Vitality Extracts Essential Oils Reviews 

244
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with customer service, describing it as nonexistent, unhelpful, or rude, often receiving no response to inquiries. Customers frequently encountered problems with orders, such as delayed shipments, incorrect items, or products arriving damaged. Several users also reported products smelling toxic, not providing advertised relief, or causing adverse reactions like skin irritation. However, some customers also noted that certain balms and oils were effective for pain relief, including sciatica, knee arthritis, and nerve pain. A few other people also felt that products like Skin Envy improved their skin, reducing wrinkles and brown spots. Additionally, some reviewers were happy with product prices and reported positive experiences with customer service resolving issues like damaged deliveries.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with balms... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the effectiveness of products for... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers expressing dissatisfaction over... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some expressing frustration over quality... See more

Customer service

Consumers find customer service to be a negative experience, with many describing it as horrible or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Customer service is nonexistent!! I received an oil with a broken dropper. I simply requested (several times) a new dropper be sent and still haven't gotten a response. Would not do business with Vita... See more

Rated 1 out of 5 stars

I’d like to know where Vitality Extracts Essential Oils got my photo yes my photo every family & friend will & would recognize this photo. These are private & was sent to my neurologist & orthopedist... See more

Rated 1 out of 5 stars

Ordered their Frankincense Essential Oil Balm. I’ve used Frankincense products for years. This immediately smelled off. Like petroleum. I’m not going to try to return. Nor will I continue the use. It... See more

Rated 1 out of 5 stars

Promises made about Vitality Extracts for their Helichrysum Oil Balm were not true for me. I saw no improvement from using this product. Then the worst part is that they have a 7 day return policy an... See more


Company details

  1. Vitamin & Supplements Shop
  2. Aromatherapy Supply Shop
  3. Fitness and nutrition
  4. Health and beauty shop

Information provided by various external sources

Pure Essential Oils For Healthy Living


Contact info

2.7

Poor

TrustScore 2.5 out of 5

244 reviews

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1-star

No history of asking for reviews

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2.7

All reviews

(244)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

really stink

bought over $350 of oils and only 2 of those were tolerable The smells are overpowering or smell horrid
They don't post the bad reviews, only the 5 stars
No refund only exchange
went to the garbage

18 May 2021
Unprompted review
Rated 2 out of 5 stars

Diffuser defect

I purchased a diffuser eight months ago and it has already stopped working I take care of it very well but use it daily it is in perfect condition but no longer works. The company refused to do anything about it, I will no longer order from this company as they do not hold up their end of the deal with their products.An electric unit of this type should last longer than eight months it should last years!

26 April 2021
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I ordered various products from them. Received everything I ordered on time. I had no shipping problems. No billing problems and no problems with their products.

14 April 2021
Unprompted review
Rated 1 out of 5 stars

This should actually be a ZERO star…

This should actually be a ZERO star review, but the system doesn't give an option of less than one star. Vitality Extracts is a HORRIBLE company! I have a credit with them, and they will not apply it to my order. Do not order from them, they are AWFUL and UNCARING. Be warned.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

Hair Envy = hair loss; Skin Envy is drying

The Hair Envy has caused hair loss - I actually have bald spots now. The Skin Envy dries & burns my skin. Their return policy does not allow adequate time to use long enough to be able to see if you are benefitting from the product. I am now stuck with $100 of product that is useless to me & that I would not give to someone fearing they would have the same issues or worse.

19 March 2021
Unprompted review
Rated 1 out of 5 stars

Do not order from that company! SCAM!

As soon as I ordered, I searched the reviews around web... 10 minutes after placing my order, email them and notify them to cancel the order. 9 hours after that, they send me an email that the order has been shipped but without sending me any tracking number. I emailed them again and wrote them that I request to cancel my order. They answered me they can't do nothing now... Ha! The only thing they want is to take your money! Definitely a scam company!

30 December 2020
Unprompted review
Rated 1 out of 5 stars

THIS SHOP IS A SCAM

THIS SHOP IS A SCAM. Do not buy from this shop. they never deliver the items and do not respond to emails or calls. I ordered 160 worth of products that i have never received. No refund, nothing. Many people report the same. google them and read the reviews.

28 November 2020
Unprompted review
Rated 1 out of 5 stars

buyer beware

I have ordered here a few times and never had a problem granted it is for diffusers or accessories but liked my experience with hair envy so ordered more at the beginning of September. Order arrived on Friday - 2 months after my order was placed. Customer service is absolute rubbish, they directed me to a tracking site which told me nothing and when I tried to enquire where it was i was sent a message saying it was in customs and i would have to pay a fee to receive my order!!! i have NEVER experienced such a delay and can only assume they use second rate courier services as tracking of my order identified it left Utah then Jamaica then Hong Kong then Australia - 2 months while you sat on my money and refused to acknowledge there was a problem - COME ON! ill be making my own version of Hair Envy and at least i will know whats in it - disgraceful customer service - oh hang on , there is none.

8 November 2020
Unprompted review
Rated 1 out of 5 stars

UNAUTHORISED USE OF MY CREDIT CARD FOR ORDER I DID NOT MAKE!!!!!

I ordered the skin envy bundle + hair envy back in late September which arrived last week.
However, this company has now deducted a further $119 AUD for another order I DID NOT MAKE - or authorise payment for!!
I have emailed the company and had to contact my bank and stop my credit card - which is just awesome!! :(
Wish I had read the bad reviews and comments before purchasing from this company.
NOT VERY HAPPY AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

26 October 2020
Unprompted review
Rated 5 out of 5 stars

Love it! Long time user

I have been using Vitality Hair Envy for a few years. I love the smell, and I have seen definite results. I thankfully have not have any issues what so ever with shipment. I do the 6 pack. Checking out is very easy. If I don't want the options offered after I place my order, it's just a couple clicks of "No Thanks". I have highly recommended this product and other roll on products. I am very impressed with everything.

11 October 2020
Unprompted review
Rated 1 out of 5 stars

super bad customer service

super bad customer service! Take forever to reply!
Be careful of the check out , very tricky website, after you check out, the website will pop out the item you just bought and confuse you like you didnt purchase successfully. I got this experience and I though I didnt buy so I click to purchase again and then I realized I actually double purchase. I right away write email to request cancel the last order, this is the only time email reply you immediately say it cant cancel it because it's already pack. Huh? I am in Singapore and it's US night time...
Be aware of the dishonest part is this, they automatically help you to do repeat order every month. I didnt make any repeat purchase function so I got one more order coming.
Very very bad experience from this Co!

27 September 2020
Unprompted review
Rated 1 out of 5 stars

Awful customer service support!!!

I'm having issues with an order from September 9th. This company said that the delivery will take no more than 5 business days (that's why I bought the products), however, I haven't received my products and the customer service support is awful, they replied my emails with the same answer 2 times and now they are saying that the delivery will take around 4 weeks because is an international delivery when the final destination is within the US!!! I will never buy again these products!!!!

23 September 2020
Unprompted review
Rated 1 out of 5 stars

I ordered £42 worth products in March

I ordered £42 worth products in March. I have not received the products yet, tracking number first showed it was shipped and after that it does not work. I emailed them several times but there was no response. It’s a scam company.

19 September 2020
Unprompted review
Rated 1 out of 5 stars

Never recieved my order. THEY ARE A SCAM

I ordered over $100 worth of oils and bracelet and I never received my order my tracking number never worked and the tracking date didn't go beyond the day after I put my order in.
They never get back to me and I haven't been able to get in contact with the to get a refund for the order I never recieved. This company is scam so think twice before you order off them

27 August 2020
Unprompted review
Rated 1 out of 5 stars

This is a total scam

This is a total scam! I ordered from vitality extract, it's been over 2.5 months and never got my shipment. I clicked the tracking no on their website and it went to UPS and it says shipment arrived in Bangkok since June 23. But when I called UPS in Bangkok about the status they said this is not UPS number. I wrote to Vitality Extract customer service and never got the reply.

You will receive everything from them like a legit place. I got email from then on June 6. It's Aug 18 and I never got anything.

It's a total scam!

18 August 2020
Unprompted review

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