VistaPrint NL Reviews 

6,788
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

At first, we had a slight issue with our order for a set of t-shirts (could happen to anyone), We are a business aswell so we understand. And so we called and asked for it to be rectified via their... See more

Rated 5 out of 5 stars

My order was not entirely what I expected and I was a bit dissapointed. Vistaprint picked up on this and offered me to reprocess the order free of charge. That's what I call putting customer satisfact... See more

Company replied

Rated 5 out of 5 stars

About 10 years ago I ordered mugs printed with my personal logo. They are stiil going strong! The print is fine after 10 years cleaning in the dishwasher. Very good quality! Last order one of the m... See more

Company replied

Rated 1 out of 5 stars

delivery service that claims to have been at my house sorry i was home ..than a second attempt no email not notification nothing . but still claiming we were there very un professional . I iwll not co... See more

Company replied

Company details

  1. Prints and signs store

Written by the company

VistaPrint, een bedrijf van Cimpress, helpt kleine ondernemers om professioneel ontworpen, moderne marketing op maat te creëren met het assortiment producten dat zij nodig hebben om professioneel en voorbereid voor de dag te komen. Inderdaad, we zeiden assortiment. Het klopt dat we bekend staan om onze visitekaartjes en we hebben er miljarden geprint sinds de oprichting van VistaPrint door Robert Keane in 1995. Maar vandaag de dag biedt VistaPrint zoveel meer: een uitgebreid aanbod aan op maat te maken marketingproducten voor kleine ondernemers, ideeën van experts en assistentie voor degenen die wat hulp kunnen gebruiken en een eenvoudig, intuïtief proces voor degenen die precies weten wat ze willen. Alles bij elkaar opgeteld, kunnen onze klanten eenvoudig een consistente, samenhangende uitstraling ontwerpen die als een rode draad door hun bedrijf loopt, of dat nu in een winkel, online, op locatie of onderweg is. Daarmee kunnen ze zelfverzekerd voor de dag komen, wetend dat ze niet onderdoen voor de concurrentie en het heft nu meteen in eigen hand nemen. Want nu is niet alleen een uitdaging. Het is een kans. En VistaPrint doet er alles aan om ondernemers daarbij te helpen.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

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4.5

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(6,788)

874 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality service

I have ordered Christmas card, calendar and mugs this year and I am very happy with them all. High quality and excellent service! And super quick delivery too! The mugs were safely packed. Will definitely come back for more stuff! Well done team!

31 December 2021
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Thank you for this wonderfull review! We are so happy to read that all of your products exceeded your expactations as well as our customer service.

VistaPrint whishes you all the best for 2022!

Rated 5 out of 5 stars

Orderd christmass cards with photo

Orderd christmass cards with photo. But thanks a production error the photo was not good quality. They send a new order free of charge , not good. Again contact vistaprint en they send a Third order that cames with good quality. So costumer service was excelent.

13 December 2021
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Dear Dennis,

Thank you for your review about your experience with our customer service. I'm sorry for the first two orders of your Christmas cards, but I'm happy to read that the third order is arrived in good quality. We're standing for our 100% satisfaction guarantee and always happy to help you.

Wishing you lovely Christmas days!

Rated 5 out of 5 stars

Supper professional and friendly…

Supper professional and friendly customer service!
Thank you so much!

17 November 2021
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Hi!

Many thanks for your nice review about our customer service.
We're always happy to help you and give some marketing tips and - advice.

Looking forward to your next order.

Have a pleasant day!

Rated 1 out of 5 stars

I paid extra for delivery and got it…

I paid extra for delivery and got it late. And please don't explain covid19 !!!!

30 October 2021
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Dear Marsyn,

Thank your for your review about your order. I'm very sorry to hear that your order arrived to late. I will have a look into your order, why it would be to late.

Could you send me a e-mail with your account- and ordernumber to: nlsocialmedia@vistaprint.com?

Looking forward for your e-mail.

Rated 5 out of 5 stars

Excellent customer service

Excellent products, even better customer service! An error on 1 product was quickly and efficiently resolved, and delivered without any problems. Will definitely recommend this company for all printing needs. Keep it up vistaprint!

5 July 2021
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Hi Sharli,

Great to read you're satisfied with our product and our customer service. We are very happy to know we we're able to help you.

Feel free to contact us whenever you need us!

Kind regards,
Vistaprint team

Rated 1 out of 5 stars

This is definitely the worst website…

This is definitely the worst website that I ever used to do this type of editing. The website is constantly changing what I write to other languages, miss placing words and also deleting them!
I have used this company before and frustrates me to see how much they have declined their services.
shameful.

23 May 2021
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Hi Joao,

I'm very sorry to read that you're not happy with our website and that you're frustrated about it. This is not what we want, and I will check together with you how we can fix this.

Could you send us exactly the feedback (if it's possible with screenshots) you have regarding the website to: nlsocialmedia@vistaprint.com. Please provide us also your account number.

Thanks for this review, and I'm looking forward for your e-mail to help you.

Rated 1 out of 5 stars

The prices at Vistaprint never add up

The prices at Vistaprint never add up, there are always mistakes, like this one,
Kortingscode VP0550 toegepast met 50% korting.
But when you get to checkout,
Je bespaart 40% (€ 8,58)!

12 March 2021
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Dear Woody,
We are very sorry to hear that you did not get the discount you were expecting. We would like to have a look into your account to see what happened and if the discount was applicable to your choosen products and options. Could you send us an e-mail to nlsocialmedia@vistaprint.com with either your account e-mail address or the order number ? Thank you for your cooperation !

Rated 4 out of 5 stars

Their service is good only the deliver…

Their service is good only the deliver company they choose is most horrible deliever company. I am very angry with the deliever company. I hope they change another deliever company.

17 November 2020
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Dear Thin Thazin, we can only hope that you received your order. If you want to give us more details regarding what exactly went wrong, you may email us on nlsocialmedia@vistaprint.com. We are looking forward to your email and wishing you a nice evening.

Rated 1 out of 5 stars

BECAME A HORRIBLE COMPANY!

BECAME A HORRIBLE COMPANY!
They started off great. I and our companies used them just about since they started. Over the past 5 years they are horrible. Do not believe them when they tell you anything will be delivered on time. Do not count on things being correct. Do not order anything that is mechanical such as roll up banners. Average 1/3 arrives that do not work when you try to use them. One of our staff insisted on ordering from them again (we have spent tens of thousands in the past and stopped a year or 2 ago). Again, promises and missed deadlines and no customer service! I rarely write a bad review, but they deserve it!

15 October 2020
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Dear Mark,

Thank you for your review. First of all, our apologies that you had many bad experiences with us. Since we do not have your account details, we unfortunately can not track back what went wrong in the past with your orders. Could you please contact us via nlsocialmedia@vistaprint.com with your account number, so that we can assist you further and make sure that we can use your feedback in order to improve our service and quality. We are looking forward to your e-mail.

Rated 5 out of 5 stars

Reliable company I use for years now

Reliable company I use for years now. Clear information about delivery time and very often delivery before deadline given. I had one problem with delivery (not the company itself) and once confirmed delivery company failed 0 they have reprinted my entire order for free! Excellent customer service!

26 March 2020
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Thank you so much for your kind review. We are sorry to hear that you had some problems with the delivery service but very good that you contacted us and that we could solve this for you, it all worked out in the end !

Rated 5 out of 5 stars

I am very impressed with the customer…

I am very impressed with the customer service by Vista Print! What is very nice is that Vista Print has a local telephone number where you can easily call for help to make sure what you are creating will be successful. Two of their colleagues, Jarvin and Mike Lemens, checked my printing work, spent time with me with marketing suggestions AND helped me to align the text on my business card before sending the order to print. This kind of personal service on the internet is not so common these days. Also, my business cards were delivered in the exact time as promised. I am looking forward to my next marketing project using Vista Print as my printing source.

23 January 2020
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

And we are looking forward to your next marketing project that we can print for you, Laurie !

Rated 5 out of 5 stars

Excellent service and very fast!!

Hi,
My name's is Domenico and I am writing to thanks very much Vistaprint for the lovely service.
I will give a very special thanks to Babs Terloop for her extraordinary kindness.
She spend over an hour for me helping me to make a logo, etc.
I had problems doing that first of all because I am really not expert at all of internet and second because i don't have a computer.
Miss Terloop has been very patient, very gentle and made possible for me to buy what I wanted.
I really reccomend this website and thanks again.

14 January 2020
Unprompted review
Rated 5 out of 5 stars

This company is Best in whole the world…

This company is Best in whole the world such as helpful, honest, prompt, kindly! I never known like a this company before with wonderful hospitality as well! Thank you for helped me a lot!!

7 November 2019
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Dear Akiko, what a wonderful reaction! We are delighted to hear this from you and we wish you all the best , thank you again for sharing this !

Rated 1 out of 5 stars

Their website is a mess

Their website is a mess. I've had spam that was better designed than this.

I just want a single shirt. Why can't this website just be easy to use? I've spend way too much time on there just getting letters in the right place.

then you get three pages worth of additional offers before you can order.

After that, I tried to send my order to a ups pickup point. Which you don't get to choose right away. Nope, instead, the 'place order' button becomes a 'choose pickup point' button. Which actually fails to find the pickup point right around the corner from here. So I had to start over.

I decided not to order here simply because the website is so darn bad.

25 August 2019
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Thank you for your feedback. We are sorry that you are not very happy with the way our website is set up. We are continously working on our website and will update and improve it. I have passed your comments on to the applicable department. Otherwise, in case something is not clear, please feel free to contact our customer service, we are always happy to help you !

Rated 1 out of 5 stars

Takes way to long to arrive

Takes way to long to arrive

it takes more than 2 weeks tho ship and it already costs 4.99€ thats a reason that i dont longer order by them!

7 February 2019
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

We are sorry that it took more than 2 weeks to ship your order. That is too long. When you place an order, you may choose between, in general, 4 different delivery times, between 2-10 business days. We are happy to look further into this for you, if you can email your order- or account number to nlsocialmedia@vistaprint.com, we will investigate this for you and contact you again. Again our apologies.

Rated 2 out of 5 stars

they delivered it on the wrong adress

The product is good very good. but the service is bad because they didn't deliver the product on the right adress. They deliverd the product on the same name street only in a other town. So i had to go to that other town to get my product. So it is very bad service and maybe they need to read better........

23 November 2018
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Wat ontzettend jammer dat onze vervoerder uw pakket verkeerd geleverd heeft. Wanneer u met ons contact had opgenomen, hadden wij het direct voor u kunnen oplossen. Ik neem contact met u op via uw account, dan kijken we samen nog even naar een gepaste oplossing voor u.

Rated 2 out of 5 stars

Business card design disappeared in my account and

The first batch was fine and what I expected, but when I wanted to reorder it six months later all the logos in my design had disappeared!? And when I called to point this out, the said that they would file a complaint and offered to help to put the logos back, but they do not have the original design so how can they do that? Vistaprint did not offer any discount or a free batch to print for this mishap because they have Black-Friday week!? Seriously!

21 November 2018
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

We are very sorry that the logos had disappeared. We are aware that the problem occured a while ago but we would still like to offer our help. Could you please send your account number and email address to nlsocialmedia@vistaprint.com ? We will contact you then.

Rated 5 out of 5 stars

Really Great

Really Great!

Service is excellent ordered 500 business cards and I am really happy with them. The design tool works excellent and just really fast delivery for a low cost. This is what I like about companies! Keep up the good work!

Kind Regards,

Tycho Loke
CEO
Tycho Loke Services

8 January 2018
Unprompted review
VistaPrint NL logo

Reply from VistaPrint NL

Many thanks for your great feedback and compliments ! We will definitely keep up the good work !

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