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VitalChek Reviews 

17,949
•
TrustScore 4.5 out of 5

4.4

E-commerce service
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Review summary

Created with AI, based on recent reviews

Looking at 2,608 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the website is extremely user-friendly, making the entire ordering procedure simple, straightforward, and completely painless from start to finish. Furthermore, people are consistently impressed by the exceptionally fast delivery services, noting that vital certificates and documents arrive much quicker than initially expected in the mail. However, some customers also noted experiencing significant delays, prolonged waiting periods, and extremely slow communication when trying to resolve issues. A few reviewers mentioned waiting months for unfulfilled orders or encountering serious difficulties without receiving helpful customer support responses or updates.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. Many consumers report that the... See more

Service

Customers consistently note positive experiences with service, highlighting great turnaround times and easy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a fast turnaround time and a... See more

Response time

Customers had ambiguous experiences with response time, reflecting deep divisions in how people perceive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The entire process was fabulous. From how easy it was to order, to the QUICK turnaround time, I am so happy with my experience! The only thing I would comment on was that I paid for the highest delive... See more

Rated 5 out of 5 stars

Such a smart and easy way to get documents you need. Amazingly easy and super clear instructions. I needed another document and this was communicated clearly and she followed up with me. I have some m... See more

Rated 5 out of 5 stars

The only complaint I would have is that it took almost three weeks to get to me from the date it was mailed when your website says clearing 5-6 biz days from date mailed.

Rated 5 out of 5 stars

The process was straightforward and streamlined. The vital check site left me feeling confident that my request was going to the right place. I have received the items I ordered.

Company details

  1. E-commerce service

Written by the company

LexisNexis VitalChek Network Inc. is an authorized service partner with more than 500 government agencies nationwide for the issuance of birth certificates and other vital records (death certificates, marriage certificates and divorce certificates). VitalChek has been providing these services for 35 years and currently processes more than 2 million vital record orders annually. At VitalChek, we understand the importance of keeping your personal information safe and secure. That's why we operate to the highest standards of web security when processing orders and work directly with the government agencies to fulfill your vital records requests.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(17,949)

2,553 reviews in the last 12 months

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Rated 1 out of 5 stars

Vitalchek Charged $70.00 For Nothing

Charged $70.00 for a marriage certificate I never got. No way to track the order. They gave me an estimated three months to deliver it. The date came and went. Don't fall for it. Save your money! Best way to order your vital records is to go through a town's website.

22 August 2026
Unprompted review

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