Vitality Extracts Essential Oils Reviews 

This was my second time ordering oils from this company. I was very happy with the first order so I ordered for a second time. I ordered three 10ml bottles of their oils and was very disappointed in their packaging. The eye dropper /stopper was broken and the cap on one the bottles was cracked and had about a third of the oil leak out. The bottles were packaged in a plastic bag and not even wrapped up and cushioned for the shipping. I’m surprised that more did not break. I notified Vitality and told them about the packaging to see if this was normal practice and said that I was NOT interested in a refund/replacement and when they answered me with their response they did not mention the packaging practices all they wanted to talk about was how since I did not enclose pictures/ videos of the broken products they could not issue replacement/refunds.
I cannot recommend this company if they continue to send glass bottles in a plastic bag without any other type of padding to prevent breakage.

What a rip off!!! Products are diluted & smaller than they appear. The only person that got it right is their graphic artist. Don’t let a pretty bottle drag you in to the garbage they peddle!! I won’t even begin to tell you how I got stabbed in the back with their so called 3 day processing policy. That story would be a short novel!!! Run, save your money!!!! Buy local & SBA.

So, my last order was $250. I called a representative, I sold deTerra so I wanted to ask regarding pricing of the same oil. Helichrysum, is an oil, I have not used. The 30ml was $37 but the spray 30ml was only 29. I asked if it was diluted. Sonya, she was lovely. We chatted about 20 minutes. Half way through, she comes back and says that the spray is NOT diluted, full strength. I order buy one, get one free at $29. I also order 6pk of Hair Envy. So I get the order, tap the dropper, after taking 'before' pictures of my age spot. Then I see the word 'blend'...immediately, I know what that means. I have a large bottle of deTerra Fractionated Coconut Oil right in front of me. I call, they want me to return the two BOGO $29 for a full credit, even though, for 20 minutes, I asked, person to person, so this exact thing did NOT HAPPEN. I am disabled, I farm 20 acres, I do not have time to package up, travel to town, pay for shipping to return an item I tried to prevent receiving, Period. No more, there are a dozen, really good Oil Manufacturers, I will spend thousands of dollars on. Elsewhere.

If I could give a zero I would. Horrible smelling product. So bad I have to scrub it off my hands. Just realized they will not refund my CC. How are they allowed to get away with this over and over.

THIS COMPANY KEPT MY MONEY EVEN THOUGH I SENT BACK THE UNSEALED PRODUCT TO THEM.

Unable to talk to a live person regarding account and auto ships..
The number listed is not a phone number where you can talk to someone. My complaint is not about the products but about the customer service.

This company needs better ways to provide customer service. I’ve purchase a few times and shipping was as fast as most places in top of having to pay. I went on Amazon to try to order (since I already pay for shipping). The prices are higher and the don’t offer as much. Also, I ordered something for eyelashes and the directions warned to ‘avoid eyes’????

Terrible business. I ordered products over two weeks ago, was charged and the order has not been fulfilled. I’m filing a complaint to better business bureau.

I would suggest when trying a new company check to see if Amazon has it and order the product through them. You have more support that way.

already I can tell this is fake by looking at it. 5 ml helichrysum oil for 15$? that is 100% fake.

They charged me $15 for shipping without any prior notice, just when you get to the payment screen, which is a rip-off. I have never in my life paid $15 for shipping. It's 2024, folks, wake up! Absolutely disappointing and unacceptable

Ordered the Frankincense it didn’t smell like it at all. My sister used it all the time so I know the scent of it.

I received a bottle of oils that was broken. It smelled terrible and I did not want another. I requested a refund. The company would ONLY do a replacement. I sent several messages requesting a refund and not a replacement. From them, it would be a replacement only. I shall take my business elsewhere.

Worst, most dishonest company I've dealt with in a very long time. In short, I've been trying to cancel for 8 months by following their online procedures and still getting charged. Also had other companies say I'm being charged for stuff I didn't order that was through vitality extracts. Scammers selling personal and financial info.

Ordered on March 6, 2024 an item. Never received conformation about my order or when it would be shipped. Have sent an email to them but email was never answered. Just wondering if this is a good company to do business with.
Mary H Cosgrove

Scammers. The code wouldn't work. The one person on the phone coudnt do anything. Kept sending to a line that wasn't being picked up. Charged me full price somehow. Product is subpar. Customer service is non exsistent. Terrible. Horrible!

Worst experience I’ve ever had!!
They signed me up for auto ship without my permission.
Charged me and shipped product to my old address.
I could not get customer service on the phone nor would they respond to my many emails.
Complete jerks and frauds! Steer clear.

My name is Helen Hall-Davidson. I ordered Frankincense oil big 30 months x 2 bogobig my confirmation order number is4098917. I did not receive my other. Please correct or refund. I really like your product. I hope I can get it

I ordered 4 30ml bottles of essential oil blend for hair. They were at the discount price offered which apparently later disqualifies you for a refund if you wish to return the item… but they give you a credit. No thanks. Also what is not mentioned is there is a profound duty charge if the delivery is to Canada. I waited for weeks thinking I had free, fast delivery and no tracking after the items reached the border & “International Carrier” which was Canada Post. Now, I have to get to my Post Office somehow (I’m not very mobile” and pay a further $33.00 CA. I have worries that the bottles will be leaking or broken which as stated in other reviews. Hopefully not. I will not be ordering from this company again.

I placed and order- order# 4045189, The order arrived and 2 out of the 4 oils were not sealed and one was leaking. I called to explain that I received oils that were not sealed, and scent was coming from and on one of the bottles (with the dropper in it). I have never received a bottle with the dropper in it either. Sounds a lot like product that was shipped to someone else, they didn't like it and it was shipped back to the company and now the company is resending it to me.. I was told that is a "new cap". I raised this as a safety concerned. How do I know that the product wasn't contaminated? He offered to give me a credit and I said will the next product be sealed? He was unsure. How do you not know? I asked for a manager and was told I had to wait 24/48 hours for a call back. Then they call while you are at work, and when you call back no one picks up. The manager left a voicemail telling me that I can't have replacement product that is sealed, nor can I send back for a refund. What kind of customer service is this? How I do I know the product isn't contaminated? I have been ordering oils for years and never one time have I received bottles that were not sealed. Wouldn't this be a liability on the company? What is the product was contaminated? I would like sealed bottles. Is that too much to ask for? Cecelia is the one that left a message, and no one answered (of course) when I called back. What a joke! A picture was provided to Vitality but I will provide again if needed.