Vitamix UK Reviews 

I purchased the Ascent 3500i in September last year from John Lewis.These blenders are very expensive and this was a birthday gift but I chose it because of the 10 year 'full' warranty and thought that John Lewis was a trusted seller. The first 'fault' symbol appeared in April-reported to John Lewis-told to contact the Company ( Novo). After a few days the symbol disappeared so carried on using. In June the blender stops working altogether. Poor Customer service response from John Lewis but eventually sent away to Novo who replaced the Motor and the drive socket ! Returned to me-did not work at all-the same 'fault' symbols as April which comes and goes so haven't used it at all since returned.John Lewis tell me to contact Novo again who say it has to go back for repair !!!! Likely needs a 'service' ?? It is less than a year old ! Apparently John Lewis no longer offer their own guarantee-only the manufacturers guarantee so won't intervene!

You pay 3x the price to get a Vitamix and there is literally no Customer service. You send emails after emails and no on is getting back to you. I don't know how they can get away with such premium price tags and such a poor customer service... avoid!

The Worst Experience

The problem that cannot be solved, my machine is under warranty but there will be an additional charge!

Ordered a Vitamix weeks ago and paid for it. No product and no answer from customer service either via email or telephone

Avoid like the plague.

I purchased my Vitamix 4 years ago at a home event as was sold on all it's functions and the promise of great customer service.

What a lie that was.

It started well, but since receiving an incorrect part for my Vitamix as a Christmas present, the customer service to resolve this has been nothing short of abysmal.

I've been chasing since January the 7th passed from pillar to post without resolution, today I received a blunt email suggesting I can't get a refund because it's out the 14 day returns window. No s*** sherlock, it's taken you 3 months to get back to me.

There's no contact number, no way to progress this to a formal complaint and no one actually cares.

Vitamix is meant to be a premium product given the price tag, but you're better off going elsewhere as once they have your custom they couldn't care less.

Do yourself a favour and avoid avoid avoid!

I have had a Vitamix for a couple of years not used it much, just had A problem with it in that it wouldn't work properly ( mechanical)
I sent it back, notified Vitamix.
They acknowledged. Receipt of it . It was then delivered back with no. Paperwork inside , no email to clarify there findings or. Apology or anything else.
I plugged the machine In and it still wouldn't work !!
I made contact with them and said very politely. Please send me a new machine as this existing one is obviously at fault (it should have been checked before leaving Vitamix!
The customer service department said that a supervisor would be in contact. Never happened!

I then spoke to a lady in C/S who said. They wouldn't just give meca new machine but if I'did want mine working then box it up and they would pick it up- no apologies at all or even any. Other help.
They need to know there customer service as a whole based on my experience needs sorting out

I bought a Vitamix 3500i from the Ascent series they make which has a self detecting system with the various jugs, bowls and other add on detachments. We registered the 10 year warrenty with Vitamixuk.com We are delighted with this fantastic easy to use machine. Fitted with all the latest technology and safety features. Makes silky smooth hot soups from raw veg in a few minuet’s with just one touch of the auto soup button. With four more presets for dips.smoothies,sauces and auto clean for the containers or jugs. It’s so easy to clean up after use we loved that feature. We didn’t hurry to buy this machine checking out carefully all those on offer. Research before buying as I’ve read negative feedback recently about their product not working. I’m convinced it’s because many buyers don’t realise that Ascent models only work with Ascent accessories, the motor will not run unless the correct attachment and lid are securely fitted to the base. The blades are blunt not sharp like other machines and cannot be touched with your fingers as you would need to remove the lid, this would cut off the power. In short this is a fantastic machine loaded with safety and ease of use tech. We can’t wait for the food processor bowl to be released soon here in the UK, which is attatchd to the same motor base. This blender is not cheap but it’s worth every penny to me as it will be used everyday and last a long time.

This Iconic brand has for decades been the go to brand for professional quality blending. I have owned and enjoyed a Vitamix for over 10 years. I have two and will now replace both of them with professional blenders from Kitchen Aid. These new blenders from Kitchen Aid are more powerful and come with a 10 year warranty compared to Vitamix which is 7 years (assuming the UK distributor honours the warranty that is).

I needed a replacement flour jug and was shocked to find it is only available from the UK importer at an extortionate price and excessive postage price.

Also many of the Vitamix accessories are not available in the UK.

Well after little research its wonderful to learn that Kitchen Aid and Magimix both quality brands offer high powered professional blenders which are properly supported and have generous warranties and a good range of jugs and accessories.

It is disappointing to see Vitamix being trashed and that half of the feedback here is only one star; I feel vindicated in adding my voice of disappointment.

The attitude of Devaney & Co Ltd the UK importer was take it or leave it. So I'll now be doing the latter.

Normally would buy Hamilton Beach blenders but was advised that these were better - had the same fault appear twice in 3 weeks - Vitamix were unhelpful and rude. Would never purchase again - Hamilton Beach all the way.

One of the main reasons I went with Vitamix instead of Blendtec was because of it Cups.
However, the cups are very poorly designed. I wonder how Vitamix, a leading company in blenders, got it so wrong! I have to chop my ingredients in to very small pieces and even then my drink has chunks/lumps. The capacity is very small. I am forever battling with the rubber seal and after some use the cups start to have evaporation in-between the layers.
Otherwise the Vitamix is a good product. I do not regret buying it but wish I knew how bad cups were as I planned on taking my smoothies with me on the go and would've gotten some other blender.

Bought a Vitamix ascent on return to the UK at their recommendation. Had enjoyed a Vitamix for 10 years in Canada with no trouble. Have had nothing BUT trouble with this one for the last 18m. Have already had to send it back twice to be fixed. And beware - despite the fault being with their machine they expect you to send it back in the original box, with bubble wrap despite the fault being with their product. Do these companies really expect us to to have a room in our house just for boxes in case we have to send something back? Just ridiculous. Avoid avoid avoid. So sad as we loved our Canadian Vitamix.

Not worth the money at all. Paid over 400 for our blender and customer service comes up with lame excuses to fix our machine. Had it just over a year and not good the blender or customer service.

You may do as you wish to turn this review around, but the customer service was unhelpful, The blender and the two-year delay in response were disappointing. It appeared that there was no intention to rectify the situation. This blender has a tendency to emit an unpleasant odor when it becomes hot, which can be bothersome during use. It did not blend or chop items as it should, and I use that appliance to assist in moving things around while blending, but it did nothing. JUNK!!!
I intend to share my experience on social media to raise awareness about the issue I have been facing for the past two years, and the lack of resolution from the responsible party.

After convincing my husband a Vitamix was worth $600 we bought it. I’ve had it 1 year and 2 months and it died yesterday. I called into what is supposed to be superior customer service and the agent INSISTED we burned it out. The thing is barely over a year old and instead of doing the right thing and replacing it, they refuse. My only option is to send it for warranty service. I will NEVER buy a Vitamix again. I don’t need to hear that they’re “sorry for my inconvenience”. I need a blender that works. And then they had the nerve to tell me how they “value” their customers…I don’t feel valued in the least.

I bought vitamix ascent series 3500i last year. Can't say I have used it up to 10 times and just yesterday, it stopped working. It has done that about 3 times and when I leave it to stand for sometime, it will start working again but more than 9 hours now it's still not working. I also bought the dry blender separately but it's not working. How can I spend so much on blender and not get my money worth back? I bought this blender and still have my everyday blender yet my everyday blender is yet to break down no matter what I thrown in there. I am so confused here. What I was blending yesterday is already a waste. The money and time wasted. How do I return them please cos I don't know what to do with them. That's roughly £700 going down the drain just like that.

We bought a professional series 750 back in 2017 and it quickly became the most used item in my kitchen. A few weeks ago when it started to smell of burning I hoped it would limp on until after Christmas but at the beginning of this week it started smoking! I rang the customer service number and spoke to a very cordial American lady. I told her the problem, she took the machine number and found my details. She explained that they would pick up, mend and return the machine without charge, and that it may take about 8-10 working days. I was worried I may not get my machine back for Christmas, but it was returned in less than 2 days in perfect working order, with a little card enclosed telling me what had been done and a smiling picture of the person who had mended it and her name. Really, really impressed - thanks Julie!

My blender broke, so I wrote an email to the customer service. They acted very fast and sent me a new one. I am very satisfied with their products as well.

I recently had a problem with my Vitamix Professional Series 750 and reported this problem to Vitamix help desk... I found out that the warranty period had already expired by about 4 months... However I was informed that they would allow me this one time repair, free of charge, and they would also have my vitamix picked up, repaired and returned "free of charge"... I was truly thankful for this wonderful customer service which I had not ever experienced previously with other company... Their customer service personnel are simply "THE BEST EVER"... For this reason alone, I would highly recommend their product to everybody not to mention the product itself is terrific... Edward

Having bought our 3500i second hand we were delighted to be able to register it with Vitamix as though it was a brand new product and receive full warranty. Whilst we were still new to Vitamix we had a couple of queries and customer service were always helpful. A couple of weeks ago a fault code showed on the display and customer service talked us through some remedies. When these didn’t work they sent a courier to collect the machine, fixed it and sent it back at no cost to us. Fabulous product, every member of our family uses it for smoothies, sauces and soup amongst other recipes. Fab service too!

Great product that we've been using for 6 years to make blended meals for my son. It's used twice a day and is rock solid. The only problem we've had it the cog that connects to the blender from the jug has come loose. It's happened twice and each time Vitamix have replaced. We've now orderd a new upgraded model and we're confident it will serve us well.

My fiancé is American and has a Vitamix at her home in the USA, which she raves about. So when she moved to the UK she insisted we get one. I managed to find one on eBay which was described as "hardly used and in very good condition". Unfortunately upon delivery this was not the case. The container was crazed and the nob controlling the speed was hanging off. My fiancé called Vitamix who checked the serial number and informed us that it was still under warranty with the previous owner. They then agreed to collect it, fix it and replace the container for free! if that wasn't already enough for a 5 star review, they collected it last Tuesday (May 4th) and delivered it back today (May 7th) fixed! 4 days! Unbelievable. I haven't even used the blender yet but that level of service has made me a life long convert. I will never buy another brand of blender. If every company displayed the same commitment to customer service just think what a paradise the world would be.. 4 days!! Amazing.