Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
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Review summary
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We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
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Company details
- #93 of 205 best companies in Travel agent
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Pankaj
Excellent customer service from Pankaj, I requested different options with pricing for the itinerary, Pankaj very quickly and efficiently sent me what I had requested along with some very good advice. I made my final decision taking in to account the advice from Pankaj. Great service all round
10 August 2026
Unprompted review
Reply from Viva Holidays
Dear Graeme,
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Pankaj provided you with excellent customer service and was able to quickly arrange the different itinerary options and pricing you requested. 😊 It’s fantastic to know that his advice helped you make your final decision and that you were pleased with the overall service.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to Pankaj. ✨
Wishing you a fantastic trip and many wonderful memories ahead! ✈️🌍
Warm Regards,
Team Viva Holidays
Third time of asking........
This is the third time we have used Viva - the first two experiences have been smooth and excellent experiences so here we go again - Vaibhav has been our guide each time and again he has been excellent.
Highly recommend him and also Viva!
9 August 2026
Unprompted review
Reply from Viva Holidays
Dear Alastair,
Thank you so much for choosing Viva for the third time! 😊✨ We’re truly delighted to hear that your first two experiences were smooth and excellent, and that Vaibhav has once again provided you with outstanding guidance and support. 🌟
Your continued trust and recommendation mean so much to us. Thank you for being a valued part of the Viva family! 🙏
Best Regards,
Team Viva Holidays
It was easy to speak directly with…
It was easy to speak directly with Madhav and he helped to get the holiday we wanted.
8 August 2026
Reply from Viva Holidays
Dear Peter,
Thank you for your wonderful feedback! We’re delighted to hear that you found it easy to speak directly with Madhav and that he was able to help arrange the holiday you wanted.
We’ll be sure to share your kind words with Madhav. We truly appreciate you choosing us and hope you have a fantastic holiday! ✈️😊
Kind Regards,
Team Viva Holidays
Our travel expert Pankaj was excellent…
Our travel expert Pankaj was excellent so patient and helpful with us.
I recommend using Viva for holidays.
8 August 2026
Unprompted review
Reply from Viva Holidays
Dear Customer,
Thank you so much for your wonderful feedback! 😊✨ We’re delighted to hear that Pankaj was so patient, helpful, and supportive throughout your experience. Your recommendation means a lot to us, and we’re thrilled you chose Viva for your holiday! 🌴✈️ We look forward to helping you plan many more memorable trips in the future. 🌟
Best regards,
Team Viva Holidays
Deflecting responsibility
I have had previously positive experiences with this company, however when experiencing issues whilst on holiday this week, they proved very sub-standard, non-helpful & deflected the transfer issues I was having to a sub-contractor i.e. out of their hands!!! I very nearly missed my flight home due to poor & inaccurate timing logistics.
This was incredibly stressful & turned a lovely holiday into one with a very panic stricken ending. Due to their poor customer service, I will not be risking booking a holiday with them again.
6 August 2026
Unprompted review
Reply from Viva Holidays
Dear Ms Beaumont,
We are sorry to hear that you were disappointed with your experience and, in particular, that the return transfer caused you such significant concern and stress.
We appreciate that, having contacted our Support Desk before your return journey on 6 August to raise concerns about the transfer and your onward flight, you understandably wanted reassurance that you would be able to reach the airport in sufficient time.
As reflected in our previous correspondence with you, our team responded to your concerns before the journey, confirmed the scheduled transfer arrangements and advised you to contact us should any disruption occur. When you subsequently contacted us during the return journey to advise of the significant border delay, your concerns were also followed up by our team.
The transfer formed part of the package itinerary arranged through our supplier, with the timings allocated within the booking system. We appreciate that this explanation may not have provided the reassurance you were looking for at the time, and we are sorry if our communication gave the impression that we were seeking to pass responsibility elsewhere. That was never our intention.
We are pleased that, despite the unexpected border delays, you and your son were ultimately able to reach Dubrovnik Airport and successfully board your scheduled flight home on 6 August.
We genuinely regret the stress and anxiety caused by the journey and understand that this was not how you would have wanted to end your holiday. We also appreciate you taking the time to share your concerns. Your feedback regarding both the transfer arrangements and our communication has been noted and will be taken into consideration as part of our ongoing review of the customer experience.
Kind regards,
Team Viva Holidays
Excellent service, flexible packages
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest travel booking. Hopefully the holiday next year will live up to the images. Great customer service
6 August 2026
Reply from Viva Holidays
Dear Fifi,
Thank you for your fantastic feedback! 😊✨ We’re thrilled to hear that you had an excellent experience with our service and appreciated the flexibility of the packages. It’s wonderful to know that your requirements were carefully accommodated and that the booking process was smooth and efficient. 🌟✈️
We truly appreciate your kind words and hope your upcoming holiday is everything you imagined and more. Have an amazing trip! 🌴😊
Best regards,
Team Viva Holidays
Very good customer care they listen to…
Very good customer care they listen to us and sorted out exactly what we wanted
6 August 2026
Reply from Viva Holidays
Dear Paul,
Thank you for your wonderful feedback!
We're delighted to hear that our team listened to your needs and was able to arrange exactly what you were looking for. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you have an amazing holiday!
Kind Regards,
Team Viva Holidays
Italian adventure with Viva Holidays
Pankaj was really friendly and helpful. He always went the extra mile even mentioning to holiday companies that the trip was for my 50th birthday to ensure it was really special. Upgraded us to faster trains and better flights also! All in all gave us good service, excellent value for money, friendly, helpful and polite. Our holiday was absolutely wonderful. An experience to remember forever. Thank you Pankaj and Viva Holidays!
7 July 2026
Unprompted review
Reply from Viva Holidays
Dear Catherine,
Thank you for your amazing feedback! 😊✨
We’re so pleased to hear that Pankaj helped make your 50th birthday trip extra special. 🎂🌟 It’s wonderful to know that his thoughtful touches, attention to detail, and support with your travel arrangements helped create such a memorable Italian adventure.✈️
We’ll be sure to share your kind words with Pankaj. Thank you for choosing Viva Holidays, and we’re delighted that your holiday was an experience to remember forever! 🌍✨
Best regards,
Team Viva Holidays
Wonderful service
Vaibhav took time to go through everything clearly and made suggestions to change things when times of flights and seatings on the trains wasn’t as we wanted
Looking forward to our trip which is just as we wanted
Thank you
3 August 2026
Unprompted review
Reply from Viva Holidays
Dear Guest,
Thank you for your wonderful review! 😊🌟
We're delighted to hear that Vaibhav took the time to explain everything clearly and helped tailor your itinerary by suggesting changes to better suit your preferred flight times and train seating. Providing personalized service and ensuring our customers have the best possible travel experience is what we strive for.
We truly appreciate your kind words and are thrilled that your trip is shaping up exactly as you hoped. Wishing you an amazing holiday filled with unforgettable memories! ✈️🌍
Warm Regards,
Team Viva Holidays
Vicky was very helpful when I was…
Vicky was very helpful when I was booking my trip.
Always answered emails promptly and rang me to keep me informed.
Very happy with the service I received.
1 August 2026
Unprompted review
Reply from Viva Holidays
Dear Linda,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vicky provided such helpful service throughout your booking journey. It's great to know that his prompt email responses and regular updates made the process smooth and reassuring for you. We'll be sure to pass along your kind words to him! 💙
Thank you for choosing Viva Holidays. We hope you have an amazing trip and create lots of wonderful memories! ✈️🌍
Warm Regards,
Team Viva Holidays
Amit at viva holidays has been more…
Amit at viva holidays has been more then helpful, helping us book our honeymoon for next year, it was easy and simple to book.
1 August 2026
Unprompted review
Reply from Viva Holidays
Dear Jade,
Thank you so much for your wonderful review! 😊 We're delighted to hear that Amit made the booking process easy and straightforward while helping you plan your honeymoon. We'll be sure to pass your kind words along to him—he'll be thrilled to hear your feedback. 💙
Congratulations on your upcoming wedding! 💍 We hope you have an unforgettable honeymoon filled with amazing memories, and we look forward to being part of your special journey.
Warm Regards,
Team Viva Holidays
Excellent service from Vaihab
Vaibhav was very helpful and informative. He arranged our holiday and clearly explained our flight options etc. Very efficient and friendly service. Highly recommended.
31 July 2026
Unprompted review
Reply from Viva Holidays
Dear Andy,
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Vaibhav was helpful, informative, and made arranging your holiday a smooth experience. It's great to know he clearly explained your flight options and provided efficient, friendly service. We'll be sure to pass on your kind words to him. Thank you for your recommendation, and we hope you have a fantastic holiday! 🌴✈️
Kinds Regards,
Team Viva Holidays.
USA trip
I had the pleasure of booking a trip to the USA with Viva Holidays, from the very beginning I was guided by tour operator Diya who was looking for the right offer from the very beginning 👍👍👍
29 July 2026
Unprompted review
Reply from Viva Holidays
Dear Maciej,
Thank you for sharing your wonderful experience! 😊 We're delighted to hear that Diya guided you throughout the booking process and helped you find the perfect USA trip.✈️ Your kind words mean a lot to us, and we're so glad we could make your travel planning smooth and enjoyable. We look forward to helping you create many more unforgettable journeys! 🌍
Best regards,
Team Viva Holidays
Pankaj is brilliant would totally…
Pankaj is brilliant would totally recommend , efficient , listens , Excellant service
29 July 2026
Unprompted review
Reply from Viva Holidays
Dear Smith,
Thank you so much for your wonderful feedback, we're thrilled to hear that Pankaj provided you with such excellent service. It's great to know that he was efficient, attentive, and delivered an experience worthy of your recommendation. We'll be sure to pass along your kind words to him. We truly appreciate your support and wish you an amazing trip! 🌟✈️
Kinds Regards,
Team Viva Holidays.
Was looking to book a multi holiday and…
Was looking to book a multi holiday and after speaking to a few different company’s viva holidays not only gave me a great deal but great service. I was assisted with by Vaibhav and his attention to detail was second to none and talked me thru all of my options- I felt at ease as he made me feel under no pressure and his knowledge was also great. Thank you so much and am so excited for my holiday.
27 July 2026
Unprompted review
Reply from Viva Holidays
Dear Philip,
Thank you so much for sharing your wonderful feedback! 😊✨
We’re delighted to hear that you had such a positive experience with Viva Holidays. It’s fantastic to know that Vaibhav provided excellent support, guided you through all your options, and made the booking process feel easy and stress-free. 🌟
Your appreciation means a lot to us and the entire team. 🙌
We hope you have an amazing holiday and create unforgettable memories! ✈️🌴😊
Best regards,
Team Viva Holidays
Multi Centre holiday to Italy
We booked our multi centre holiday to Italy with viva holidays with Sanjay last August, a whole year ago!
It is supposed to be a dream holiday to Venice, Florence, Rome and Sorento- with us departing in a few weeks, but we have had nothing but issues since the first telephone call and despite my insisting that I didn’t want to fly Ryan Air and that due to being disabled I wanted to travel first class- which I’m sure we paid for- on the train transfers between each city , we are having to travel with Ryan Air, and are travelling Super Economy Class on all our train transfers.
I have tried to email, call them, but it just gets ignored or bullied down. Seriously. Either, record your telephone conversation when you discuss anything with them. Or just use someone else. It really isn’t worth it. This is our first holiday since 2018. I’m not looking forward to . I’m really worried, about the hotels that are booked etc the journeys and everything. Not the situation I should be in.
26 August 2025
Unprompted review
Reply from Viva Holidays
Dear Adele,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are feeling anxious ahead of your holiday, particularly as this is your first trip in several years. We appreciate how important this holiday is to you.
As an online travel agency, we discuss every booking by telephone before sending a detailed written proposal. Bookings are only confirmed once customers have reviewed the itinerary and provided their written approval.
Having carefully reviewed your booking, we are satisfied that your holiday was confirmed exactly as outlined in the proposal you accepted.
Your confirmed itinerary did not specify or guarantee a particular airline, nor did it include airport transfers or first-class rail travel. Following an airline schedule change, our team continued to assist by arranging your requested special assistance, providing transfer options, arranging the agreed shared transfers and offering a private transfer for your arrival into Venice.
We are sorry that you felt your concerns were ignored. However, our records show that our team remained in regular contact, responding to your calls and emails and assisting throughout your booking. While we respect your opinion, we do not believe your review accurately reflects the service provided or the arrangements that were agreed and confirmed in writing.
We sincerely hope you enjoy your holiday to Venice, Florence, Rome and Sorrento, and our Customer Relations team remains available should you need any further assistance before your travel.
Kind regards,
Team Viva Holidays
Customised itinerary and great support
Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the itinerary we wanted. Booking was easy. They made the holiday go smoothly and helped me resolve some queries just before and during the trip. We'd definitely use Viva Holidays again.
7 July 2026
Unprompted review
Reply from Viva Holidays
Thank you so much for your wonderful review, Amber! 😊
We're delighted to hear that you enjoyed your two-centre holiday to Marrakech and Agadir, and that we were able to create an itinerary that perfectly suited your travel plans. It's especially great to know that Pankaj could tailor your flight times and hotel choices to give you exactly the holiday you were looking for.
We're also pleased that our team was able to support you with your queries before and during your trip, helping to make your holiday as smooth and stress-free as possible. ✈️🌍
Your kind words mean a great deal to us, and we're grateful that you chose Viva Holidays for your travels. Thank you for placing your trust in us, and we look forward to helping you plan another memorable holiday in the future! 💙😊
Team Viva Holidays
Professional Service
We have used Viva Holidays twice now to book our trips to the USA/Mexico. I have to say that they have made the whole process so easy to navigate. Nothing is too much trouble and their response time is super quick. I would have no hesitation in recommending Viva Holidays 🙂 Pankaj has been great!
22 July 2026
Unprompted review
Reply from Viva Holidays
Dear Donna,
Thank you for your fantastic feedback! We’re delighted to hear that your experiences with Viva Holidays have been smooth and enjoyable.
We truly appreciate your kind words about Pankaj and his support. We’ll be sure to share your appreciation with him.
Thank you for choosing Viva Holidays again, and we look forward to helping you plan more amazing trips in the future!
Warm regards,
Team Viva Holidays
Vaibhav was very helpful in finding us…
Vaibhav was very helpful in finding us our perfect holiday. Went above and beyond and was very patient and understanding!
21 July 2026
Unprompted review
Reply from Viva Holidays
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vaibhav was able to help you find your perfect holiday. It's great to know his patience, understanding, and dedication made such a positive difference to your experience. We'll be sure to share your kind words with him. 🌟
We truly appreciate your support and look forward to helping you plan another amazing trip in the future! ✈️🌍
Kind regards,
Team Viva Holidays 💙
Reply from Viva Holidays
Thank you so much for your wonderful 5-star review! 😊
We're delighted to hear that Amit provided you with such great service. It's fantastic to know that nothing was too much trouble and that he was able to make your experience a positive one.
We truly appreciate your kind words and look forward to helping you again in the future. ✈️🌍
Kind regards,
Team Viva Holidays.
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