.
Labels are top and water proof
7 August 2024
Reply from VistaPrint NL
Thank you for your feedback. We’re pleased to hear that you’re satisfied with the quality of the labels, including their durability and waterproof features.
Good service with orders
I had a wrong order, this got fixed without trouble. Nice and helpful customer service chat (Demi) :)
1 August 2024
Unprompted review
Reply from VistaPrint NL
We're glad to hear that your order issue was resolved smoothly and that you had a positive experience with our customer service chat. Demi will be pleased to hear your kind words.
FeelsGood2Share
The help I got from Reidel and Stephanie was great 🤩 They helped me to design a beautiful VisitCard to promotie my website.
Thank you Guy and Doll🙏
23 July 2024
Unprompted review
Reply from VistaPrint NL
We're thrilled to hear that Reidel and Stephanie provided you with great assistance in designing a beautiful card to promote your website. We're always here to help!
...Ordered business cards for an event…
...Ordered business cards for an event but although these were manufactured in time by VistaPrint, they got misplaced by the Postal company... I ordered a second batch knowing that it probably wouldn't be in time for the event and a bit of a gamble, and these guys went the extra mile to make sure it was there in time !
18 July 2024
Unprompted review
Reply from VistaPrint NL
We're happy to hear that you received your business cards on time even with the issue experienced with delivery of the initial order.
The colors are horrible and way too…
The colors are horrible and way too dark in comparison of the original image.
19 July 2024
Unprompted review
Reply from VistaPrint NL
We're sorry to hear that the colors didn't match the original image as expected. We strive for accuracy and want to resolve this for you. Please update your review with your order number, so we can investigate further and assist you promptly. Updating your review with this information would greatly help us in resolving the issue to your satisfaction. Thank you for bringing this to our attention.
Reply from VistaPrint NL
Thank you for sharing your review with us. We look forward to printing more for you.
Done well !
Done well with the design, just not that happy about the Polo's quality, otherwise 5 Star
14 June 2024
Reply from VistaPrint NL
We are pleased to hear that you found the design quality satisfactory. Yet, we regret that the quality of our polo t-shirts did not meet your expectations. Your satisfaction is our top priority, and we are eager to understand your concerns better and offer assistance. Furthermore, we have sent you an email requesting images that highlight the quality concerns you experienced. We look forward to your response.
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