I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... See more
Company replied
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Review summary
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Reviews shaping this summary
Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more
it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more
We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more
Company replied
Company details
- #244 of 277 best companies in Vitamin & Supplements Shop
- #203 of 235 best companies in Fitness and nutrition
- #225 of 254 best companies in Health and beauty shop
Written by the company
Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.
Contact info
London, United Kingdom
- sales@vitaminplanet.co.uk
- www.vitaminplanet.co.uk
4.1
Great
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Never use this company - take your money but don't send the product and don't answer emails or phone
I placed an order in October '23 and got a notification on 25th November that "we're getting your order ready to be shipped. We will notify you when it has been sent". I was never notified that it shipped but the money (£52) was taken from my account on the 25th Nov '23. I have emailed and telephoned many times but got no reply.
3 February 2024
Unprompted review
Product never delivered
4 June 2023
Unprompted review
No product delivered and no refund
Ordered on the 9th of September . Product still not arrived showing as not even dispatched .
Emailed to ask and no reply, emailed to ask for refund no reply .
Don’t waste your time and money on this company
2 October 2023
Unprompted review
Whist I purchased items,the Website…
Whist I purchased items,the Website showed buy one get one free, however I only received one , I have contacted the sale team and customer service team by email and call for several times, nobody answer the phone, I never get a reply and a refund.
It is a scam!!
20 September 2022
Received soon
25 April 2022
High quality products
25 March 2022
The bloody product itself didnt even…
The bloody product itself didnt even arrive! Unbelievable.
30 November 2021
I made an order on 16th Oct and haven’t…
I made an order on 16th Oct and haven’t received it for over half month.
2 November 2021
They are simply the BEST
20 October 2021
When ordering products from Vitamin…
When ordering products from Vitamin Planet, it takes a long time to be processed, and shipped over!! This is why I'm only giving 4 Stars, instead of 5 Stars.
14 September 2021
Delivery was not comprehensive
Delivery was not comprehensive. Some items could not find.
13 September 2021
Responsive, but very slow delivery
Not very quick despatch, and product got held up with courier for over a week, so I cancelled the order. However, Vitamin Planet were quick to respond and issued the refund with no quibble.
9 September 2021
Very good service and fresh products…bought honey few times it’s fresh and pure
Very good service and fresh products thanks
8 September 2021
Never ever again
Never ever gonna order again. I got a wrong order and when I complained they ignored me completely. No refund, not accepting the mistake.
Huge disappointment.
5 September 2021
This item took forever to arrive
3 September 2021
Vitamin Planet order
Ordering was very straightforward and delivery was made in good time. Packaging was good and the product arrived in perfect condition. The web site is well laid out and easy to use.
14 August 2021
Item never received
Item never received! After several emails I went to PayPal and put in a dispute! They refunded me straight away!
13 August 2021
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